Austin Subaru

Quick service, great customer service I brought my 2014 Forester in for a recall service. The repair was done in about an hour - much faster than I expected. Joseph Martinez (my service I brought my 2014 Forester in for a recall service. The repair was done in about an hour - much faster than I expected. Joseph Martinez (my service advisor) was very friendly and helpful. After the work was done, my other car died in the parking lot (a Toyota my wife dropped me off with). Felt like the problem was a dead battery. Joseph took me to Parts to see if a Subaru battery could replace mine - but we couldn’t be sure. He also called a service mechanic to take a quick look and try to jump-start the car. That didn’t work (the battery was shot), but I appreciated their willingness to help. Joseph assured me it’d be OK to leave my car in the parking lot overnight, if I needed to and that there is a Toyota dealer down the road if I needed to tow my car somewhere for repairs - that took a lot of pressure off me. In the end, I replaced the car battery myself and got my Toyota started and home that evening. Short of the story is that I really appreciated Joseph’s interest and helpfulness even though my problem wasn’t with my Subaru. I’ll remember his helpfulness for a long time. More

Routine Maintenance - but also a separate warranty issue Abel is always great, as is Subaru in general. I was just in for routine maintenance, but also had a tear in my seat leather. Abel let me know that Abel is always great, as is Subaru in general. I was just in for routine maintenance, but also had a tear in my seat leather. Abel let me know that it could be fixed and ordered me a new seat cover. In addition during Covid-19, I was a bit concerned about waiting inside. Everyone was on top of it, wearing masks and making sure the area was cleaned and the car was sanitized too. Great job!! More

Treated like a person, not a number We have been dealing with this dealership since 2005. This is our 4th Subaru and the service dept. is quick, qualified and they treat you with respe We have been dealing with this dealership since 2005. This is our 4th Subaru and the service dept. is quick, qualified and they treat you with respect. More

Smooth Transaction Superb experience. Worked out a deal, discussed concerns, remedied and turned the keys over to enjoy the LOVE. This is our 9th Subaru and first time Superb experience. Worked out a deal, discussed concerns, remedied and turned the keys over to enjoy the LOVE. This is our 9th Subaru and first time purchase at Austin Subaru. I am convinced I should have started here in the beginning. We service our Subaru at Austin since moving to Texas. They've always been attentive and gotten things taken care of. More

Excellent service, much better than Subaru Georgetown I will taking my car to your dealer for future services. I appreciate the way that your dealer care for customers. Thank you. I love my Subaru, I will taking my car to your dealer for future services. I appreciate the way that your dealer care for customers. Thank you. I love my Subaru, More

D’undrea and the team took great care for our Forester! Even though there are other Subaru dealers closer to us, we prefer coming to Austin Subaru, because the people are friendlier and service is better! Even though there are other Subaru dealers closer to us, we prefer coming to Austin Subaru, because the people are friendlier and service is better! More

Best car salesperson Steve Carter is a fantastic salesperson! He is so laid back but very knowledgeable. He doesn’t push at all. This is the 3rd Subaru in our family tha Steve Carter is a fantastic salesperson! He is so laid back but very knowledgeable. He doesn’t push at all. This is the 3rd Subaru in our family that we have purchased through Steve. More

Quick and friendly service Excellent service: friendly, kept me informed re progress, and everyone was observing COVID-19 protocols. Pleasant wait in the Cafe and a chance to en Excellent service: friendly, kept me informed re progress, and everyone was observing COVID-19 protocols. Pleasant wait in the Cafe and a chance to enjoy a latte and a snack. More

Contact-free Purchase I needed a new car, but didn't want to spend any time in a showroom or car lot. Austin Subaru worked with me to choose and purchase a new Forester wit I needed a new car, but didn't want to spend any time in a showroom or car lot. Austin Subaru worked with me to choose and purchase a new Forester without leaving my home. More

Took care of things just like they said. We needed a little routine maintenance plus some recall work. While it took a little longer than expected initially, everything was done well and we We needed a little routine maintenance plus some recall work. While it took a little longer than expected initially, everything was done well and we were kept well informed of progress throughout. Great service! More