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Austin Subaru

Austin, TX

4.9
1,034 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,034 reviews

November 10, 2021

The express service was great! Got there mid-afternoon & said an hour or two for oil change, filter, tire rotation, and other small items. Had just had Covid booster & was feeling strange so the service te More

by karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
November 10, 2021

The staff is always respectful, polite, and informative! And the service is exemplary! Highly recommend. More

by CCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
November 06, 2021

It was the most educated I've been on a car before I walked out of the dealership. It was calm casual and low pressure. If you're in the market for a Subaru or even a used car I highly recommend this d More

by AmyHappy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Marty, Misty Ezell, Maria Salazar
November 01, 2021

Great service! Only complaint is I was told it would be a 1 hour appointment. But when I came in, they said “2-3 hours because we got busy”. More

by bologna-tatting0e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
October 31, 2021

We are from NJ and surprised to receive a great service from Austin Subaru yesterday, which included exceptional reception and well arrangement on our local transportation need while waiting for the car se More

by Alex N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
October 30, 2021

Absolutely great service and quick turnaround despite a full house...and I didn't even have an appointment! More

by Pat#subarulove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
October 29, 2021

The service technician greeted me by name.The coffee was The service technician greeted me by name. The coffee was delicious. The service technician updated me with the stages of the service during the pro More

by marvjansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perez, Susan Moulton, Joseph Mendoza
October 22, 2021

They were helpful and easy to talk to. I was informed of the process all the way through! More

by jessieholt1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
October 21, 2021

Excellent service. Courteous and knowledgeable information about my car. I willing definitely be back when my next service is due! More

by john.ames
Recommend Dealer
Yes
Employees Worked With
Kevin M. , Marco Moran
October 21, 2021

Easy, quick, friendly.I arrived without an appt. I tried to make one online but the web page indicated no appts available for 60 days, which surprised me. Therefore, I was unable to get my sunroof fixed as More

by Ghuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Moran
Oct 28, 2021 -

Austin Subaru responded

Ghuth, thank you for giving us the opportunity to assist you! We completely understand the frustrations that come with not being able to book an appointment, and we apologize for any inconveniences this has caused you. I'm having trouble locating your file using your Dealer Rater profile name, but I am eager to assist you with this! Please contact me directly at Gustave.Hoelscher@austinsubaru.com at your soonest convenience. Thank you again, and I look forward to connecting with you soon. :) - Gus Hoelscher, Service Director

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