Austin Subaru

I needed service done on my car here and I received excellent customer service. I felt like my needs were truly cared for and they made sure I had transportation to and from the dealership while I wait excellent customer service. I felt like my needs were truly cared for and they made sure I had transportation to and from the dealership while I waited for my car which was very important to me. I’m very grateful for their kindness and care. Would definitely recommend! More

I was treated with such kindness and respect when I had to quickly find a car that fit my needs! Brandon Napier was my Sales Associate, and he was truly awesome. I was greeted by the Sales Manager Eddie Hu to quickly find a car that fit my needs! Brandon Napier was my Sales Associate, and he was truly awesome. I was greeted by the Sales Manager Eddie Hummel as soon as I walked in, and he got someone to help me. The receptionist's were exceptionally nice as was the barista who served me Iced Lattes. Brandon and Eddie worked hard to get the best deal for me, and the Finance Manager, Dean Royal stayed late and worked with me to get my car leased. I came back the next day to a sparkling car, and because Brandon had to leave early, Clayton Lajuanie, took me through all systems of my 2023 Forester Limited and answered questions. Their patience, kindness, knowledge of their product was very impressive...Thank you Austin Subaru!!! More

A Majestic Dealership, We shipped our CrossTrek from Hawaii and needed to service our Lil Beast. From Service Check-In to the service manager Joseph Martinez, everyone provided absolutely beyond amazin Hawaii and needed to service our Lil Beast. From Service Check-In to the service manager Joseph Martinez, everyone provided absolutely beyond amazing Service, felt like royalty. The BEST CUSTOMER SERVICE ON THE PLANET! More

Bought a new car from Patrick Nguyen. Easily the best salesman of all time. Honest and considerate. He kept me updated every step of the way without annoying me or pressuring me. Was most Easily the best salesman of all time. Honest and considerate. He kept me updated every step of the way without annoying me or pressuring me. Was most painless experience of my car buying life. I feel as if I’m part of a club and not just a piece of meat as I felt at Honda. If you are buying here ask for Patrick. No xx just a good guy and I’m a harsh skeptic More

WHAT A DEALERSHIP! Though we live only a few miles from a dealership in Schertz, TX, this was well worth the trip to Austin. All along the way, interviews were held to Though we live only a few miles from a dealership in Schertz, TX, this was well worth the trip to Austin. All along the way, interviews were held to know and understand our needs and wants. Our agent, Jade, was astounding in her tenacity to serve us. From the initial call, to her emails where she customized short videos for us while dodging rain drops, (YES! SHE DID IT IN THE RAIN!), to her focusing on speaking to my wife all along the way highlighting features that Jade knew would matter to her, Jade was the consummate professional. Jade worked to provide us with stellar service whether on her way home, while at home, and even on her day off! We felt totally valued and the customer care we received from her continued as we dealt with others at the dealership. THIS PLACE IS HAPPENING! Our final professional was the finance person who went by "Bulldog." She lived up to her nickname as she sought to make sure we totally understood the entire lease process. She LISTENED to us. NOT ONCE did we feel we were being "sold" as much as being served. WHAT A GREAT FEELING! We leased the exact vehicle my bride desired. We paid more than we ultimately expected, but to be totally fair, it was only more due to OUR adding on extras WE found value in for ourselves after Bulldog shared the features and benefits of them. In retrospect, the other dealership, though we we liked the salesman, was dead! he was the only person who tried. His support folks in the background let him down, They had their "add-on package" already added in to the price hoping we would simply accept it. They all were VERY underwhelming... Yes, it was well worth the drive! THANKS JADE, BULLDOG, and AUSTIN SUBARU! More

Working with Austin Subaru was painless and easy. I really appreciated Joey- he's the best. Everyone in the dealership was patient with my 20 month old- he even got a whole cup worth of Beaver Nugget I really appreciated Joey- he's the best. Everyone in the dealership was patient with my 20 month old- he even got a whole cup worth of Beaver Nuggets from another partner. The whole office was helpful and checked in with us. More

This was the first time I received a call from my service rep before my appointment to explain the details. My AC wasn’t cooling efficiently. Christian explained exactly what would happen and how much ti rep before my appointment to explain the details. My AC wasn’t cooling efficiently. Christian explained exactly what would happen and how much time would be needed. As the service was performed, he kept me updated, and the dealership was more than fair with the charges. Everything I requested was taken care of perfectly, even really efficient transportation to the dealership when my vehicle was kept overnight. The last dealership I dealt with was a total nightmare (not a Subaru dealership). I love my Crosstrek and am extremely happy with the service just completed. More

I am now a happy camper :) I've been to many dealerships looking for very specific car that would fit my personal needs and budget. Been at Nissan, Toyota, Honda, Kia, Hyundai and Ford, but the dealerships looking for very specific car that would fit my personal needs and budget. Been at Nissan, Toyota, Honda, Kia, Hyundai and Ford, but the amazing level of service that I got at Subaru was not even near the others. Everyone at Subaru have been polite and amazing! Biggest shoutout to Christopher Page, he's been super friendly, responsive and professional. The atmosphere and reception is stellar. We came on a Saturday (busiest day) but even with that we were able to finalize all the paperwork extremely fast, comparing to other dealerships. I've been very direct with numbers and nobody was pushing or talking you into things that you don't need, like it usually goes, when you're buying a car. So I drove my car away happy and with the feeling of complete care and support. Thanks folks! More

I really HATE car buying and the people who sell them. That being said, my experience Austin Subaru was great. I worked with Clayton LaJaunie, he let me ask all my questions instead of giving me sales pit That being said, my experience Austin Subaru was great. I worked with Clayton LaJaunie, he let me ask all my questions instead of giving me sales pitches. He got me into an Outback that day. Post sale, I had a couple of issues and Jack Cramer in the Service Dept. took care of them right away. From start to finish everyone there was helpful and friendly. About 6 months after I bought my car I got a text from Clayton asking how me and my Outback were doing. I've sent him a few pictures of us on our adventures. More

Best experience from customer service to actual repair of my vehicle. Highly recommend Austin Subaru. my vehicle. Highly recommend Austin Subaru. More