Audi Peabody

Women goes into Audi Peabody service to pick up a car. Woman has been presented with $4000 estimate for a "stretched timing chain" for her 2014 A4. Woman declines to spend $4k - she has already spent Woman has been presented with $4000 estimate for a "stretched timing chain" for her 2014 A4. Woman declines to spend $4k - she has already spent nearly $9k on this car over the last 15,000 miles. At pickup, woman pays $200 for the "assessment". She rolls her eyes and pays it. Audi tech says he will bring out the car ASAP. . Woman waits 30 minutes + without being offered a seat or shown to waiting area. All techs and all staff in sight are male. Bro culture is thick as cigar smoke, techs seem uncomfortable with her pacing, but don't seem to be able to produce the car. Woman wonders what is going on, feels uncomfortable as bros' banter is clearly interrupted by her presence. Woman wanders to sales side, where is set upon by sales bros. She does not want a new car, she doesn't want any Audi ever again. Woman returns to service and asks where car is. Tech appears flustered, goes to "check" and says "I didn't think the vacuuming was up to par." Woman explains she needs to leave Service tech disappears again, and after another 10 minutes car appears. Car is dirty inside and out. What vacuuming job? Whatever. Woman leaves and drives to Honda dealer where she is, as of the last 10 minutes, trading in this Audi. At Honda dealer, Audi car fails to restart. Battery is dead. Wait, didn't she just just drive it out of Audi Peabody service? So this explains the mysterious delay - they were not vacuuming, they were JUMPING her car. A rather important detail the tech decided not to share with the woman, right? Battery totally dead. Woman reflects on what it's like to be a female in an Audi service center, presented with a $4k estimate, charged $200 for the "service", and then given a dirty car with a dead battery. Woman sighs. Woman has driven Audis since 1976 when she learned on an Audi Fox. Woman gives up. Woman wonders how in 2021 car dealerships can feel a return to Mad Men, where women are treated like intruders or idiots. Woman wonders when someone will think of a car dealership that actually caters to women customers. In the meantime, woman decides to write the first review she's ever written online about anything. Best wishes to all. More

This is by far the WORST service center I have been to. Long story short, I ran over a nail with a very new set of tires. I purchased this set from another dealership recently, but due to the distance I wo Long story short, I ran over a nail with a very new set of tires. I purchased this set from another dealership recently, but due to the distance I would have to drive to get serviced there, under warranty, I decided to go to Audi of Peabody (the original dealership advised that this simple repair service can be done at any dealership). In communicating with Audi of Peabody, I was once again assured this would be a simple replacement and would just need to bring my wheel & tire, receipt of purchase, and VIN to have it done under warranty. On 11/7/2020 I brought my car to the dealership and was told they didn’t have that tire on site, though I’m not sure why this wasn’t checked before they told me to bring it in. I was inconvenienced but let it go and was told I would get call by EOD the following Tuesday when the new tire came in, which I didn’t and I had to reach out myself on Friday. Upon checking the status of the tire, I was told it had come in and I also confirmed with the associate that I would only need to bring in the damaged wheel & tire, receipt, and VIN for servicing. However on 11/14/2020 around lunch time when I came in with the damaged wheel & tire, I was met with a completely different story. I was told Audi had ‘an entire process’ where they needed to have the wheel & tire on my car to take videos, pictures, and other forms of ‘evidence’ to fulfill the replacement under warranty coverage. Being as this was the second weekend of me taking it in and not having it replaced, I was frustrated to be told that I would need to put the wheel & tire back on my car for this service after confirming multiple times of the process with their associates. So, I asked 2 different associates to speak with a manager, both of which refused to even give me a card with a managers contact info. The best part about being refused to speak with a manager was then being told by a male associate that I was going to have to be nicer in order for me to get serviced, as if I wasn’t the inconvenienced party in this transaction but, was actually inconveniencing this associate for doing my business there. Unfortunately due to the matter in which I was spoken to, I walked out before I was able to get their names and elected to do business elsewhere. I then called another Audi dealership explaining the situation, and I was not only serviced within an hour, with just my wheel & tire, but was treated with respect and dignity. They also confirmed that the supposed “warranty process” of videos and pictures of the wheel on my car was false. Needless to say when my S/O and I go to purchase her new Audi and need servicing, we will drive the extra distance to avoid Ira Audi of Peabody AND I will be reaching out to Audi USA of this poor representation of the Audi Brand. More

Noticed my wives 2019 Q7 with 6k miles developed a strange chemical odor after long drives. Smelled like gear oil. I am VW/Porsche technician, I know my smells. Pulled into the dealer to get the veh strange chemical odor after long drives. Smelled like gear oil. I am VW/Porsche technician, I know my smells. Pulled into the dealer to get the vehicle checked out since its under full warranty. Service advisor smelled the inside of my car and went to speak to the service manager right away about selling me a pollen filter that's due every 2 years and 20k miles. I heard the conversation. I told the advisor that I am a tech and this is not a pollen filter. It smells from the car in general and you can smell it more if you turn on the Hvac controls. Agreed to do my 10K service while the vehicle was there. Later that day I get a phone call and the advisor is trying to tell me that it's my pollen filter causing the smell because it has leaves and berries stuck in it. Yeah, leaves and berries not gear oil. I picked up the car and right away noticed that the car was never driven to duplicate the smell. Inspected it myself after work. 5 minutes looking at the car I found a left rear differential/axle seal leaking gear oil onto the exhaust. At this point all I can say is xxx. Checked my tire pressures and fluids, not set and not topped off. THESE ARE MINIMUM REQUIRED THINGS WHEN DOING AN OIL CHANGE. Did they even do an oil change? I forgot to check my oil filter. Spoke with the advisor and he apologized and I brought the car back the next day. I get a phone call from the manager telling me since it is not a level 3 leak and because my car has lowering springs the repair will not be covered. My wife is driving around a 4 year old kid in this car smelling burnt gear oil fumes and you're telling me it's not covered because I have lowering SPRINGS? it's an suv lowered 0.9 inch. It's like saying if you load up your trunk and the vehicle sags, your axle seals will leak. Idiots. Do not trust this dealer to service your Audi. I got in contact with another Audi dealer further away and told them what happened. Their exact reply was 'xxx do lowering springs have to do with axle/differential leak?' My car is now fixed and back on the road. More

I brought my car for for AC repair and I had a bumper to bumper extended warrant that covers everything. This dealer decided to go overboard and exaggerated the hours and alignments that were not disclosed bumper extended warrant that covers everything. This dealer decided to go overboard and exaggerated the hours and alignments that were not disclosed thoroughly.Most of the service team members are harsh and not condescending. More

Had a fantastic experience. Michael and Ed are great to work with and I feel that I got an exceptional value with a high level of customer service. Highly recommend going to Peabody Audi if your in the ma work with and I feel that I got an exceptional value with a high level of customer service. Highly recommend going to Peabody Audi if your in the market for a new or used Audi. More

Top notch service. After shopping 2 other local dealerships, both wanting to speak to my husband more than me, even though we openly stated this was my car and what I wanted, we arrived at Peabody. dealerships, both wanting to speak to my husband more than me, even though we openly stated this was my car and what I wanted, we arrived at Peabody. Luis was amazing- I explained what I was looking for, he treated me with respect and understood this was my decision and not my husbands. I was able to find exactly what I wanted and purchased that day. Service since has been effortless and always comfortable and respectful. I would recommend Audi Peabody to anyone looking for not only a family friendly experience, but an extremely high level of service. More

I brought my car in for routine oil Change and scheduled service. This was my first experience with Audi Peabody but Having dealt with numerous dealerships I felt like I had a good baseline for expectation service. This was my first experience with Audi Peabody but Having dealt with numerous dealerships I felt like I had a good baseline for expectations. During the covid shut downs many dealerships were less than helpful and hard to schedule with however this was not the case here. Stefan was prompt, professional and responsive. They took excellent care of my car and worked around my needs and schedule. I made a few requests that were outside of the ordinary and required them to do a good deal of research and investigating to help. They did it all with a smile and true professionalism. The tech (Esteban) that worked on my R8plus made it a point to communicate to me directly and keep me informed at all stages of their work. My car was prepared and waiting for pickup right on time and checking out process couldn’t be easier, smoother or more appropriate given the current social distancing rules. I am truly thankful for the great service and attention both of these gentlemen provided on behalf of Audi Peabody. More

First class customer experience If you truly want to experience how to be treated as a valued customer, have your car serviced here, they strive for nothing less that absolute custom If you truly want to experience how to be treated as a valued customer, have your car serviced here, they strive for nothing less that absolute customer satisfaction. More

Disrespectful towards my whole family. I have an 2013 S 4 which I enjoy thoroughly and was excited to introduce Audi to my brother who stays nearby this dealership, As they were open on Su I have an 2013 S 4 which I enjoy thoroughly and was excited to introduce Audi to my brother who stays nearby this dealership, As they were open on Sunday(while others nearby were closed) we had to check out this dealership and if things worked out strike a deal. As we were contemplating on price , The manager offered us deal and if we don't take it then were Forced to leave(not asked but were forced) and were shown the door if we do not make the choice quickly. We were a bit surprised at the way the Manger treated us. (we were courteous to the Sales man and the manager ) Looking at the 5 star rating others have provided , I feel sad that only we did not get respect.Nobody Deserves treatment like this anywhere on this planet ,at least not in Boston(A City of Firsts). I think its more of an Ethical Question for me rather than service of how you made us feel. Too Bad Audi Peabody , Shame on you, you guys lack respect towards us which begs us to question your stance maybe towards certain section of the people groups . Irrespective of weather we purchase or not the least we expect is respect which we did not get. Sorry I would have give -100 rating it that were available. More

Destructive Technicians I've been going to this dealership for over 2 years. Lately their service dept has gone downhill. Damaging my turbo charger at my 40k service to filli I've been going to this dealership for over 2 years. Lately their service dept has gone downhill. Damaging my turbo charger at my 40k service to filling my crankcase with half of the required oil during my 50k service. I won't mention the service writers reaction to me for giving a less than complimentary satisfaction survey. They gave terrible service and chewed my butt about the unflattering survey. More