Austin Subaru

Great dealership, everybody extremely friendly and courteous but I have to say that the best of all is Jade Baumgardner.She’s the most knowledgeable salesperson I’ve met, extremely professional who wo courteous but I have to say that the best of all is Jade Baumgardner.She’s the most knowledgeable salesperson I’ve met, extremely professional who would go above and beyond to make our experience one of a kind. Besides signing the papers we did not have to lift a finger and she had everything prepared by the time we got to the dealership to get our car. Everybody knows that getting a new car is a whole ordeal and lots of stress and somehow, Jade made everything stress free for us. She accommodated to our busy schedule, she stayed over her schedule just to ensure we leave happy with our choice and not a single time she pushed us to make a rushed decision or to pick something that we were not sure about it. We’ll definitely come back to this place over and over again. More

Very helpful staff. I went in for express service and waited about an hour and 20 minutes. Technician kept me informed. I wasn’t aware that I would be charged $90+ to I went in for express service and waited about an hour and 20 minutes. Technician kept me informed. I wasn’t aware that I would be charged $90+ to have the Thule cargo carrier I bought from you installed. It wasn’t mentioned when I arranged service with the agent. More

Excellent, quick service for my 6 month service. You have an excellent, friendly staff. Thank you. You have an excellent, friendly staff. Thank you. More

Our 2016 Crosstrek developed a serious problem, likely a manufacturer defect, which would have cost us over $3000 to repair. Our service manager, Deion, suggested we contact Subaru of America, which we did; manufacturer defect, which would have cost us over $3000 to repair. Our service manager, Deion, suggested we contact Subaru of America, which we did; they then contacted him for details. Ultimately Subaru of America sent out their own engineers to conduct multiple tests on the car and ended up covering the entire cost, thanks to Deion repeatedly stressing that all the issues stemmed from the original defect, even though the car was out of warranty. Deion kept us updated at every step of what was a really long process (car was there for two weeks). The only complaint I have is the lack of loaner vehicles; it was kind of a pain for both of us to get to work with only one car between the two of us. But ultimately we were really delighted with how it all worked out! More

I was concerned that the air conditioner was not working on a 85 degree day. The condenser was replaced under warrantee. Will, service advisor, kept me informed throughout the entire process. on a 85 degree day. The condenser was replaced under warrantee. Will, service advisor, kept me informed throughout the entire process. More

Adam was my Service Manager. He proved to be a gentleman and a scholar. Coming in for service was a luxury. Well done! Thank you from a happy customer. Vicki Baldwin He proved to be a gentleman and a scholar. Coming in for service was a luxury. Well done! Thank you from a happy customer. Vicki Baldwin More

The team at Austin Subaru continue to exceed my expectations. Fast service and great coffee while I wait. expectations. Fast service and great coffee while I wait. More

Very professional service. I very much being treated like a client and not like they're doing me a favor to service my Subaru. I very much being treated like a client and not like they're doing me a favor to service my Subaru. More

The Subaru diagnosis service said: no responsible to fix my new car with only 5,000 miles because is melted due to outside influence. my new car with only 5,000 miles because is melted due to outside influence. More

The dealership is a nice place. The salesperson was experienced and professional as was the finance person. I paid cash for a vehicle. All went well and swiftly. The salesperson was experienced and professional as was the finance person. I paid cash for a vehicle. All went well and swiftly. More