Austin Subaru

This is our second Subaru from Austin Subaru. I continue to be completely pleased with Adam Crabb and his service team. Also Lucas Hanley sold us both our Ascent premier and our Outback touring XT. We have to be completely pleased with Adam Crabb and his service team. Also Lucas Hanley sold us both our Ascent premier and our Outback touring XT. We have never received more excellent care from an automotive dealership. More

Fantastic Customer Service! I bought a used Subaru from another city. Drove it back to find the oil cap had been left off. Oil had covered the whole engine compartment and oil in engine was very low. I had another city. Drove it back to find the oil cap had been left off. Oil had covered the whole engine compartment and oil in engine was very low. I had bought it for my 16 yr old daughter's first car. I was very concerned that we had done some serious damage. Brought it into Austin Subaru and they absolutely took care of me. My service advisor, Aaron Yiu, was so empathetic and put me at ease. They spent 2-3 ours cleaning it up and testing it. He came back and said I should not have had that kind of experience with our first Subaru and had my back on the expense. I will only go to this dealership in the future for any new Subaru and know that they will have my back. More

Joseph Martinez is great! The service was fast and covered by warranty, also great! Austin Subaru excels at customer service, service and satisfaction...double good covered by warranty, also great! Austin Subaru excels at customer service, service and satisfaction...double good More

Great service experience. Took longer than expected, but was no issue due to the loaner vehicle. Only negative is that they seem to be very busy at all times, so always crowded at drop off/pick up. was no issue due to the loaner vehicle. Only negative is that they seem to be very busy at all times, so always crowded at drop off/pick up. More

Susan went out of her way to make our experience the best: she always got back to us to let us know every step of the progress that was made in a 60K mile service that required longer time, and explaine best: she always got back to us to let us know every step of the progress that was made in a 60K mile service that required longer time, and explained the maintenance and repair details. Her upbeat, yet professional demeaner helped made this a positive experience. It's so pleasant coming to this dealership with the comfortable waiting room and complementary beverages. I used the previous dealership and this one is so much better. More

Prompt service, friendly, informative. Told me a time the work would be completed and it was. Would recommend to anyone who is looking for a good dealer to service their Subaru. work would be completed and it was. Would recommend to anyone who is looking for a good dealer to service their Subaru. More

Extremely pleasant experience beginning to end. Service advisor was over the top friendly and helpful. Service and inspections performed were fast and very complete. Coffee bar wasn’t bad either. advisor was over the top friendly and helpful. Service and inspections performed were fast and very complete. Coffee bar wasn’t bad either. More

The check-in process was seamless and efficient; the communication from the advisor was clear and complete; the estimate for completion time was reasonable and the work was completed within that estima communication from the advisor was clear and complete; the estimate for completion time was reasonable and the work was completed within that estimate. THe prices were fair, the service advisor explained everything. More

Excellent experience! Would definitely recommend. Very satisfied with our purchase of the 2013 Ford Fusion for my son. Very smooth transaction and I was impressed with the car detail and that they filled satisfied with our purchase of the 2013 Ford Fusion for my son. Very smooth transaction and I was impressed with the car detail and that they filled the gas tank up prior to us leaving! More