Austin Subaru

I don't live in Austin, but stopped in while in town on business. My wife and I were looking at 2012 Outback. David was very friendly and we hadn't been able to negotiate the price we wanted at our local business. My wife and I were looking at 2012 Outback. David was very friendly and we hadn't been able to negotiate the price we wanted at our local dealership so I thought I'd give them a shot. I sent them and e-mail documenting what I had for a trade-in and what I was looking for. We quickly came to a verbal agreement on the price on the Outback minus the trade-in and I packed up the wife and kid and left to buy the car. Half way to the dealership I called expressing concern that the deal might be altered upon arrival. David said they missed some all weather mats, but that would only be an extra $50, everything else would remain unchanged. I agreed but warned them that I would walk out if the deal was altered further (he assured me that they wouldn't pull a bate and switch upon arrival). Upon arrival and reviewing my trade in, surprise, surprise, they claim thye had entered the trade-in as a automatic instead of a standard. Now the deal was altered an additional $500. In most instances I would think these are the normal games dealers play, but I went out of my way to make it clear I wouldn't play and the fact that they were willing to pull a "bate and switch" on me after definitively saying they wound't and allowing me to drive my family a few hours in from out of town. Shame! Shame! If you can buy your Subaru from somewhere else. More

Don't do business with Austin Subaru. The word of their sales staff means very little to management or other salesmen. Verbal contracts may as well be nothing at all to these guys. If you don't get it in w sales staff means very little to management or other salesmen. Verbal contracts may as well be nothing at all to these guys. If you don't get it in writing with them, it might as well not exist. I made an offer on a used car and drew up papers to make it official. Since I planned to pay outright, their salesman agreed to hold it for 24 hours while the cashier's check was sent from my bank via FedEx overnight. The very next morning I went to pay for the vehicle and pick it up, but when I got there it had been sold it out from under me -- less than nine hours later -- and the managers acted like I had no right to be upset. Now I have to spend hundreds of dollars more just to rent a car so I can go home for Christmas. Thanks a lot, Austin Subaru. Next time, a little respect for verbal contracts would be appreciated. I'll just be glad I didn't end up giving money to such an unscrupulous dealership. More

I bought a Subaru Outback from David Reyes. He said that they were part of the Costco program. I went online and Costco sent me to dealer in San Antonio. I forwarded the e-mail to David and he assured me th they were part of the Costco program. I went online and Costco sent me to dealer in San Antonio. I forwarded the e-mail to David and he assured me they were paying Costco to be in the progam. He took the authorization number and said I get 2% above invoice price. Later Costco called and assured me that Austin Subaru is not in the program and will send a legal letter to Austin Subaru instructing them not to sell cars under the pretense of being in the progam. According to another authorized dealer I was taken for about $260. Shame on you Austin Subaru More

Austin Subaru has doing the maintenance on my wife's 97 Impreza for almost 10 years with no complaints. Service has been professional and reasonably priced. I recently purchased an 08 Forester and had n Impreza for almost 10 years with no complaints. Service has been professional and reasonably priced. I recently purchased an 08 Forester and had no issues with the price, financing and follow-up. No gimmicks,extra charges or extra stuff on car I didn't want. Everything delivered as promised. The recommended window tinting looks great and hitch install was actually done early. Not your typical experience, first time I enjoyed buying a car. More