Austin Subaru

Excellent service, Kevin Mandujano kept me up to date concerning repair work and made sure car was finished in time for an appointment I had same afternoon. The customer lounge is upscale-- coffee/sodas concerning repair work and made sure car was finished in time for an appointment I had same afternoon. The customer lounge is upscale-- coffee/sodas, sparkling water, juice/snack food and comfortable seating. Was 105 degrees outside, and lounge was kept cool. Best car dealership I have ever dealt with. So good, in fact that although I have driven Rav4's for 27 years, I changed over to Subaru Forester due to dealership being much better. Customer care is not a buzz word there!! More

Highly Recommend! Joseph Mendoza was great to work with and really went above and beyond to get my vehicle serviced in a timely manner and ensure top quality. He also Joseph Mendoza was great to work with and really went above and beyond to get my vehicle serviced in a timely manner and ensure top quality. He also kept me well informed along the way about timing and any recommendations the technician suggested. It was a pleasure working with him and I would highly recommend him. More

Excellent work by Adam in service. He went above and beyond. I highly recommend Adam for your service needs He went above and beyond. I highly recommend Adam for your service needs More

This was my and my wife, Maria, first time buying a brand new SUV. When we first met Mr. Christian Page at Austin Subaru back in late February 2023, he was very professional, friendly, provided great custome new SUV. When we first met Mr. Christian Page at Austin Subaru back in late February 2023, he was very professional, friendly, provided great customer service and most of all was very knowledgeable of the particular SUV Maria and I were looking for (Subaru CrossTrek Limited - Tier 33). From the time the 2024 Subaru CrossTrek Limited - Tier 33 was ordered back on March 17th to the time my wife and I purchased the vehicle on June 16th, Mr. Christian Page kept us informed via email on the status of our vehicle and was always available to answer any questions my wife and I had via email or text message. When my wife and I purchased the vehicle on June 16th, Mr. Christian Page, Ms. Brianna Rosas and Mr. John Palmieri at Austin Subaru made the purchase process of our new 2024 Subaru CrossTrek Limited - Tier 33 seamless and painless. Even after Austin Subaru closed for the evening, Mr. Christian Page took the time to explain to Maria and me the audio features and how to pair our IPhones to our new SUV. I am VERY PLEASED with the service at Austin Subaru!!! More

Tony Nguyen is a great salesman with a huge personality that cares about his customers a lot. that cares about his customers a lot. More

I needed service done on my car here and I received excellent customer service. I felt like my needs were truly cared for and they made sure I had transportation to and from the dealership while I wait excellent customer service. I felt like my needs were truly cared for and they made sure I had transportation to and from the dealership while I waited for my car which was very important to me. I’m very grateful for their kindness and care. Would definitely recommend! More

I was treated with such kindness and respect when I had to quickly find a car that fit my needs! Brandon Napier was my Sales Associate, and he was truly awesome. I was greeted by the Sales Manager Eddie Hu to quickly find a car that fit my needs! Brandon Napier was my Sales Associate, and he was truly awesome. I was greeted by the Sales Manager Eddie Hummel as soon as I walked in, and he got someone to help me. The receptionist's were exceptionally nice as was the barista who served me Iced Lattes. Brandon and Eddie worked hard to get the best deal for me, and the Finance Manager, Dean Royal stayed late and worked with me to get my car leased. I came back the next day to a sparkling car, and because Brandon had to leave early, Clayton Lajuanie, took me through all systems of my 2023 Forester Limited and answered questions. Their patience, kindness, knowledge of their product was very impressive...Thank you Austin Subaru!!! More

A Majestic Dealership, We shipped our CrossTrek from Hawaii and needed to service our Lil Beast. From Service Check-In to the service manager Joseph Martinez, everyone provided absolutely beyond amazin Hawaii and needed to service our Lil Beast. From Service Check-In to the service manager Joseph Martinez, everyone provided absolutely beyond amazing Service, felt like royalty. The BEST CUSTOMER SERVICE ON THE PLANET! More

Bought a new car from Patrick Nguyen. Easily the best salesman of all time. Honest and considerate. He kept me updated every step of the way without annoying me or pressuring me. Was most Easily the best salesman of all time. Honest and considerate. He kept me updated every step of the way without annoying me or pressuring me. Was most painless experience of my car buying life. I feel as if I’m part of a club and not just a piece of meat as I felt at Honda. If you are buying here ask for Patrick. No xx just a good guy and I’m a harsh skeptic More

WHAT A DEALERSHIP! Though we live only a few miles from a dealership in Schertz, TX, this was well worth the trip to Austin. All along the way, interviews were held to Though we live only a few miles from a dealership in Schertz, TX, this was well worth the trip to Austin. All along the way, interviews were held to know and understand our needs and wants. Our agent, Jade, was astounding in her tenacity to serve us. From the initial call, to her emails where she customized short videos for us while dodging rain drops, (YES! SHE DID IT IN THE RAIN!), to her focusing on speaking to my wife all along the way highlighting features that Jade knew would matter to her, Jade was the consummate professional. Jade worked to provide us with stellar service whether on her way home, while at home, and even on her day off! We felt totally valued and the customer care we received from her continued as we dealt with others at the dealership. THIS PLACE IS HAPPENING! Our final professional was the finance person who went by "Bulldog." She lived up to her nickname as she sought to make sure we totally understood the entire lease process. She LISTENED to us. NOT ONCE did we feel we were being "sold" as much as being served. WHAT A GREAT FEELING! We leased the exact vehicle my bride desired. We paid more than we ultimately expected, but to be totally fair, it was only more due to OUR adding on extras WE found value in for ourselves after Bulldog shared the features and benefits of them. In retrospect, the other dealership, though we we liked the salesman, was dead! he was the only person who tried. His support folks in the background let him down, They had their "add-on package" already added in to the price hoping we would simply accept it. They all were VERY underwhelming... Yes, it was well worth the drive! THANKS JADE, BULLDOG, and AUSTIN SUBARU! More