Austin Subaru

Service Visit - Excellent! Very good service on my Ascent for scheduled maintenance and an AC issue. Will - with help from my sales consultant Steve Carter - did a great job ta Very good service on my Ascent for scheduled maintenance and an AC issue. Will - with help from my sales consultant Steve Carter - did a great job taking care of this visit. More

Gold standard ! From the first phone call for my service to the turn around of my needs, everyone was what you dream of for a service experience ! From the first phone call for my service to the turn around of my needs, everyone was what you dream of for a service experience ! More

Satisfaction Always a good experience. Susan is a pleasure to work with. This is my second Subaru and trust this dealer to do all my repairs. Always a good experience. Susan is a pleasure to work with. This is my second Subaru and trust this dealer to do all my repairs. More

Absolutely stellar! Susan is a gem, she goes above and beyond! She has been so helpful in the past, and this time we had sudden a/c failure (both compressor and condense Susan is a gem, she goes above and beyond! She has been so helpful in the past, and this time we had sudden a/c failure (both compressor and condenser) at under 30,000 miles, but we were about 8 months over the 3 year warranty. This is our first Subaru, and after years of having to beg and plead with other companies to fix things properly that failed while STILL IN WARRANTY, I didn't have much hope that the outcome would be any different this time, especially being out of warranty. Fully expecting to be told "sorry, you are over warranty timeframe" I was so pleasantly surprised to hear Susan say that this kind of thing shouldn't happen on such a low-mileage car, and that Subaru would make it right. No debating or having to argue may case - Susan & Subaru took care of it ASAP and have made my family a Subaru family for the long haul! It's one thing to have a mechanical failure, it happens, people and machines aren't perfect, but it's how it is dealt with that really shows true colors. Susan & Subaru know what it takes to keep customers happy and build loyalty. Thanks Susan! More

Waiting area spectacular spectacular Covid protocol excellent both in the waiting area and in the car. Very clean in waiting area. Appeared to be pet friendly which was a nice amenity. Covid protocol excellent both in the waiting area and in the car. Very clean in waiting area. Appeared to be pet friendly which was a nice amenity. More

Mark Ziehr was a great salesmen and we had a very enjoyable experience. He was attentative to our needs and very patient with us to find best fit for us. We coudn’t be happier with our 2020 Ascent. enjoyable experience. He was attentative to our needs and very patient with us to find best fit for us. We coudn’t be happier with our 2020 Ascent. More

Thank you so much for helping me into my new car. I’m very pleased and love working with all of you. You make buying and servicing a car a breeze! very pleased and love working with all of you. You make buying and servicing a car a breeze! More

Everything Was Great. Terrence Pride was very courteous and helpful during out purchase experience. No frills no tricks just straight forward, the way I like it. I will r Terrence Pride was very courteous and helpful during out purchase experience. No frills no tricks just straight forward, the way I like it. I will recommend Terrence to anyone who wants to purchase a new or use vehicle. More

Excellent Service This was the latest in a series of excellent experiences with Austin Subaru service appointments. From the time of my initial service call, to the in- This was the latest in a series of excellent experiences with Austin Subaru service appointments. From the time of my initial service call, to the in-processing with Abel, to the ability to review the results of the inspections, to the timely completion of the service, all of my dealings on this service appointment were handled professionally. More