Austin Subaru
Austin, TX
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Will is amazing!!!! He deserves a raise. 😀 He kept Will is amazing!!!! He deserves a raise. 😀 He kept me updated during each step of the process and was able to secure a loaner car for me Will is amazing!!!! He deserves a raise. 😀 He kept me updated during each step of the process and was able to secure a loaner car for me when determined service would take longer than anticipated (due to unexpected repair needed). He worked with Subaru to ensure a very costly repair would be covered by my warranty. Seriously, every interaction I've had with Austin Subaru has been stellar. Job well done. More
My service consultant Rosa was doing a great job to keep me timely informed. She is very respectful and kind to me. I’m super satisfied with the experience. me timely informed. She is very respectful and kind to me. I’m super satisfied with the experience. More
As an engineer, I tend to do a lot of research before arriving at a dealership. Terrence was very friendly, accommodating to my busy schedule, and I never felt pressured. My wife and I test drove a 2020 arriving at a dealership. Terrence was very friendly, accommodating to my busy schedule, and I never felt pressured. My wife and I test drove a 2020 Subaru Crosstrek for about 2 or 3 hours and were very impressed! Baileigh did a great job of explaining tint options -- which were of high importance to my wife. Jeremy provided excellent examples of difference in warranty options -- which were of high importance to me. After buying the car, our first road trip was to Wimberly, TX. We are very happy with our purchasing experience. More
Staff are very friendly, easy to talk to and very accommodating from showing us the car ,to test drive, to purchase. We are so happy with our Subaru. accommodating from showing us the car ,to test drive, to purchase. We are so happy with our Subaru. More
Fantastic service. Friendly staff. Efficient. I went in for regular maintenance service on my outback. Rosa was a delight and kept me informed and provided the needed information. in for regular maintenance service on my outback. Rosa was a delight and kept me informed and provided the needed information. More
First time service 3stars: had left message for assigned (not requested person) J Martinez WITHOUT a REQUESTED return call, old school upbringing dictates it’s only co 3stars: had left message for assigned (not requested person) J Martinez WITHOUT a REQUESTED return call, old school upbringing dictates it’s only common & PROFESSIONAL courtesy to do so no matter what & how minor issue may be. EVERYONE’s time is EQUALLY important. It doesn’t take half the morning to return simple calls More
Great service! Susan made sure my Forester had the service it needed. Austin Subaru provided the Lyft ride there and back, so being without my car was painless. Susan made sure my Forester had the service it needed. Austin Subaru provided the Lyft ride there and back, so being without my car was painless. This service team is the reason I chose Austin Subaru. More
Exceeded expectations. I was shopping for a car for my daughter for college. We live in Sugar Land and had looked locally and traveled to San Antonio as well. Our experience I was shopping for a car for my daughter for college. We live in Sugar Land and had looked locally and traveled to San Antonio as well. Our experience to this point had been the car was not quite what we expected or the dealership had added on a significant number of fees which put the car out of our range. Austin Page took excellent care of us. We bought a pre-owned Subaru Legacy and it was even better than advertised. Austin knew the car we were coming to look at and had already started our paper work, so we were in and out in under an hour and a half. (We spent longer than that test driving a car locally and being hard sold on a car with $3500 of added fees.) Austin directed us to Hopdoddy Burger Bar around the corner from the dealership to celebrate, and we had a smooth ride home. My daughter now drives a nicer car than me, so I may need to drive back to make another purchase. More
Great service and a great experience My service agent took care of everything. Loaner car was awesome and the work on my Forester was excellent. I would recommend this place to anyone wit My service agent took care of everything. Loaner car was awesome and the work on my Forester was excellent. I would recommend this place to anyone with a Subaru. More
Very efficient, plenty of space to wait helping to keep social distance, everything very clean. All the work was explained in detail before and after the service. Very friendly attitude. Definitely a great social distance, everything very clean. All the work was explained in detail before and after the service. Very friendly attitude. Definitely a great dealership to go to. More