Austin Subaru

This is one of my top car buying experiences, great car, great price and very friendly and helpful sales associate. I would highly recommend it. Thank you Austin Subaru! great price and very friendly and helpful sales associate. I would highly recommend it. Thank you Austin Subaru! More

John was a great guy. Easy to work with. Made the buying experience excellent. I would recommend him to anyone looking to by a car experience excellent. I would recommend him to anyone looking to by a car More

Perfect in every way - delivered as promised. Peasant environment to wait. Met an old friend and caught up. Love Austin Subaru. Everyone is helpful and very nice. environment to wait. Met an old friend and caught up. Love Austin Subaru. Everyone is helpful and very nice. More

I appreciate the loaner car service. The loaner car was in very good shape, clean and it was a high quality, good performing car. I have previously had service where they took you to an Enterprise rental s in very good shape, clean and it was a high quality, good performing car. I have previously had service where they took you to an Enterprise rental shop and they have poor service and poor quality rental cars. More

I feel fortunate that everything fell into place with the right car, salesperson, service and price on my certified 2011 Impreza wagon. Ralph Vurgich was instrumental in helping me look at several new a right car, salesperson, service and price on my certified 2011 Impreza wagon. Ralph Vurgich was instrumental in helping me look at several new and used cars sometimes back to back. I felt very comfortable working with Ralph because I didn't have any pressure to make a quick decision. I even told him I needed a break from car shopping. It was not a problem. Also, all my emails back and forth were promptly returned. I prefer to do the negotiations over email once I know there is a car I am interested in. I shopped other dealerships new/used and private sellers, but I felt most comfortable with Austin Subaru even though we didn't agree on price initially. More

I am writing to let you know how much I appreciate the outstanding customer service that Austin Subaru provided with my Outback selection and purchase. I initially spoke with Roy for my new car purchase. outstanding customer service that Austin Subaru provided with my Outback selection and purchase. I initially spoke with Roy for my new car purchase. He and the entire Austin Subaru staff were very attentive and helpful. The employees I interacted with, especially Roy Reyes and Isaac Gray, were very knowledgeable about my needs, your Subaru selection and seemed genuinely interested in helping me find my new Outback, which met my needs rather than just being focused on making a quick sale. Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I look forward to purchasing my next car from you, as well as recommend Austin Subaru to others. Please let Roy and Isaac, as well as the other employees in the deakersguo, know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. More

I was a drop-in with no appointment and came for a scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, w scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, with everything checked on it, as per my maintenance agreement. Am very satisfied with the prompt, polite and efficient service. More

We recently took our mom's Outback in for service and were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so patient and polite with her, he really made her feel at ease. A week after we picked up the vehicle, there were a couple of minor issue's and Subaru stepped up and covered the cost of both of the jobs that needed to be done. We have never had a dealership treat us with such care and kindness. Truly a wonderful experience all around!!! Thank you for treating us like family!! Shirley and Nancy Govro More

I have bought 3 new vehicles from Austin Subaru since 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21st, my check engine light came on. I stopped at Subaru where I was told it needed a new Catalytic Converter, and made an appt. for me to bring it back early on New Year's Eve. The Service Advisor chose the day and time. The check engine light went on and off a few times, and was off again when I returned for my appt. S. suddenly decided that I no longer needed a Catalytic Converter. I drove away, stopped at a store, and when I came out, the car wouldn't drive (it just floated and revved). I had to call Subaru Roadside Service and wait an hour for a tow truck to tow it back to Austin Subaru. I spoke with a very nice woman on the phone, and she said I would be leaving my car with them, and they would provide me with a loaner car. But, S. wanted to drop me off in Cedar Creek (nothing within walking distance of my home), and leave me without a car. Finally, after much convincing, he gave me a loaner car; and, added that if I "get a ding in it, call my insurance company, don't call him!". He kept my car for 5 days. I later found out it was done in 3 days, but no one called me. I was told the technician didn't let it idle long enough before giving it back, that's why I broke down leaving their establishment. He offered no apology. Shortly after I left, the check engine light came back on. My husband took it to S. this time. S. said it was just the gas cap. We bought a new gas cap. The check engine light continued to turn on and off. We took it to another place, and they said we needed a new Catalytic Converter! I informed S. about the continuing issues, and made another appt. (4 visits in less than 2 months) to have the Catalytic Converter replaced. S. said he would order the parts to make sure he was ready for the appt., and he told me what day and time to bring it. When my husband brought it in the check engine light was on, but when S. started it up, the light was off. S. again refused to replace the C.C., but my husband told him it needed to be done now, and that's what he got the parts for. S. just walked away, and never spoke to my husband again. My husband didn't know for sure what was happening for 2 1/2 hours. Then, someone else brought out the paperwork, and said they'd replaced the Catalytic Converter. This part is covered by State Mandated Warranty, and shouldn't even have been an issue to replace from the beginning. More

The salesman, Jose York was awesome!!! Fair pice on new car, but not that great of a deal on my trade! Still happy as can be!! I would definitely recommend this dealer/salesmen!!! Four out five stars! car, but not that great of a deal on my trade! Still happy as can be!! I would definitely recommend this dealer/salesmen!!! Four out five stars! More