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Austin Subaru
Austin, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 29, 2021
The service technician greeted me by name.The coffee was The service technician greeted me by name. The coffee was delicious. The service technician updated me with the stages of the service during the pro The service technician greeted me by name. The coffee was delicious. The service technician updated me with the stages of the service during the process. The check out was pleasant and efficient. Thank you! More
by marvjansen
Employees Worked With
Christian Perez, Susan Moulton, Joseph Mendoza
October 21, 2021
I bought a used car from Austin Subaru on May 31, 2021. As of today, October 21, 2021, the license is still in the name of the previous owner & I'm on my third temporary tag. I have been given every excuse As of today, October 21, 2021, the license is still in the name of the previous owner & I'm on my third temporary tag. I have been given every excuse in the book & none have been based on the fact that they "sold" me a car they didn't have title to. Travis County recommends that I file a complaint with the DMV so that is my next stop. More
by Betsyr.todd
Employees Worked With
Lucas Cortines, Johnny "JP" Perez, Jr.
October 21, 2021
Susan and Kevin are amazing! Kevin has excellent communication skills and a deep knowledge of Subarus. I really appreciate having him as my service tech and totally trust his guidance. This visit, h communication skills and a deep knowledge of Subarus. I really appreciate having him as my service tech and totally trust his guidance. This visit, he tag-teamed to Susan to make sure my concerns were addressed, and I was blown away by Susan's wealth of knowledge and experience, her ability to communicate those skills, and how she went above and beyond to make sure I got the best car care possible. They are both truly amazing employees! More
by amanda.bernhard
Employees Worked With
Susan Moulton, Joseph Mendoza
October 21, 2021
Easy, quick, friendly.I arrived without an appt. I tried to make one online but the web page indicated no appts available for 60 days, which surprised me. Therefore, I was unable to get my sunroof fixed as to make one online but the web page indicated no appts available for 60 days, which surprised me. Therefore, I was unable to get my sunroof fixed as I was told that required an appt More
by Ghuth
Employees Worked With
Marco Moran
October 15, 2021
From the time I drove into the service bay until I left, it was an excellent customer experience. Zach Danvers was professional, knowledgeable, friendly, and helpful. My expectations were set and met with it was an excellent customer experience. Zach Danvers was professional, knowledgeable, friendly, and helpful. My expectations were set and met with questions answered. More
by Bob
Employees Worked With
Zach Danvers - Service Dept
October 09, 2021
I went in for an oil change and inspection. The waiting area was busy but the cafe and snacks help lessen the boredom of having to wait. It was a busy day and Marco was apologetic when I had to ask for an area was busy but the cafe and snacks help lessen the boredom of having to wait. It was a busy day and Marco was apologetic when I had to ask for an update, but everything was completed correctly and as swiftly as possible. More
by alex
Employees Worked With
Marco Moran
