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Austin Subaru
Austin, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
January 10, 2021
On 11/12/2020 Subaru of Austin made a fraudulent charge to my AMEX in the amount of $60.35. However, my 2017 outback is stil not fixed and it appears that yet another issue has shown. My car is a bit more to my AMEX in the amount of $60.35. However, my 2017 outback is stil not fixed and it appears that yet another issue has shown. My car is a bit more than a year old from date purchased, the issues has been on-going from day 1. I would like all issues addressed and fixed. I would also like a reimburment for the cost of an aligment; $80. If I could given less I would! Accordingly multiply people I have spoken to (including Brandon Salensky who I was told is the manager) don't care and prefer to sell me incorrect and miss leading info for a sale. More
by willocksacc
Employees Worked With
Christian Perez, Abel Aguirre
January 10, 2021
Professional, courteous and active listening skills displayed by everyone I encountered yesterday. Special xxxxxxto Tony Ochoa in Service. Best Service Advisor ever. The end displayed by everyone I encountered yesterday. Special xxxxxxto Tony Ochoa in Service. Best Service Advisor ever. The end More
by Ellen
Employees Worked With
Tony Ochoa
January 09, 2021
They have excellent customer service and fast turn around, and are careful with customer vehicles. Also, they wear masks and social distance, so they do a good job all around. around, and are careful with customer vehicles. Also, they wear masks and social distance, so they do a good job all around. More
by kathy
Employees Worked With
Christian Perez
January 08, 2021
prompt courteous service provided by Will.My small problem was diagnosed and fixed in a timely manner Thank you.Looking forward to the next time which will be scheduled service problem was diagnosed and fixed in a timely manner Thank you.Looking forward to the next time which will be scheduled service More
by joan
Employees Worked With
William Heller
January 07, 2021
It was bad news about the collapse of the catalytic converter, but good news that it was under a recall. However I was told that it did not cover the damage done to the clogging of the exhaust system, converter, but good news that it was under a recall. However I was told that it did not cover the damage done to the clogging of the exhaust system, but Will Heller suggested that I plead my case to Subaru of America and provided the phone #. I did along with some of the other issues I've had previously with my outback and the next day the company agreed to pay to repair the exhaust resulting in no charge for the repairs. I'm glad Will had the knowledge to help me get my Outback on the road again. More
by wayne-brady
Employees Worked With
William Heller
January 01, 2021
Rosa was polite and courteous. She explained what my car would need soon. I will be happy to continue to have my service work done at Austin Subaru. would need soon. I will be happy to continue to have my service work done at Austin Subaru. More
by Pncook1
Employees Worked With
Rosa Gonzalez
January 01, 2021
Sales staff very friendly and professional. Needed vehehicle by a certain date, and they delivered as promised. Service department did a great job on getting the vehicle prepped and ready. Hassel free vehehicle by a certain date, and they delivered as promised. Service department did a great job on getting the vehicle prepped and ready. Hassel free over all. More
by dwj
Employees Worked With
Jeremy Marty, Tony Nguyen, Burak Baysu
December 19, 2020
It is actually a joy to bring my car in for service at Subaru of Austin. Susan Moulton was MORE than helpful, discovering for me that my car was still under warranty, saving me from unexpected expenses. T Subaru of Austin. Susan Moulton was MORE than helpful, discovering for me that my car was still under warranty, saving me from unexpected expenses. The service and the ambiance at the cafe, the Lyft ride to/from the dealership, and the kindness of the advisors makes bringing my car here feel like luxury. More
by Rachel
Employees Worked With
Susan Moulton
December 18, 2020
Very accommodating. Thanks. Gave me all my options and recommendations. Delivery was a pleasant surprise and especially appreciated during these shelter in place times. Thanks again. recommendations. Delivery was a pleasant surprise and especially appreciated during these shelter in place times. Thanks again. More
by 7007tada
Employees Worked With
Dundrae Harris
December 18, 2020
I can't imagine having a better experience buying my new Outback from Austin Subaru. My sales person Laura Watkins was great. She and her team had all of my paper work ready to sign,. Couldn't be better. Outback from Austin Subaru. My sales person Laura Watkins was great. She and her team had all of my paper work ready to sign,. Couldn't be better. More
by dlavalley
Employees Worked With
Laura Watkins , Austin Page and Tobin LaValley ,These people are great!, Roger Matthews, Tony Nguyen
