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Austin Subaru

Austin, TX

Overview
Reviews
Vehicles
4.9
1,035 Reviews
Call Dealership (512) 220-0930
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8100 Burnet Road

Austin, TX

78757

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Showing 1,035 reviews

April 25, 2022

My service advisor, Zach Danvers was awesome. He estimated my wait time down to the minute. The service was perfect. More

by mjszot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Danvers
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Apr 25, 2022 -

Austin Subaru responded

We're so happy to know that you were 100% satisfied with the services provided by Zach! He is awesome, and we feel so lucky to have him as part of the team. Thanks for sharing this positive feedback, we really appreciate it! :) - The Team at Austin Subaru

April 24, 2022

A model dealership. Everything from sales, service and customer service is terrific. Everyone is helpful. More

by frankfederer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco , Fouad Kassem, Masha Romanova
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Apr 25, 2022 -

Austin Subaru responded

Frank, thank you for your words of encouragement and support for our team! We are so grateful to have you as our client. :) - The Team at Austin Subaru

April 22, 2022

The waiting area was clean with plenty of access to electric plugs and there were charging stations that had compatible cords to iPhones and Androids. Everyone I encountered was very nice and willing t More

by mattjulie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
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Apr 25, 2022 -

Austin Subaru responded

Matt, thank you for taking the time to write this awesome review for our team! It's fantastic to know that our team really knocked it out of the park during your visit. Come see us again soon! :) - The Team at Austin Subaru

April 20, 2022

Everyone is super friendly and helpful. The only reason I didn’t give 5 stars is because of how long the services take. More

by valeamayaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez, Burak Baysu, Carmen Lee
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Apr 20, 2022 -

Austin Subaru responded

Thank you for the supportive feedback! Our service team is trained to ensure that every vehicle is done to perfection before leaving our facility, and we apologize for any delays this caused. We really appreciate your patience, and we're happy to know that you were overall satisfied with your visit. If there is anything else we could have improved on, I'd love to know! Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to assist. Thank you again, and have a great day! :) - Timothy Shook, COO

April 19, 2022

Spencer was my service rep and he was awesome! He knew his stuff and was straight to the point. Awesome and quick service! More

by Melissamair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
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Apr 20, 2022 -

Austin Subaru responded

Melissa, thank you for leaving this awesome feedback for Spencer! He is awesome and we feel so lucky to have him as part of the team. If there is anything we can do to assist in the future, please do not hesitate to give us a call! :) - The Team at Austin Subaru

April 12, 2022

Responsive, efficient, comfortable, welcoming, attentive, predictable, informative, caring, trustworthy, exchange in abundance describes this dealership + there Lyft rides are a bonus. More

by dorothywright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Heller, Christian Perez
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Apr 13, 2022 -

Austin Subaru responded

Dorothy, what an awesome review you have left for us! Your kind words mean the world to us, and we're so happy that you were able to take advantage of the complimentary Lyft service! Thank you for being our client, we look forward to seeing you next time. :) - The Team at Austin Subaru

April 09, 2022

Adriana at Austin Subaru was wonderful! She is so nice and knowledgeable. Great experience. Highly recommend. More

by g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana
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Apr 11, 2022 -

Austin Subaru responded

G, thank you for letting us know about your awesome experience with Adriana! It makes us proud to see that she really knocked it out of the park. :) Let us know the next time we can assist! - The Team at Austin Subaru

April 09, 2022

It was like no other service visit I’ve ever had. Drop off was easy. All my questions were answered. Loved the video of my inspection! More

by V1429m
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Virginia ?, Rosa Gonzalez
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Apr 11, 2022 -

Austin Subaru responded

Thank you for choosing us to assist you with your vehicle's servicing needs! We are so happy to see this kind of feedback for our team. :) - The Team at Austin Subaru

April 07, 2022

Austin Subaru service department is wonderful. They were responsive and fast. Abosolutely satisfied. Thank you. More

by mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco
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Apr 08, 2022 -

Austin Subaru responded

Mickey, that makes us so happy to hear! Thank you for selecting us to assist you, we can't wait to see you again in the future! :) - The Team at Austin Subaru

April 06, 2022

The customer service of Austin Subaru is TOP NOTCH! !! And I loved the video that was sent of my inspection...WOW! More

by Sherie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Maldonado - excellent service!
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Apr 06, 2022 -

Austin Subaru responded

Sherie, thank you for the love and support for our team! We're so happy you enjoyed the video, they are such a cool touch to our service department! :) - The Team at Austin Subaru

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