Austin Subaru

Very pleased with this purchase experience. I felt there was no pressure and the price was fair. Everything was explained about the Forester I bought. Also, I really appreciate dealing with one person vs mu was no pressure and the price was fair. Everything was explained about the Forester I bought. Also, I really appreciate dealing with one person vs multiple. I felt I was treated very well and I also felt relaxed, which I can’t say is normal for being at a car dealership. This is my 3rd purchase here and I really like the sales experience. More

Burak saved the day I contacted Austin Subaru through Car Pro. My first contact was with Nate, and I explained exactly the 2 cars I was looking to drive from their onlin I contacted Austin Subaru through Car Pro. My first contact was with Nate, and I explained exactly the 2 cars I was looking to drive from their online inventory, but he failed to mention those cars are not available as they are in transit. Upon arrival ready to test drive the 2 cars, Nate handed me off to Burak but failed to indicate my desires. Fortunately, Burak worked really hard to show me the various aspects of both the Outback and Forester that I wanted to see but in different cars. Ultimately, though, the car I expected was not to be found. However, Burak searched hard and found the exact car on the overflow lot that had arrived the night before and was not in the system yet. It was the exact one I wanted. Thanks Burak! This is my fourth car from Austin Subaru. To top it off, I was able to get Jeremy as my finance guy again, and he made it super easy and smooth since he remembered my previous purchase a few months ago. More

Great experience. Process nice and easy! Vehicle was ready to be viewed and test drive, Diana was excellent in providing customer service, will make the drive for the service department bypassing a loca ready to be viewed and test drive, Diana was excellent in providing customer service, will make the drive for the service department bypassing a local dealer for great service here. More

Very considerate and friendly It took longer than I expected to replace the passenger air bag but then again I was comparing the time frame for air bags in my Ford Ranger. It must It took longer than I expected to replace the passenger air bag but then again I was comparing the time frame for air bags in my Ford Ranger. It must have been more complicated. A couple of other items I asked to have checked out were also taken care of, which I was thankful for. So, over all I was very pleased with the whole experience. Warren Bryant More

Edwin was a huge help in getting us the car we wanted and every employee was friendly and helpful! I had a great experience at Austin Subaru! every employee was friendly and helpful! I had a great experience at Austin Subaru! More

Amazing customer service. From the moment I had called to inquirer about a vehicle I was interested in, to the final purchase of the vehicle I had received outstanding customer From the moment I had called to inquirer about a vehicle I was interested in, to the final purchase of the vehicle I had received outstanding customer service from this dealership. I was helped by Austin Page, who went above and beyond to assists me in my purchase. From helping me out, answering every single question, to sending me video updates on the vehicle, and sending me the car fax, he went out of his way to help me and make me feel comfortable on my purchase as well as I was purchasing the vehicle from Detroit. Great experience, 5/5 customer service and all cars sold there are very well maintained and very clean in and out. (fyi I only had help from Austin Page, and no one else.) More

Great service and very helpful. My software was updated and I was still having issues later that day and my service manager was very responsive to text. All fixed, probably operator error but quite pleased and I was still having issues later that day and my service manager was very responsive to text. All fixed, probably operator error but quite pleased with the quality of service. Thanks Subaru! More

The Pinnacle of Integrity I brought my one week old 2020 Outback Limited XT back to Austin Subaru to get window tint and aftermarket wheels and tires installed. During the serv I brought my one week old 2020 Outback Limited XT back to Austin Subaru to get window tint and aftermarket wheels and tires installed. During the service, my car was damaged. One of the techs left the driver's side door ajar when backing the car off the lift, which snagged on a component of the lift, bending and ripping the top corner of the door. This was only the second time something like this happened in the past five years, but you have to win the reverse lottery sometimes! Austin Subaru's response to this incident was so far above and beyond that I have no words. They replaced my Outback with a brand new, identical Outback, and transferred my wheels and tires for free. This is how you make a customer for life. Good dealerships will admit fault, great dealerships will repair your car... Austin Subaru replaced the new car. This is the pinnacle of integrity in my book. This place is on another level. Shout out to my salesman, Terrence Pride, New Car Sales Manager, Eddie Hummel, and my Service Manager, Anthony Ochoa. Each one of them provided nothing short of white glove customer service. More

Service and Recall Service Prompt attention when I drove in. The service agent quickly saw to the paperwork, explained the nature of the recall, and promptly obtained the free Prompt attention when I drove in. The service agent quickly saw to the paperwork, explained the nature of the recall, and promptly obtained the free “loaner” for the two days they would be working on my car. More