Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin Subaru
Austin, TX
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,035 reviews
April 01, 2025
Every person I encountered during two purchases was friendly, helpful and willing to go beyond the minimum. This was true of sales staff and service staff. friendly, helpful and willing to go beyond the minimum. This was true of sales staff and service staff. More
by hausersp
Employees Worked With
Fouad Kassem, Mark Ziehr
March 07, 2025
Bought two new Subarus from Austin Subaru—worst decision ever. My STI died at 2,000 miles with a parasitic draw they confirmed; my wife’s Outback hit issues at 10,000. They ordered a part, ‘lost’ it for a y ever. My STI died at 2,000 miles with a parasitic draw they confirmed; my wife’s Outback hit issues at 10,000. They ordered a part, ‘lost’ it for a year, then the rude parts manager told me to come back for another diagnosis—like they couldn’t check their own notes! Staff snapped at me, sales said ‘drive it more,’ and they ghosted me when I showed proof, even telling Subaru of America I’m the issue. CAG’s a rude, incompetent mess—avoid this "dealer". More
by Olak
Employees Worked With
Tony Nguyen
February 25, 2025
A wonderful experience! This dealership has created a great community with the complimentary coffee shop, cafe, kid's area, and dog park. Our salesman, Fuego, was low-pressu This dealership has created a great community with the complimentary coffee shop, cafe, kid's area, and dog park. Our salesman, Fuego, was low-pressure, knowledgable, and helpful. We really love all of the perks that Austin Subaru offers (full engine, transmission, and power train warranty for the ENTIRE TIME YOU HAVE THE VEHICLE). Pricing and negotiation were fair. Shelby Rae was also great when discussing ads-ons. I have already recommended this dealership to other friends looking for a new car. Thank you! More
by jcrisler
Employees Worked With
Fuego Suarez
February 13, 2025
Dealership is great. Scott Davis was a wonderful advisor and answered all my questions. Dealership performed a significant amount of work on time, in one day. Scott Davis was a wonderful advisor and answered all my questions. Dealership performed a significant amount of work on time, in one day. More
by nbeaird
Employees Worked With
Scott Davis
January 26, 2025
Purchased a new Forester from Austin Subaru. Every step in the transaction was perfection. Every member of their staff we had dealings with were professional, interested in our needs and so plea Every step in the transaction was perfection. Every member of their staff we had dealings with were professional, interested in our needs and so pleasant! Our family has over 100 years of automotive industry experience/ dealership experience and my opinion is that Austin Subaru has customer service all figured out! More
by Laura Larcom
Employees Worked With
Anthony Sierra, Damon Malick
January 17, 2025
I purchased my car here and I get my car serviced here. They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a video showing everything that looks good and sometimes if something needs attention or service, they send a video showing why. That for me, everything! More
by Jolenemcbride78
Employees Worked With
Chris Sutton
January 17, 2025
Austin Subaru is by far the best auto experience. Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them c Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them completely. More
by MarkD
Employees Worked With
Rosa Gonzalez, Joseph Martinez, David Parga, Britney Grady
January 09, 2025
Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as y nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and CODY FROSTEX is amazing! He e is the glass contractor, and his customer service is impeccably stellar. Forget Allstate, you are in good hands with Austin Subaru! More
by Kristyn
Employees Worked With
Vinny, Mark Ziehr
December 18, 2024
I always enjoy getting my car serviced at Subaru. In the past, with other dealerships, I was reluctant to get my car serviced there. With Subaru, it's a pleasant experience, from scheduling, to wai In the past, with other dealerships, I was reluctant to get my car serviced there. With Subaru, it's a pleasant experience, from scheduling, to waiting in the cafe and/or free ride service to/from my house when longer service is needed. Shout out to Ariel De Jesus, bad-xxx woman service advisor, she was the icing on the cake and hope to have her again (professional, timely and a joy to deal with....thank you!). More
by surrendersearle
Employees Worked With
Ariel De Jesus
November 05, 2024
Great personal service from everyone at Austin Subaru. Robert Knox was patient and attentive and never pushy. A very good Sales Helper. This is my first Subaru and the team at sales and finance made a b Robert Knox was patient and attentive and never pushy. A very good Sales Helper. This is my first Subaru and the team at sales and finance made a believer out of me! More
by Lee
Employees Worked With
Robert Knox
