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Austin Subaru

Austin, TX

Overview
Reviews
Vehicles
4.9
1,028 Reviews
Call Dealership (512) 220-0930
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8100 Burnet Road

Austin, TX

78757

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Showing 1,028 reviews

May 02, 2022

Always satisfied with service, attention, and comfort at Austin Subaru. Everyone from service greeter to barista to customer service rep is pleasant and efficient. More

by Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
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May 04, 2022 -

Austin Subaru responded

Thank you for the love and support for our team, Rae. We're so glad you enjoyed everything from the stellar client care to the complimentary coffee bar! We look forward to seeing you again next time. :) - The Team at Austin Subaru

April 28, 2022

I've always experienced great customer service at Austin Subaru. I enjoy working with my service supervisor Joseph Martinez. I respect and appreciate his advice. More

by lewser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
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Apr 28, 2022 -

Austin Subaru responded

Thank you for giving us such high marks! We are constantly hard at work to deliver the best possible experiences, so it makes us proud to see this review for Joseph. :) -The Team at Austin Subaru

April 27, 2022

Such a great experience at this dealership. Kurtis Clark was our sales guy, and is top notch to work with - friendly and helpful. The dealership itself is so nice with a full-on in-house coffee More

by bcstark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurtis Clark
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Apr 27, 2022 -

Austin Subaru responded

We are beaming with joy reading about your experience with Kurtis! Thank you so much for your supportive words, we really appreciate them. Congratulations on your new vehicle, and welcome to the Austin Subaru family! :) - The Team at Austin Subaru

April 25, 2022

My service advisor, Zach Danvers was awesome. He estimated my wait time down to the minute. The service was perfect. More

by mjszot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Danvers
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Apr 25, 2022 -

Austin Subaru responded

We're so happy to know that you were 100% satisfied with the services provided by Zach! He is awesome, and we feel so lucky to have him as part of the team. Thanks for sharing this positive feedback, we really appreciate it! :) - The Team at Austin Subaru

April 24, 2022

A model dealership. Everything from sales, service and customer service is terrific. Everyone is helpful. More

by frankfederer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco , Fouad Kassem, Masha Romanova
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Apr 25, 2022 -

Austin Subaru responded

Frank, thank you for your words of encouragement and support for our team! We are so grateful to have you as our client. :) - The Team at Austin Subaru

April 22, 2022

The waiting area was clean with plenty of access to electric plugs and there were charging stations that had compatible cords to iPhones and Androids. Everyone I encountered was very nice and willing t More

by mattjulie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
Report | Print
Apr 25, 2022 -

Austin Subaru responded

Matt, thank you for taking the time to write this awesome review for our team! It's fantastic to know that our team really knocked it out of the park during your visit. Come see us again soon! :) - The Team at Austin Subaru

April 20, 2022

Everyone is super friendly and helpful. The only reason I didn’t give 5 stars is because of how long the services take. More

by valeamayaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez, Burak Baysu, Carmen Lee
Report | Print
Apr 20, 2022 -

Austin Subaru responded

Thank you for the supportive feedback! Our service team is trained to ensure that every vehicle is done to perfection before leaving our facility, and we apologize for any delays this caused. We really appreciate your patience, and we're happy to know that you were overall satisfied with your visit. If there is anything else we could have improved on, I'd love to know! Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to assist. Thank you again, and have a great day! :) - Timothy Shook, COO

April 19, 2022

Spencer was my service rep and he was awesome! He knew his stuff and was straight to the point. Awesome and quick service! More

by Melissamair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
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Apr 20, 2022 -

Austin Subaru responded

Melissa, thank you for leaving this awesome feedback for Spencer! He is awesome and we feel so lucky to have him as part of the team. If there is anything we can do to assist in the future, please do not hesitate to give us a call! :) - The Team at Austin Subaru

April 12, 2022

Responsive, efficient, comfortable, welcoming, attentive, predictable, informative, caring, trustworthy, exchange in abundance describes this dealership + there Lyft rides are a bonus. More

by dorothywright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Heller, Christian Perez
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Apr 13, 2022 -

Austin Subaru responded

Dorothy, what an awesome review you have left for us! Your kind words mean the world to us, and we're so happy that you were able to take advantage of the complimentary Lyft service! Thank you for being our client, we look forward to seeing you next time. :) - The Team at Austin Subaru

April 09, 2022

Adriana at Austin Subaru was wonderful! She is so nice and knowledgeable. Great experience. Highly recommend. More

by g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Apr 11, 2022 -

Austin Subaru responded

G, thank you for letting us know about your awesome experience with Adriana! It makes us proud to see that she really knocked it out of the park. :) Let us know the next time we can assist! - The Team at Austin Subaru

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