Austin Subaru

Costco got this process started and their program made the introduction to your dealership. From there, Misty took over. She was extremely responsive - and never pushy. It was the simplest -and most the introduction to your dealership. From there, Misty took over. She was extremely responsive - and never pushy. It was the simplest -and most non-“car dealership” experience ever. All of my pricing and financial discussions and applications were handled via text. By the time I went to the dealership, it was just to sign final documents and to customize my Crosstrek Sport. Once I did go into the dealership, my interactions with front desk, Misty, Austin, and Kat were helpful, friendly, and genuine. I never got the feeling that I was being pushed in any direction (with warranties, extras, etc), yet they thoroughly presented my options. All in all - I couldn’t recommend this winning combination of the Costco Auto program with the great folks at this dealership. More

Had a flat tire on my car that could not be repaired. Dealership got my car in late afternoon on a Thursday and it was ready for pick up Friday morning. Could not have been happier with the entire expe Dealership got my car in late afternoon on a Thursday and it was ready for pick up Friday morning. Could not have been happier with the entire experience. Rosa provided outstanding customer service. More

Nik was great. He showed on time and was very knowledgeable about what he was selling. He was kind and very easy to talk to too. He respected social distancing, and overall made our purchase very knowledgeable about what he was selling. He was kind and very easy to talk to too. He respected social distancing, and overall made our purchase very smooth. In the end we felt very good about decision to buy from Austin a Subaru in comparison to the negative feelings typically associated with purchasing vehicles More

Everyone was extremely nice from the beginning. My day started off terrible but everyone really turned my day around as soon as I drove in. started off terrible but everyone really turned my day around as soon as I drove in. More

Christian Perez was able to work me in on a Saturday for a starter replacement even though I was not on the schedule, and the repair was completed over an hour faster than I had expected. I had explained t a starter replacement even though I was not on the schedule, and the repair was completed over an hour faster than I had expected. I had explained that we needed the repair completed so my wife could travel to Kansas to join her siblings in spreading their recently deceased father's ashes. Christian went above and beyond to help us out. We discovered that the starter needed to be replaced when I was in a week earlier for service. William Heller checked me in on that day because Christian was tied up. William always does a great job as well. More

Whole service experience was a breeze. Got the maintenance done, and issue was fixed on time. Very satisfied. Look forward to work with Will again. maintenance done, and issue was fixed on time. Very satisfied. Look forward to work with Will again. More

Rosa was great & got my oil change done in under an hour! Thanks for hiring such a responsive woman as a service technician. It is nice to see women working in this area! Thanks for hiring such a responsive woman as a service technician. It is nice to see women working in this area! More

Paul Nolte scheduled and assisted me with some Express Service I was having done and made the process very positive. Great job by all involved. Service I was having done and made the process very positive. Great job by all involved. More

I've owned cars and had them serviced for years. Frankly, I'm not a fan of dealers from past experiences. Austin Subaru behaves differently. From making an appointment to driving away at the end, the process I'm not a fan of dealers from past experiences. Austin Subaru behaves differently. From making an appointment to driving away at the end, the process, the people, and the service are all very good. I loved working with Susan Moulton. Even though most of the work done was routine stuff (oil change, tire rotation, and inspection) she took care to review services provided and explain the not so routine process of updating the audio system software. I was also pleased with the time it took to get the service done. Overall, this dealership tries hard to provide an excellent experience. More

I was very pleased with the service I received at Subaru. I have two opportunities to visit the dealership service center. The first was several months ago when I noticed an issue with one of my inside light I have two opportunities to visit the dealership service center. The first was several months ago when I noticed an issue with one of my inside lights. Your service person took a quick look, noticed it needed no repair, but the issue was with the secondary bulb that was in place. There was one in stock and one he had to order. He offered to put the bulb in for me at no cost, although I declined. I was really impressed at how attentive he was (sadly I did not take note of his name). The second time I visited was the recent one. I typically don't bring my cars to the dealerships because I have had terrible experiences at dealership service departments for my Hondas. I usually have to listen to their "song and dance" about all the things wrong with the car and they quote me very expensive repairs. Then I have to ask to speak to the mechanic and say something like, "what needs to be done to fix the problem I came in with? Is the service quoted for a long-term fix that likely won't even need to be done in the next couple of year?...etc". I hate doing that. So, that is the reason I am skeptical but because I left with such a good feeling from my simple, bulb-issue visit, I thought I should visit again with the current issues on the car. Christian was great. He was patient as I explained my situation, he was respectful and kind and made me feel like I was important. In the end, he explained everything that was checked out, the cost of what I came in for, the other issues and which ones can wait, which ones should be done sooner, what the cost was, etc. I love the printed explanation and guide that is given as well. In fact, everyone I encountered that day acted professionally, respectfully and were very welcoming. I really feel as though I can trust Subaru and will continue to go for the service on my vehicle. I will say that I am still fond of Honda vehicles (which is what my family has mostly owned for many years)but because of your service department, I am considering to purchase our next vehicle from Subaru. Nice job! More