Austin Subaru

The new vehicle purchase experience was easy, friendly, and felt like working with partners vs. a sales team. We identified the right vehicle, they notified me when it arrived, and the pickup and sale fina and felt like working with partners vs. a sales team. We identified the right vehicle, they notified me when it arrived, and the pickup and sale finalization process was quick and painless. More

I had to have several services done to my car, including replacing the touchscreen control panel, which had frozen up and stopped working. Everything was completed to my satisfaction, and I was provided wit replacing the touchscreen control panel, which had frozen up and stopped working. Everything was completed to my satisfaction, and I was provided with a loaner car while the work was being done. Christian Perez was the service associate who worked with me, and he was excellent! Austin Subaru is a great business. <3 More

I can not recommend this dealership enough, especially my service advisor Joseph Martinez. His care, knowledge, and honesty are unmatched at car dealerships. 100% recommend service advisor Joseph Martinez. His care, knowledge, and honesty are unmatched at car dealerships. 100% recommend More

Had a flat tire on my car that could not be repaired. Dealership got my car in late afternoon on a Thursday and it was ready for pick up Friday morning. Could not have been happier with the entire expe Dealership got my car in late afternoon on a Thursday and it was ready for pick up Friday morning. Could not have been happier with the entire experience. Rosa provided outstanding customer service. More

Costco got this process started and their program made the introduction to your dealership. From there, Misty took over. She was extremely responsive - and never pushy. It was the simplest -and most the introduction to your dealership. From there, Misty took over. She was extremely responsive - and never pushy. It was the simplest -and most non-“car dealership” experience ever. All of my pricing and financial discussions and applications were handled via text. By the time I went to the dealership, it was just to sign final documents and to customize my Crosstrek Sport. Once I did go into the dealership, my interactions with front desk, Misty, Austin, and Kat were helpful, friendly, and genuine. I never got the feeling that I was being pushed in any direction (with warranties, extras, etc), yet they thoroughly presented my options. All in all - I couldn’t recommend this winning combination of the Costco Auto program with the great folks at this dealership. More

Nik was great. He showed on time and was very knowledgeable about what he was selling. He was kind and very easy to talk to too. He respected social distancing, and overall made our purchase very knowledgeable about what he was selling. He was kind and very easy to talk to too. He respected social distancing, and overall made our purchase very smooth. In the end we felt very good about decision to buy from Austin a Subaru in comparison to the negative feelings typically associated with purchasing vehicles More

Everyone was extremely nice from the beginning. My day started off terrible but everyone really turned my day around as soon as I drove in. started off terrible but everyone really turned my day around as soon as I drove in. More

Whole service experience was a breeze. Got the maintenance done, and issue was fixed on time. Very satisfied. Look forward to work with Will again. maintenance done, and issue was fixed on time. Very satisfied. Look forward to work with Will again. More

Christian Perez was able to work me in on a Saturday for a starter replacement even though I was not on the schedule, and the repair was completed over an hour faster than I had expected. I had explained t a starter replacement even though I was not on the schedule, and the repair was completed over an hour faster than I had expected. I had explained that we needed the repair completed so my wife could travel to Kansas to join her siblings in spreading their recently deceased father's ashes. Christian went above and beyond to help us out. We discovered that the starter needed to be replaced when I was in a week earlier for service. William Heller checked me in on that day because Christian was tied up. William always does a great job as well. More

Rosa was great & got my oil change done in under an hour! Thanks for hiring such a responsive woman as a service technician. It is nice to see women working in this area! Thanks for hiring such a responsive woman as a service technician. It is nice to see women working in this area! More