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Austin Subaru
Austin, TX
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,035 reviews
April 30, 2020
Great service! Brought my Forester in for a couple of recall issues and the service was great. Drove in at my appointment time and was greeted right away. Got a loan Brought my Forester in for a couple of recall issues and the service was great. Drove in at my appointment time and was greeted right away. Got a loaner car and then got a call a few hours later that my car was ready--easy peasy! Also noticed they sprayed my steering wheel, door handle etc down with disinfectant-- a must these days! I would use this dealership again for service. More
by lgwell
Employees Worked With
I think the guys who checked me in and out were named Zach and Antonio.
April 25, 2020
Great Express Service Everyone was attentive to my concerns about my tires. Additionally, they addressed my apprehension about bringing my car in during the Coronavirus pan Everyone was attentive to my concerns about my tires. Additionally, they addressed my apprehension about bringing my car in during the Coronavirus pandemic. Austin Subaru provided a nice, safe space to wait - as well as caution and clean up of my car interior after being in it. I appreciate their mindful attention. More
by lnorton
Employees Worked With
Joseph Mendoza
April 24, 2020
Very good buying experience. I was thoroughly pleased with my buying experience with Isaac. He was very friendly and made the buying process extremely fast and efficient. Possib I was thoroughly pleased with my buying experience with Isaac. He was very friendly and made the buying process extremely fast and efficient. Possibly the shortest buying process I have ever gone through. I was expecting to be at the dealership for a significant part of my day, but Isaac had all the paperwork ready to go and was I able to be home in time for lunch. I wish all dealerships would work this fast. More
by damian.chavarria
Employees Worked With
Isaac Gray, Roger Matthews
April 17, 2020
Excellent always! I LOVE this place! I have been coming here for years and am on my second Subaru :) They have such a great team and energy that I don't feel the need t I LOVE this place! I have been coming here for years and am on my second Subaru :) They have such a great team and energy that I don't feel the need to go anywhere else! Plus, the cafe and the fact that they are all about being local, you can't go wrong :) Thank you guys for always taking care of me! More
by Baum
Employees Worked With
Eddie Hummel, Jonathan Sosa, Abel Aguirre
April 05, 2020
Service The service was fast and efficient. Everyone was courteous and friendly and mindful of the social distancing. Adam helped with securing an appointm The service was fast and efficient. Everyone was courteous and friendly and mindful of the social distancing. Adam helped with securing an appointment. Joseph Mendoza is an efficient and helpful service advisor. More
by anita
Employees Worked With
Adam Crabb, Joseph Mendoza
April 05, 2020
The service was prompt. The people were courteous. The work was thorough. The waiting room was immaculate. I appreciate the express service and Sunday hours. Subaru, what’s not to like? work was thorough. The waiting room was immaculate. I appreciate the express service and Sunday hours. Subaru, what’s not to like? More
by Charleetreanor
Employees Worked With
Jesse York, Joseph Mendoza
March 31, 2020
fast efficient courteous service with loaner provided. Joseph Martinez best service advisor I have had in 55 years of owning and driving my mostly new dealer purchased vehicles. Joseph Martinez best service advisor I have had in 55 years of owning and driving my mostly new dealer purchased vehicles. More
by John
Employees Worked With
Joseph Martinez
March 27, 2020
Airbag recall service I was able to get in for the Airbag recall service. Called about 9:00 am, and got an appointment at 10:30. I had a friend pick me up and the procedu I was able to get in for the Airbag recall service. Called about 9:00 am, and got an appointment at 10:30. I had a friend pick me up and the procedure took about 2 1/2 hours. All went very well. More
by Jeanne
Employees Worked With
Dundrae Harris, Name unknown for intake personnel
March 25, 2020
Everyone was conscientious and thoughtful in communicating with me and explaining what you found in the car inspection. And mindful of social distancing. Thank you for your help!!! communicating with me and explaining what you found in the car inspection. And mindful of social distancing. Thank you for your help!!! More
by Linda Lange
Employees Worked With
Antonio
March 22, 2020
Car shopping, made easy! I came in with the car I wanted in mind, and apprehensive of dealing with sales people. However the staff at Austin Subaru were so amazingly helpful, I came in with the car I wanted in mind, and apprehensive of dealing with sales people. However the staff at Austin Subaru were so amazingly helpful, and not at all pushy. I worked with Jake on getting my trade in appraised, who was incredibly helpful and knowledgeable, and when I told him I couldn't make any decisions until that weekend, he introduced me to Jonathan, since he wouldn't be working on the weekend. Jonathan was super informative and made the whole process easy and enjoyable. Sonny helped us pick our extras, and laid out all the options without being pushy about any of them. Yelena worked with us doing all the finance, and paperwork. The most dreaded part, but it was extremely easy and quick. Yelena made that part almost as easy and enjoyable as the rest of the process. I couldn't recommend any other place over Austin Subaru. Definitely the best! More
by PaulV
Employees Worked With
Yelena Smirnova, Jake Kavanaugh, Sonny Maxcy, Jonny Jahani
