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Austin Subaru

Austin, TX

4.9
1,034 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,034 reviews

July 02, 2022

Austin Subaru provides for a great service experience with open communication, skilled staff, and comfortable surroundings. More

by stevegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayron Vangergriff
Jul 03, 2022 -

Austin Subaru responded

Stevegav, we love seeing feedback like this from amazing clients like yourself! Thanks so much for taking a moment to show your support for Ayron and the rest of the team. We hope you'll be back to visit us again in the future! :) - The Team at Austin Subaru

July 01, 2022

Gabriel was terrific! Service was quick. Enjoyed a cup of coffee. Grabbed a dog treat for my pup. Happy with everything. Thank you! More

by Mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jul 03, 2022 -

Austin Subaru responded

Mickey, we are so happy to see this review for Gabriel! We agree, he is amazing at what he does and we're very lucky to have him as part of the team. We're glad that you enjoyed your visit and that you were able to take advantage of the complimentary cafe while you were here. If there is anything you need in the future, please let us know! Thank you, and take care! :) - The Team at Austin Subaru

Jul 03, 2022 -

Mickey responded

Thank you! You guys have been great! I had 2 BMW’s before this (my first) Subaru - I thought I would miss the Service Department there - because they were so good. Nope! I have been telling everyone hubby, sisters and friends “You should really get a Subaru! I love mine!” I know they would feel the same. And, I LOVE y’all’s heart for animals.

Jul 07, 2022 -

Austin Subaru responded

That is fantastic to hear! We're happy to have you as part of our family. And yes, if there's anything we absolutely adore here at Austin Subaru, it's puppies and pets in general! Thanks so much for the super kind message. :)

June 30, 2022

great experience except for this survey with a fifteen-word minimum. Why does it require fifteen words to describe my experience? Dumb. More

by hcarey
Recommend Dealer
Yes
Employees Worked With
William Heller
Jun 30, 2022 -

Austin Subaru responded

Hcarey, thank you for supporting our team! It was a pleasure being able to assist you, and it makes us proud to see that William earned a perfect score. If there is anything you need in the future, please do not hesitate to reach out! :) - The Team at Austin Subaru

June 30, 2022

Good experience. Waiting area superb. My car was in good hands with your technician who also owns a XT Forester Good communication with Adam during the waiting proce More

by rebuhj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Jul 03, 2022 -

Austin Subaru responded

Rebuhj, thank you for letting us know how your experience was with our service department! It makes us extremely happy to see this level of feedback for Adam, and we'll be sure to pass your kind words along to him. If there is anything we can do to assist you in the future, please do not hesitate to reach out. We've always got your back! :) - The Team at Austin Subaru

June 30, 2022

The visit did not start out well as I had scheduled some dent repair (sold to me at vehicle purchase) and that was not coordinated to have the folks available as was noted in an email from Devin. Rachel an More

by JFK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel, Gabriel , Misty Ezell
Jul 01, 2022 -

Austin Subaru responded

JFK, thank you for sharing your experience with us! We completely understand your concerns with the error that occurred during your initial visit, and we apologize for the inconvenience that caused. Our team works extremely hard to deliver exceptional experiences to each guest, so it makes us proud to see that Rachel, Gabriel, and Misty were able to transform your experience! I see that this review is at 4 stars, so I am curious to know if there's anything else we could have done to make your visit 5-star worthy. Please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thank you again, and I hope to hear from you soon! :) - Timothy Shook, COO

June 28, 2022

Austin Subaru is the greatest. We have bought 5 cars from them, over the years. The service is awesome and our sales rep, John Martinez, is a super guy with years of experience. I More

by gerryharmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Martinez
Jun 30, 2022 -

Austin Subaru responded

Gerry, thank you so much for your continued support and for taking a moment to leave this thoughtful message for our team! It's great to know that John was able to deliver a stellar experience and assist you with finding a great vehicle. It has always been a pleasure to work with you, and we hope to have the opportunity to assist again in the future. Congratulations on your new vehicle, we are so happy to have you as part of the family! :) - The Team at Austin Subaru

June 26, 2022

First time I have ever bought a car on my own and my salesman, Jay Hall, and financial person Dean Royal made the experience very easy. Jay answered my questions as soon as he could get the correct i More

by rboo29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The people at the front counter who greet you when you come in were very friendly and tried to get me help as soon as they could., Jay Hall, Brianna Rosas, Dean Royal
Jun 27, 2022 -

Austin Subaru responded

Rboo29, we are beaming with joy seeing this top-notch feedback for Jay, Brianna, Dean, and our reception team! We agree, they are all true assets to our team and we feel so lucky to have people like them here each day. Thank you so much for coming to see us, and congratulations on purchasing your first vehicle! We really hope you are loving it! :) - The Team at Austin Subaru

June 25, 2022

The service is good. I like they put up the web page to show the inspection results with the video and pictures. The information provided is very helpful. Although yester More

by Emma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco
Jun 27, 2022 -

Austin Subaru responded

Emma, we're overjoyed to see that we earned a perfect score from you! Thank you so much for supporting what we do here. It is always a joy seeing clients like you, and we hope to have the opportunity to serve you again in the future. Have a great day! :) - The Team at Austin Subaru

June 24, 2022

Gabriel was very friendly and service was efficient. I liked getting texts during the service. Also liked getting a summary video. More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Muniz
Jun 27, 2022 -

Austin Subaru responded

Julie, thank you for coming on here to show some love and positivity for Gabriel! Those videos are such a cool touch! We will be sure to pass your kind words along to Gabriel, and we hope you will reach out to us if there is anything we can assist with in the future. :) - The Team at Austin Subaru

June 24, 2022

Will Heller is always such a pleasure to work with. His service is outstanding. He is one of a kind! Others I've worked with there are also outstanding, including Ethan Haycock who sold me my beloved C More

by jbarnholdt
Customer Service
Recommend Dealer
Yes
Employees Worked With
William Heller, Ethan Haycock
Jun 27, 2022 -

Austin Subaru responded

Jbarnholdt, it's amazing to see you you are a Subaru fan! We're so happy that Will and Ethan were both able to assist you with your needs, and we will be sure to relay your kind message to them. Your support means everything to us, and we really hope to see you again in the future. Thanks a million and have a wonderful day! :) - The Team at Austin Subaru

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