Auffenberg Kia

The salesperson, Shane Roemer, was very friendly (not pushy and sneaky - like alot of salesman)and was very easy to work with. The Sales Mgr., Mike Parsons, was straight forward when dealing with my o pushy and sneaky - like alot of salesman)and was very easy to work with. The Sales Mgr., Mike Parsons, was straight forward when dealing with my offer prices. He didn't pull that old ploy "I need a check to show him that I was interested in buying a car and then at the end of the deal process stop the deal and ask for additional money"!!! I hate this tactic!!!!!!!!!!! The Finance Mgr, Shawn McCarty, was very helpful to me when reviewing the additional option pricing and information. More

Salesmen and finance manager were very nice and worked with me to get the payments I needed and even called and left a message for me regarding my garage remote that they found in my trade in. They even p with me to get the payments I needed and even called and left a message for me regarding my garage remote that they found in my trade in. They even provided me with a bag to clean out the items in my trade in. More than helpful. More

My family (father and daughter included) have purchased seven (7) vehicles with Auffenberg and have felt that we have received reasonable offers over the years. We understand that the offers were not the seven (7) vehicles with Auffenberg and have felt that we have received reasonable offers over the years. We understand that the offers were not the absolute best, but we have gained experience and knowledge after each purchase. If there is a concern, it involves the reluctance of the staff to provide the "true" cost of the vehicle borne by the dealer. The invoice price they offer is not the invoice that is such a heavily guarded secret. It is disingenuous to state that the lowest price that can be offered is what can be negotiated with the "printer version of the invoice." That version does not offer information regarding any special dealer rebates or incentives that may be provided at a savings to the customer. I understand that the dealer must make a profit, but let's be more reasonable and transparent with the actual bottom price. More

My husband and I have two friends who own Kia's. One has a Sportage and the other a Sorento, which is what we purchased. Both highly recommended that we purchase a Kia when they knew we we shopping for a n a Sportage and the other a Sorento, which is what we purchased. Both highly recommended that we purchase a Kia when they knew we we shopping for a new vehicle. My husband and I went to Auffenberg Kia because this is the closest dealership to where we live, but it is 70 miles away. We were a little apprehensive because we didn't know anyone who worked there or anyone who had purchased a vehicle from them. But this feeling soon faded as we became acquainted with our sales consultant, Kirk Pieper. We have complete trust in him and the sales manager, Mike Parsons. Since we bought a brand new 2011 Sorento we haven't dealt with the service department yet, but we expect that will be a good experience also. And we are very pleased with the Sorento! We're still learning how to operate all of it's many features-there are far more in it than our 2002 Buick, which we reluctantly traded in. But we know that Auffenberg Kia is only a phone call away and the employees there will help us if we have questions. More

In preparation for purchasing a vehicle, I must have spent 20 hours reading reviews, articles on sales strategies, and market pricing. I had made my decision on which vehicle and was fully ready for a f spent 20 hours reading reviews, articles on sales strategies, and market pricing. I had made my decision on which vehicle and was fully ready for a fight. Walking into auffenberg kia, I was greeted by Greg. We had previously worked with kirk, but he was off. We quickly located the vehicle we had already chosen and started discussing pricing. I had a guaranteed price certificate and eventually brought it out. I fully expected the "battle" to begin. However, Greg took the certificate to the manager and, despite a fair wait, returned with a dealer agreement for that price. They even located a rebate I had not found. Everything moved forward swiftly at that point and we drove away in our brand new Sorento shortly after, paying a price we were very satisfied with! More

I had been dealing with about 5 car dealerships, but this staff went above and way beyond what they would have had to do to get me financed. Shane called me two or three times a day with updates and questio staff went above and way beyond what they would have had to do to get me financed. Shane called me two or three times a day with updates and questions, and he and Shaun stayed after hours the Friday night previous to the closing to meet with my husband and me. They were going to need additional information from me, and still had to make sure everything was covered with the bank, so they set another time for the following day, Saturday, Nov 6. Shane even sent me text updates to my cell, as per my request, when I knew I would be too busy at work to talk on the phone. Shaun McCarty met with us and explained the delays, which simply had to do with a miscommunication between our insurance agent the dealership. Mike Parsons spoke with me to assure me that everything was going to be fine, when I was afraid the deal wouldn't go through for me. Shane Roemer was particularly accommodating to my family, and talked my children, one older, one 7 years old, and was the most amicable salesperson I have ever had experience with. He even said the day we closed, "I went home and had my fingers crossed for you, because I knew how badly you wanted this car." My whole experience boiled down to the fact that I actually got the New Kia I had been wanting since the first model year, and this customer service will keep us coming back when we're ready for a trade. More