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Austin Subaru

Austin, TX

4.9
1,035 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,035 reviews

March 02, 2020

30,000 mile checkup I have dealt with Abel for several of my visits. Everyone involved is friendly and professional. Excellent service in every area! This was my first Su More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Aguirre
Mar 03, 2020 -

Austin Subaru responded

Lynn, we are delighted to read your review and want to thank you for the compliments! It's our mission to provide top-notch experiences. See you next time and take care! -The Team at Austin Subaru

March 01, 2020

Love my service department. Professional, explains everything clearly Recalls were explained Joseph was awesome, it was done in the allotted time frame! Thank you so much More

by deidreacord
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
Mar 02, 2020 -

Austin Subaru responded

Thank you for giving us such high marks! We are constantly hard at work to deliver the best possible experiences and proud to know that Joseph earned your recommendation. See you next time and take care. -The Team at Austin Subaru

February 29, 2020

Super smooth visit and was complete in well under the estimated time. Joseph was courteous and professional and I appreciate the nice waiting area. Thanks so much. More

by Robertavasek
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
Mar 02, 2020 -

Austin Subaru responded

Robert, thanks so much for selecting us and allowing us to serve you. We're thrilled to know that you had a flawless experience and appreciate you sharing. -The Team at Austin Subaru

February 26, 2020

Recall and new key needed We came for a recall which was done easily on the airbags. We also came for a new key and did receive that, but no one told us we would not be gettin More

by RYan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Feb 27, 2020 -

Austin Subaru responded

Ryan, we appreciate you choosing us and we sincerely apologize for the confusion! Thank you for letting us know, we'll be sure to pass this along to our managers. It's always our goal to provide a stellar experience from start to finish. Be sure to let us know the next time we can assist and take care. :) -The Team at Austin Subaru

February 25, 2020

Anytime I come in for routine or scheduled service with Austin Subaru, I am always 100% satisfied and taken care of in a quick and reassuring way. Everyone is always incredibly friendly, the complimentary More

by Libby M
Recommend Dealer
Yes
Employees Worked With
D'Undrae
Feb 25, 2020 -

Austin Subaru responded

Libby, this kind of review is music to our ears! Delivering a flawless experience from start to finish is always what we strive for and we appreciate knowing that we have your support. Thank you for helping to spread the good word about us and we'll see you next time. -The Team at Austin Subaru

February 24, 2020

Despite the volume of customers, we were checked in quickly and the work was done sooner than we expected. The visit was for the air bag recall. More

by boestman
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Feb 24, 2020 -

Austin Subaru responded

Thanks for visiting and letting us know how we did! It's always our goal to provide speedy and thorough service. Be sure to let us know the next time we can assist and take care. -The Team at Austin Subaru

February 23, 2020

Honest Service I always receive terrific customer service from Will Heller and have full confidence in his knowledge and what parts and service my car needs (and doe More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Salensky, A. Bates, William Heller
Feb 24, 2020 -

Austin Subaru responded

Pam, we love reading reviews like yours. :) Being seen as a trusted resource is incredibly important to us and something that we always strive to achieve. Thank you so much for sharing; it makes us incredibly proud of our staff to know that they're on the ball for our guests! We look forward to seeing you next time and wish you all the best. -The Team at Austin Subaru

February 20, 2020

Superb customer service:-) Came in for appointment for oil change, tire rotation and 2 recalls. Abel Aguirre was awesome!! Had me in & out the door in a little over 2 hours. My More

by Chuckn777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Aguirre
Feb 21, 2020 -

Austin Subaru responded

Chuck, your compliments mean the world to us. Delivering a flawless experience in every way is what we strive to be known for and it makes us proud to hear that Abel hit the mark. :) We look forward to the next opportunity to assist you and wish you all the best. -The Team at Austin Subaru

February 20, 2020

Yay to puppies welcome in the waiting room, hooray for free coffee, comfortable reading chairs and FAST service! Nice amenities is much appreciated and makes service trips a breeze. More

by Elle
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
Feb 21, 2020 -

Austin Subaru responded

Thanks for visiting us, Elle. :) While we can't guarantee puppies as an amenity, it sure does make our waiting lounge a happier place! See you next time and take care. -The Team at Austin Subaru

February 19, 2020

I'm happy! Austin, Sonny and Isaac were all great to work with. They made me feel comfortable and my car purchase very enjoyable. 22 23 24 25 More

by Wild Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Gray, Sonny Maxcy
Feb 20, 2020 -

Austin Subaru responded

When you're happy, we're happy, Will! Congratulations on the vehicle and we can't thank you enough for shopping with us. -The Team at Austin Subaru

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