Austin Subaru

Sales representative was awesome throughout entire process. Issues came into play with finance representative. I am an RBFCU customer and was told I would have a seamless experience. I asked to fin process. Issues came into play with finance representative. I am an RBFCU customer and was told I would have a seamless experience. I asked to finance directly through RBFCU and the finance representative began the process. I though it was odd that he had not contacted RBFCU but since I was working with one of their preferred dealers I was sure I was in good hands. I wanted to put $3,000 down and have it taken out of my checking. Paperwork processed and I drove away in my new to me car. 3 weeks later dealership calls and let’s me know they need $3,000 for down payment. I was confused as finance rep said it would come out of account. I contacted RBFCU and asked about the issue and why I had not been contacted to close deal through them and take advantage of MMP protection. They told me I could not due to way dealership had handled financing. Long story short, the dealership chose to finance how they wanted instead of through RBFCU as I had requested. This is putting me in a position where I have possible out of pocket future expenses due to not being given RBFCU Mmp protection due to them wanting to make money off of their products. I have reported to RBFCU and they told me in future for members to close deal through RBFCU members must have dealership send PO to them. Which is what I asked for finance rep to do in first place. Live and learn. Hope vehicle maintains. Hope this helps RBFCU members avoid my frustration. Hands down the most hassle ridden car purchase of my life. More

I have been buying Subaru's since 1979. We were please with the purchase but when it came to the financing we almost walked out. The advertised interest rate was 1.9% and that's what we ex We were please with the purchase but when it came to the financing we almost walked out. The advertised interest rate was 1.9% and that's what we expected. After filling out all of the papers, the financing papers were the last thing we saw. That's when we learned that the interest rate was dramatically different if you went over 48 months (starting at 5%, we ended up in the 3% range, not happy about it but better than the original 5%). This was a Want To Buy and not a Have To Buy purchase, so we almost walked out. Going forward, the financial papers should be presented first. Also Subaru of America should be more transparent when it comes to the advertised interest rate. More

Adam was great to work with ! He kept me informed throughout the process and there were no surprises. Would highly recommend! He kept me informed throughout the process and there were no surprises. Would highly recommend! More

I don't want to give a review, I'm just here to say Joseph Martinez did a good job. Enforcing a minimum word count on VOLUNTARY feedback is sad. Joseph Martinez did a good job. Enforcing a minimum word count on VOLUNTARY feedback is sad. More

I arrived a lot the dealership right as they opened. They estimated 1.5 hours for the service and had me headed home in less than an hour. They estimated 1.5 hours for the service and had me headed home in less than an hour. More

Professional service people. In and out within 1 and half hours for oil change and tire rotation In and out within 1 and half hours for oil change and tire rotation More

The people are outstanding, and the place is really comfortable. I really like Austin Subaru! comfortable. I really like Austin Subaru! More

Joseph was extremely helpful and got my repaired done in a timely manner. All while being very kind! a timely manner. All while being very kind! More

My first time taking my new Subaru Outback in for scheduled maintenance. I was able to get in immediately, fair price, trusted service! Kevin Mandujano took care of me and took his time answering all scheduled maintenance. I was able to get in immediately, fair price, trusted service! Kevin Mandujano took care of me and took his time answering all of my questions. I didn't make a note of the other service people that helped me out. I'll pay closer attention to that next time. I love my new Outback, best car I've ever owned! I'm a costumer for life! More

Had a great experience today buying a car from Kori Smith. She was kind, professional and genuine. Jade Baumgardner, Product Specialist was awesome also, with the paperwork and final transaction. Bea Smith. She was kind, professional and genuine. Jade Baumgardner, Product Specialist was awesome also, with the paperwork and final transaction. Beautiful dealership with good energy...no sharks circling. Highly recommend. Kathy Montgomery Austin, Tx. More