Austin Subaru

Our salesman, Danny Sosa was outstanding. He went the extra mile following through with commitments. extra mile following through with commitments. More

The experience was pleasant. The service writer kept me informed and gave me an accurate time frame when the work would be completed. informed and gave me an accurate time frame when the work would be completed. More

In co-operation with a wish on my part to perform an act of familial goodwill, in the resurrection, the restoration of a 2005 Subaru Forester, long neglected, first, D'undrae Harris, in the Austin Subaru Se of familial goodwill, in the resurrection, the restoration of a 2005 Subaru Forester, long neglected, first, D'undrae Harris, in the Austin Subaru Service Department, and, then, Briana Davis, in Sales, upon my urging, defying a reality likely apparent to them already, initially, merely seeming, perhaps, then, disappointment after disappointment, ineluctable, all hope mere vanity, with my admission of defeat, redemption. When D'undrae presented me with the exhaustive evaluation of his technician, pronouncing the above vehicle, in short, more costly to render wholly, safely operable, than it was worth, I began immediately to collaborate with Briana Harris, to locate a used vehicle, to salvage the folly of my wishful thinking. It was not the wrong place, certainly, but the wrong time. Used inventory, affordable to me without a loan, was merely delusion. To make matters worse, again, in the impulsiveness of my optimism, in the purchase of a ticket to Austin from my home, Las Cruces, New Mexico, I placed further constraints upon the resources of Austin Subaru, , expecting to find the ideal vehicle within a week. D'undrae, first, in his thoroughness, then Briana, in her valour, pursuing every avenue possible to secure the result I favoured, however fantastical, at last, submitting even to the necessity of a loan to explore new inventory, only to find it even slimmer than used, brought me to the stark conclusion that it was not to be. Bowing my defeasance, apologetically. Both D'undrae and Briana, though, despite and still, persevered with me to ease a bitter end. The lost cause, the 2005 Forester, and the costs therewith, towing and inspection, would be defrayed in the purchase of the vehicle by the dealership. From the very beginning, my first impression, flawless, with D'undrae Harris, through to the very end, that impression sustained in the compassion, the diligence, the intrepidity of Briana Harris, with management behind them, to be sure, Austin Subaru has so vastly exceeded all that I had anticipated, without hesitation, in the future, when conditions improve, yes, from my home in Las Cruces, my first impulse would be to purchase a new vehicle from this eminently laudable dealership. Service begins where exceptions end. To all at Austin Subaru, you not only saved the day, in so gently postponing my gratification in a Subaru new to me, you also restored my faith in your industry, and in humanity. More

Diana was very professional and easy to work with. She and the dealership stood behind their word and I would definitely buy from them again. and the dealership stood behind their word and I would definitely buy from them again. More

Courteous and professional, repairs completed as promised and no haggling over items covered by warranty. Great job. and no haggling over items covered by warranty. Great job. More

Overall very nice with friendly staff. The service center is a bit confusing the first time, but with a bit of patience they will help you out. is a bit confusing the first time, but with a bit of patience they will help you out. More

Efficient, informative, simple process that I would recommend and encourage to any friends and family. Definitely changed my life, and made a really intimidating process into something easy. recommend and encourage to any friends and family. Definitely changed my life, and made a really intimidating process into something easy. More

Friendly, fast and helpful. Rosa was particularly great to work with! I also appreciated the ride from Lift that she helped to coordinate. to work with! I also appreciated the ride from Lift that she helped to coordinate. More

Ethan was great!! Would highly recommend him. He really went above and beyond, and loved the extra touch of the free cafe. went above and beyond, and loved the extra touch of the free cafe. More

Due to supply chain issues, took a little longer to get my car completed. However, I had a loaner vehicle that allowed me to go uninterrupted with my driving needs until my vehicle was ready 😀 My Sub my car completed. However, I had a loaner vehicle that allowed me to go uninterrupted with my driving needs until my vehicle was ready 😀 My Subaru Outback runs great after my repairs and factory recall on fuel pump! Attentive service that provided me updates via text while waiting for my car to be completed. Very satisfied 🤓 More