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Austin Subaru

Austin, TX

4.9
1,028 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,028 reviews

August 27, 2020

Will is amazing!!!! He deserves a raise. 😀 He kept Will is amazing!!!! He deserves a raise. 😀 He kept me updated during each step of the process and was able to secure a loaner car for me More

by KMiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller
August 25, 2020

My service consultant Rosa was doing a great job to keep me timely informed. She is very respectful and kind to me. I’m super satisfied with the experience. More

by Emma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
August 20, 2020

As an engineer, I tend to do a lot of research before arriving at a dealership. Terrence was very friendly, accommodating to my busy schedule, and I never felt pressured. My wife and I test drove a 2020 More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baileigh Cooper, Jeremy Marty, Terrence Pride
August 19, 2020

Staff are very friendly, easy to talk to and very accommodating from showing us the car ,to test drive, to purchase. We are so happy with our Subaru. More

by baticados
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny and Raymund 5stars
August 17, 2020

Fantastic service. Friendly staff. Efficient. I went in for regular maintenance service on my outback. Rosa was a delight and kept me informed and provided the needed information. More

by tkrzeminski
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
August 16, 2020

First time service 3stars: had left message for assigned (not requested person) J Martinez WITHOUT a REQUESTED return call, old school upbringing dictates it’s only co More

by ywl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco?? (Don’t recall last name), Joseph Martinez
Aug 17, 2020 -

Austin Subaru responded

Hello and thank you for choosing us! We pride ourselves on providing great communication and we're sorry to hear that we missed the mark. Unfortunately, DealerRater does not provide us with your name, so we're unable to investigate this experience. We're eager to learn more and I hope that you will contact me directly at Gustave.Hoelscher@AustinSubaru.com with your name and vehicle details. We're always committed to doing better and can only do so through the feedback of our valued guests. Thanks so much and talk soon! -Gus Hoelscher, Service Director

August 14, 2020

Great service! Susan made sure my Forester had the service it needed. Austin Subaru provided the Lyft ride there and back, so being without my car was painless. More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
August 12, 2020

Exceeded expectations. I was shopping for a car for my daughter for college. We live in Sugar Land and had looked locally and traveled to San Antonio as well. Our experience More

by jeffrey_liang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Page
August 12, 2020

Great service and a great experience My service agent took care of everything. Loaner car was awesome and the work on my Forester was excellent. I would recommend this place to anyone wit More

by Werner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Aguirre
August 10, 2020

Very efficient, plenty of space to wait helping to keep social distance, everything very clean. All the work was explained in detail before and after the service. Very friendly attitude. Definitely a great More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Mandujano
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