Auffenberg Kia

Paige Weinhaus Is the Best Service Adviser I have ever met and Jacob was an excellent Mechanic!! I have had many cars! From Corvettes to Cadillacs and the service was not good! My NUMBER 1 concern is th met and Jacob was an excellent Mechanic!! I have had many cars! From Corvettes to Cadillacs and the service was not good! My NUMBER 1 concern is the SERVICE DEPT If the dealership doesn't have a good Service Dept thats a big concern! I was extremely pleased with the Service I have been getting at Auffenberg Kia in Shilo Paige and Jacob were very thorough and explained things in detail as well as making sure that I was very satisfied with the service! This is what makes me come back to purchase another vehicle Not to mention how much my Service Dog loved all the loving attention!! C Grimes More

We drove six hours round trip to buy a 2019 Hyundai Accent from salesman Jeremiah Ball on 6-8-24. The sale went OK. but after the sale I was confused. As I had rolled the cars $1,033.33 tax into the lo Accent from salesman Jeremiah Ball on 6-8-24. The sale went OK. but after the sale I was confused. As I had rolled the cars $1,033.33 tax into the loan and never left the dealer with a check. So, we returned to our Missouri home and go to have the car licensed a few days later. Having to come up with all the tax our-self. Today is 8-5-24, and still no sales tax check. I have turned the dealer into the FTC and multiple other agencies to date. If your looking for "service after the sale", I recommend going somewhere else. I allege that their finance manager Lindsey Richert must be a DEI hire, as there is no way she could have gotten her position on merit alone. I hope they get our check to us soon, before I see her in Illinois small claims court. Oh she keeps telling me that 18,000 car dealers were hacked, and that is why it took over a month and a half to even get our car financed. How would that have stopped her from mailing a paper copy of the bill of sale that we both have to the financing credit union? There is "NO" excuse on waiting almost two months for a sales tax check, that was rolled into the price of the car when purchased! More

Please continue reading and heed my warning. I am disgusted with Auffenburg Kia. I want to prevent anyone from wasting their time. I’ll start with the salesman. He wasn't the worst, but you coul I am disgusted with Auffenburg Kia. I want to prevent anyone from wasting their time. I’ll start with the salesman. He wasn't the worst, but you could tell he didn't prioritize us. When we asked him questions about interest rates, proof of income, or our credit score, he did not provide any answers. He acted more annoyed and would run off to ask the finance guy. This is where it gets ugly. The finance manager Brian Brawley came out. While he didn't give many answers, he berated us like children for asking too many questions. Upon telling him we would still be taking the car, including the thousand down, but not the extra gap package or the exterior protection they were trying to upsell, he went off. He let us know that he didn't have time for this. He didn't want to sell us the car without the extras because it would cost him money. He tore the papers from the desk and shook them in our faces, letting us know we could leave. I swear this man was on drugs. He started ranting how he pays a $900 car payment and he’s not complaining. Even though I hadn't spoken much due to shock, I was worn out from the verbal abuse. I informed him that he was aragont and we would be leaving, and I was taken aback by how we were treated. He followed us while still going off, then spewled God knows what to his car salesmen. I have never been dehumanized or treated in that manor. I was both in shock and ashamed that I didn't give him a dose of his own medicine. We ended up going to Napleton Hyundai and getting the same car for about 1,500 more. Despite the cost, it was worth it because they treated us with respect when we didn't want to add any dealership packages. Auffenburg Kia will try to treat you like trash if you don’t follow their narrative. This is my fifth car purchase and I have never experienced such disgusting treatment or thought it was possible. Stay Clear. More

I just had 2023 Telluride serviced at Auffenberg Kia, sold me $300 injector cleaning, 22,500 miles. They have serviced each 7,500 miles. I said, I have never done this with any other vehicle. Brad , the sold me $300 injector cleaning, 22,500 miles. They have serviced each 7,500 miles. I said, I have never done this with any other vehicle. Brad , the service writer said Kia recommends this injector cleaner and oil sludge cleaning every 15,000 miles. I asked why? New GDI engine design. The Kia owners manual does not show or recommend at all. Congratulations, Auffenberg made $300, but lost a customer forever. Craig Eversmann 15 Jan 2024 More

If I could give Auffenberg Kia 0 stars, that's what I would do. My recent experience with them has left me finding a different Kia dealership to work with. I will not continue to have any work or service would do. My recent experience with them has left me finding a different Kia dealership to work with. I will not continue to have any work or services done by them. I've been lied to and harassed by the service manger, David Gower. I'll drive anywhere else to avoid having to use them. More

We went to Auffenberg Kia on 10/21/2023 to look at the Sorentos. Walked in and asked for a sales associate. We came in at the right time, because we had the best salesman at Auffenberg. Jerimiah Ball went Sorentos. Walked in and asked for a sales associate. We came in at the right time, because we had the best salesman at Auffenberg. Jerimiah Ball went above and beyond for us and I would recommend anyone looking for a car to go see him. Very honest, did not hide anything and made the whole car buying as smooth as possible More

The dealership failed to provide me a necessary form required to title the vehicle in the state of Missouri. The DMV said the dealership should have provided it. When I called, they initially tried to a required to title the vehicle in the state of Missouri. The DMV said the dealership should have provided it. When I called, they initially tried to act like this form doesn’t exist because they’ve never heard of it, but then they provided me some information that should have been included in the paperwork they mailed, but they failed to fill it out correctly before mailing it. I went back to the DMV, and they reiterated that the full form was necessary and the additional info I had written in wasn’t sufficient. I called the dealership back and they doubled down on “that form doesn’t exist, we’ve never heard of it.” Sadly for me, the state of Missouri doesn’t accept “dealership ignorance” as a replacement for legal documents when titling a car. I had to go directly to Kia and request the document myself which took a long time and a lot of hassle which absolutely should have been handled by the dealership instead, considering transfer of ownership is their Whole Job. Extremely rude, dismissive treatment of a customer who paid them a lot of money. More

MILITARY BEWARE: We regret to share a disheartening update in response to my prior review. The Kia Sorento featured earlier was a leased vehicle returned under the SCRA Act. Regrettably, the leasing pr update in response to my prior review. The Kia Sorento featured earlier was a leased vehicle returned under the SCRA Act. Regrettably, the leasing process was mishandled by the dealership. Despite our swift transaction, the dealership failed to properly process the vehicle's grounding, neglected to execute the lease return under SCRA guidelines, and omitted informing us of their inability to perform this task. Unbeknownst to us, we retained ownership of the Kia Sorento for an entire month after turning it in on May 31, 2023, providing military orders and the SCRA Memorandum. Despite reassurances from the dealership on June 15th that the matter was resolved, subsequent bills were received on July 15th for the vehicle that was no longer in our possession. Subsequent communication revealed the dealership's confusion regarding SCRA termination requirements, resulting in frustrating interactions with both the dealership and Kia Finance collectors. Despite our persistent attempts to rectify the situation, the issue persisted. The lack of communication and accountability led to undue financial strain and impacted our credit score. We made multiple efforts to engage with the dealership, seeking resolutions. Unfortunately, our concerns were met with evasive responses and shifting blame. After extensive correspondence, a meeting was arranged with the dealership's general manager. The encounter was marked by initial reluctance, misconstrued threats, and a display of unprofessionalism. Following this interaction, the dealership committed to addressing the issue by pursuing a buyout and resale of the vehicle. Despite their promises, the problem persists, with additional proposed solutions falling short of resolving the situation. As a result of these ongoing issues, we have escalated our concerns to the Better Business Bureau and the Illinois State Attorney General. We share this experience to caution others about the inadequate service and unprofessional conduct encountered at this dealership. Approach with caution, as your financial resources, time, and peace of mind could be compromised. More

Kia Rio has pulled hard to left since purchased Dec, 2021. They can't figure it out. I have to hold the wheel to keep from being pulled into traffic!! Took it in and they "alilgned it", but it still 2021. They can't figure it out. I have to hold the wheel to keep from being pulled into traffic!! Took it in and they "alilgned it", but it still pulled. Took it again and they did nothing. Somehow they don't have paperwork for Not Charging a ticket?? All "uncharged" repairs get voided somehow.?? I think they did NOT do the Road Test like the promised and can't produce the paperwork because it would prove they did nothing. Now Service Mgr. says it must be our tires, since we took to our mechanic and he swapped the front tires and it made a minimal difference? Wouldn't it have done the same if during the last 2 oil changes they had rotated the tires? Too many questions are unanswered on this car. I reported it to the NHTSA and sent an email to the Manufacturer. Attorney General is my next step if we can't get any answers for this dangerous situation. The Kia Forum page has plenty of owners complaining of the same problems, but no answers. They should know their cars. How did you pay your mechanic for his time on that test drive and then rechecking the alignment?? Hmmmm...... More

The best car buying experience my wife and I have ever had! Dan Slaughter made it easy for my wife to own her dream Telluride!! The sales manager Ben made sure we had the best experience possible. They ga had! Dan Slaughter made it easy for my wife to own her dream Telluride!! The sales manager Ben made sure we had the best experience possible. They gave us the red carpet treatment! We will be back! More