
Austin Subaru
Austin, TX
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I bought a used car from Austin Subaru on May 31, 2021. As of today, October 21, 2021, the license is still in the name of the previous owner & I'm on my third temporary tag. I have been given every excuse As of today, October 21, 2021, the license is still in the name of the previous owner & I'm on my third temporary tag. I have been given every excuse in the book & none have been based on the fact that they "sold" me a car they didn't have title to. Travis County recommends that I file a complaint with the DMV so that is my next stop. More
Susan and Kevin are amazing! Kevin has excellent communication skills and a deep knowledge of Subarus. I really appreciate having him as my service tech and totally trust his guidance. This visit, h communication skills and a deep knowledge of Subarus. I really appreciate having him as my service tech and totally trust his guidance. This visit, he tag-teamed to Susan to make sure my concerns were addressed, and I was blown away by Susan's wealth of knowledge and experience, her ability to communicate those skills, and how she went above and beyond to make sure I got the best car care possible. They are both truly amazing employees! More
From the time I drove into the service bay until I left, it was an excellent customer experience. Zach Danvers was professional, knowledgeable, friendly, and helpful. My expectations were set and met with it was an excellent customer experience. Zach Danvers was professional, knowledgeable, friendly, and helpful. My expectations were set and met with questions answered. More
I went in for an oil change and inspection. The waiting area was busy but the cafe and snacks help lessen the boredom of having to wait. It was a busy day and Marco was apologetic when I had to ask for an area was busy but the cafe and snacks help lessen the boredom of having to wait. It was a busy day and Marco was apologetic when I had to ask for an update, but everything was completed correctly and as swiftly as possible. More
Great customer service, great at giving me updates and guiding me through work that needed doing. Even found me a slot at the weekend to get work completed. guiding me through work that needed doing. Even found me a slot at the weekend to get work completed. More
Every aspect of my experience was first rate. Excellent workmanship from the technicians and clear, informative communication from all employees. workmanship from the technicians and clear, informative communication from all employees. More