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Austin Subaru

Austin, TX

Overview
Reviews
Vehicles
4.9
1,034 Reviews
Call Dealership (512) 220-0930
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8100 Burnet Road

Austin, TX

78757

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Showing 1,034 reviews

October 12, 2022

My experience overall has always been good. I love the indoors and outdoors waiting areas as well as the cafe. The team service team allowed a car to rev their engine several times as they laug More

by Sandra_midd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
Oct 13, 2022 -

Austin Subaru responded

Sandra, it makes us happy knowing that you enjoyed your experience! In regard to the other aspect of your visit, we're sorry to see that this didn't give off the greatest impression. Please know that we will be sharing this with our service team so they can advise. Aside from that, we greatly appreciate your supportive feedback and hope to have the opportunity to assist you again in the future! Thanks a million! :) - The Team at Austin Subaru

October 12, 2022

The keep me informed of the work and am treated with respect. They do not try any upcharge trickery. More

by briancarney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Huertas, Rosa Gonzalez
Report | Print
Oct 13, 2022 -

Austin Subaru responded

Brian, it is crucial that our team is treating every client like family, so it makes us proud to see that they did just that during your experience! Thank you so much for giving us the chance to assist you with your Subaru's servicing needs, and please let us know the next time we can assist. Have a fantastic day! :) - The Team at Austin Subaru

October 08, 2022

Quality service and diligent friendly staff all the way from check-in to check-out More

by Pierre V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Report | Print
Oct 11, 2022 -

Austin Subaru responded

That is what we love to hear, Pierre! Thank you for giving us the opportunity to exceed your expectations with this awesome experience. Your support means more than you know! :) - The Team at Austin Subaru

October 07, 2022

Kevin did an awesome 10 in the Service Department at Austin Subaru! No words can express our gratitude!! More

by charlesbtaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perez, Rosa Gonzalez, Susan Moulton, Joseph Martinez, Joseph Mendoza
Report | Print
Oct 11, 2022 -

Austin Subaru responded

Charles, thank you for taking a moment to leave this raving review for our whole crew! We are passionate about delivering experiences just like this, so we appreciate you taking notice of our efforts. If there is anything we can assist with in the future, please do not hesitate to let us know. We would love the opportunity to assist you again someday! :) - The Team at Austin Subaru

October 06, 2022

They have the best people, best service, best waiting area! It’s a pleasure to go there. More

by melodybl44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
Report | Print
Oct 11, 2022 -

Austin Subaru responded

Your compliments mean the world to us, Melodybl44! Thank you so much for giving us the opportunity to provide you with an excellent experience. We are lucky to have amazing clients like you! :) - The Team at Austin Subaru

October 05, 2022

Express service was quick, efficient and even addressed my non-routine battery concerns. Love the outdoor and indoor customer waiting areas with snacks and cappuccinos. More

by Cherylanno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
Oct 11, 2022 -

Austin Subaru responded

Cherylanno, thank you for being a fan of what we do here! It was a joy having you here, and we are so happy to see that you enjoyed every aspect of your visit. We hope to have the opportunity to assist you again in the future! :) - The Team at Austin Subaru

October 02, 2022

Always takes good care of me and my car! Will be back soon for services. More

by Andrés Chavez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana orozco
Report | Print
Oct 03, 2022 -

Austin Subaru responded

We feel lucky to have your support, Andrés! It's wonderful to see that you were impressed with your experience and we cannot wait to serve you again in the future. Thanks a million! :) - The Team at Austin Subaru

September 29, 2022

This was my 60K mile service visit, so I knew in advance the estimated cost. Our Service Agent, Adriana Orozco , provided that info on my last oil change, and she was there waiting for us when we came in fo More

by barbsergi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andriana Orozco
Report | Print
Sep 30, 2022 -

Austin Subaru responded

Barbsergi, thank you for choosing us to assist you with your vehicle's servicing needs! It brings us great joy to see that Adriana provided a first-class experience from start to finish, and we will be sure to commend her for doing such a great job. If there is anything you need our assistance with in the future, please do not hesitate to let us know! Thank you again and have a great weekend. :) - The Team at Austin Subaru

September 23, 2022

Spencer and Adam were both very polite and professional. Spencer said my car would be ready in 1-1.5 hours and it was. I liked getting the text message telling when my car was ready. More

by dskinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb, Rosa Gonzalez, Spencer Bassett
Report | Print
Sep 23, 2022 -

Austin Subaru responded

Dskinner, it's wonderful to see that Spencer and Adam were both successful in providing you with an unmatched experience! Thank you so much for the kindhearted feedback and we hope to see you again next time. :) - The Team at Austin Subaru

September 22, 2022

My car was taken care of in a very timely fashion. Lovely folks to deal with, no issues with anything. I love these Subaru people, in particular Susan Moulton, my service advisor. She ALWAYS has m More

by mady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Report | Print
Sep 23, 2022 -

Austin Subaru responded

Mady, we always enjoy working with you and are happy to see this supportive feedback for Susan! She is always going the extra mile and we are extremely proud to have someone as amazing as her on our team. Thank you so much for the stellar feedback and please let us know the next time we can assist! :) - The Team at Austin Subaru

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