Auffenberg Kia

The WORST customer service EVER! I own a Sorento which I've had since 2018. I brought it in because the seat won't move up anymore. When I dropped it off, I was told that the tech I own a Sorento which I've had since 2018. I brought it in because the seat won't move up anymore. When I dropped it off, I was told that the technician stated nothing was wrong with it. Then how come my foot won't reach the gas pedal anymore, and I am 5'5"? I had to argue with the service rep to have the mechanic look at it again. Then I was told they would call me when the part arrived. No call, I called them and was told the part had been in for a while. Then when I try to schedule a time to bring it in, it's almost a week later. I cringe when something breaks on my vehicle because I'm always told nothing is wrong with my vehicle. I have had many issues with my radio, navigation, and blue tooth in the past. Yet, they tell me just use carplay instead. I just want a working vehicle, but Kia refuses to see any issues with my SUV. This is my second Kia, and I was considering buying a third. Not after this. I'll take my business to a dealership who prides themselves in customer service! I always pay CASH for all of my vehicles, so its a pretty easy sale when I buy. Rob (the lead guy in Kia customer service) really needs to reevaluate his employees and train them much better. More

Dan Slaughter was great to work with. He even stayed hours past closing on a Friday night to ensure we could drive our new Telluride home. Love the vehicle! He even stayed hours past closing on a Friday night to ensure we could drive our new Telluride home. Love the vehicle! More

I received an Email from Audrey Miller mentioning that they do NOT have "Additional destination fees or hidden add-ons". When I mentioned this in regards to the EV6 she no longer responded to calls or ema they do NOT have "Additional destination fees or hidden add-ons". When I mentioned this in regards to the EV6 she no longer responded to calls or emails. I sent an email with this information to the GM (Mark Chapman) and Dealer principal (Mike Auffenberg) and they also did not respond. More

Dan Slaughter, what is my sales professional at Auffenberg Kia. Could not have asked for a better sales professional. He went above and beyond his call of duty to help me. Anybody looking for a new Auffenberg Kia. Could not have asked for a better sales professional. He went above and beyond his call of duty to help me. Anybody looking for a new or used car should see him. Thanks, Todd Sanders More

I just bought my 2022 Kia Seltos and had the best salesman ever, Dan Slaughter, He went above and beyond to get me what I was wanting, He was so polite and explained everything to me and showed me ev salesman ever, Dan Slaughter, He went above and beyond to get me what I was wanting, He was so polite and explained everything to me and showed me everything I needed to know with my new car. I know how hard he worked to find exactly what I was wanting, If you are looking for a vehichle, you need to call and ask for Dan Slaughter, I know if I ever need another one he will be the one I calI, Thank you very much Dan. I will be back, and I will recommend Dan to all my family and friends.Thanks again, I couldn't be any happier, Connie S. More

Always easy and friendly dealership to deal with. Have used them multiple times and have not bad to say. Tami is amazing and truly listened to what we wanted and gave updates weekly while we waited f Have used them multiple times and have not bad to say. Tami is amazing and truly listened to what we wanted and gave updates weekly while we waited for our car to arrive. More

Had a great experience with Dan Slaughter buying a new Carnival. He was very polite and helpful and worked hard to find the exact vehicle we wanted!! Very knowledgeable and didn’t rush or pressure us in t Carnival. He was very polite and helpful and worked hard to find the exact vehicle we wanted!! Very knowledgeable and didn’t rush or pressure us in the least. If you need a vehicle..Auffenberg is hard to beat!! Thank you!!☺️☺️😁 More

We just bought our 3rd vehicle from Dan Slaughter and could not be happier with him. Dan goes out if his way to fit you with the vehicle that suits you best as well as fits your budget. He has gone ove could not be happier with him. Dan goes out if his way to fit you with the vehicle that suits you best as well as fits your budget. He has gone over and above again for us and am looking forward to our next purchase with him. 5 stars is not enough for the level of service Dan provides during and especially after the sale. When I come in for an oil change he comes by and asks about the family and if I am still loving our vehicles and if there is anything he can do for us. Auffenberg KIA treats customers right!! More

I can’t begin to tell you how pleased I was with the excellent service I received from Auffenberg Kia. Salesman Dan Slaughter was patient with me while I searched for months for “my car”. He was not pus excellent service I received from Auffenberg Kia. Salesman Dan Slaughter was patient with me while I searched for months for “my car”. He was not pushy and gave me plenty of room to make a decision. Auffenberg will always be my choice from now on when it comes to purchasing a car! More