Audi Peabody

Great service. Nice people. Easy access. Knowledge of services needed. Wait time was long. I should have gotten a loaner. services needed. Wait time was long. I should have gotten a loaner. More

Great, services, prompt, clean, professional, accurate, price, kind, welcoming, cordial, support, technical, order, satisfaction, guarantee, purchase, experience, excellent, memory, thanks, inquiry, notifi price, kind, welcoming, cordial, support, technical, order, satisfaction, guarantee, purchase, experience, excellent, memory, thanks, inquiry, notifications, schedules, representatives, business More

Was not able to purchase a 2021 Audi Q5 55e from this dealership due to inventory constraints back in April/2021. All sales parties & GM WERE EASY TO WORK WITH & really tried to help. Sourced one in We dealership due to inventory constraints back in April/2021. All sales parties & GM WERE EASY TO WORK WITH & really tried to help. Sourced one in Western PA. However, using service department for recall, state inspection & minor issues has me satisfied with their efficiency & professionalism! More

Zoe was a pleasure to work with, very professional and answered all our questions. She went way above and beyond to get us into the car we wanted. Also special thanks to Travis. I will definitely recom answered all our questions. She went way above and beyond to get us into the car we wanted. Also special thanks to Travis. I will definitely recommend Zoe to my family and friends. More

Great customer service!! Jon was so helpful from start to finish in the service department…I will continue to have my work done on my car, at the dealer. finish in the service department…I will continue to have my work done on my car, at the dealer. More

Excellent service and customer service is top notch. Very convenient and conscientious service managers. Clean convenient drop off and pick up and loaners are great. convenient and conscientious service managers. Clean convenient drop off and pick up and loaners are great. More

We brought our Q7 in for a tire replacement that was covered under an insurance policy we bought when we purchased the car. After telling the service manager on the phone what we were doing and that we covered under an insurance policy we bought when we purchased the car. After telling the service manager on the phone what we were doing and that we would also purchase 3 new tires, he confirmed the tire make and model and made an appointment. We also requested a loaner vehicle for the day, which was confirmed. Once arrived for the appointment, they did not have a loaner prepared but did find one for us (quite dirty). Several hours later they called telling us that we needed 4 new tires, which we already told them the day prior on the phone, and they knew nothing about the tire covered under the policy. Once that was sorted out they said they would not be able to get it done that day which was fine as we had the loaner. Six (6) days later they called us to tell us our vehicle was ready. 6 days for tires is unacceptable in my opinion. When we picked up the vehicle they tried to charge us for 4 tires, so we had to clear that up AGAIN before paying for the 3. Of all the times we’ve brought our Audi to any dealership for service it has always come back clean. When we picked up our Q7 the inside was vacuumed but the wheels and tires looked like they were dipped in cooking grease. Just not the Audi standard we’ve come to expect. More

Horrible customer service; read to end. Have been performing service here for years and finally had enough. This is not my first time experiencing something of this sort at this service center. T performing service here for years and finally had enough. This is not my first time experiencing something of this sort at this service center. The service technical who performed my oil change was great in the walkaround video. Very informative. Set up my appointment online and requested a loaner (4:30pm). This time brought in my car for just an oil change but needed to run back to a meeting at work. Was received by Jim Miscioscia who questioned gave me a hard time regarding actually getting the loaner. Maybe he missed the fact that I selected that I need the loaner when I scheduled the service online. Jim made it a point to tell me that the car was loaned out next morning and I agreed to bring it back in the morning (by the way, I believe there is a 24 hour time window after completion of service/ repairs when one can return the loaner). Received an email stating that oil change was complete and a request for approval of extra repairs (5:13pm). Missed call from a Group 1 automotive number ending in -XX63 (5:19). Another email from Jim stating that the vehicle was ready at (5:25pm), before I even made the decision of whether I was going to accept those repairs. Received another call from a Group 1 automotive number ending in -XX60 (5:45). This time I thought this may be an emergency and I GOT OFF MY WORK MEETING CALL to answer. The caller very rudely told me that I need to make it to the service center in the next 15 minutes to return the rental because they closed at 6pm. I told them that Jim and I had a conversation regarding this and that I was going to drop it off in the morning. The person had identified themselves as James, who they said was Jim’s boss and told me to make it there before 6. Then they (once again rudely) started telling me that I should have picked up their first phone call and that I would have had enough time to get there before 6pm (THIS IS ALL HAPPENIG WITH A 2 HOUR TIME FRAME). I’m sorry, but as far as I know, I make the payments for the service provided as a customer and James/Jim will not be dictating that I be there within 2 hours of dropping off my car. I told him that my current commitment was much more important than his mismanagement of loaner inventory and he replied to me by saying that I needed to be there when the service center opens at 7am next day. James proceeded to be unprofessional, rude, and maintained an loud voice until the end of the conversation. I jumped off my work call after that conversation with Jim and rushed to the service center to return the loaner vehicle and to try and catch Jim, James, and their manager in the office. I came in a very VERY politely requested to speak to James’ manager. Conveniently, Jim told me that I missed James by just a minute and that the person who James reports to does not work at that location and that I would have to speak to them by calling Audi Service Corporate (not sure how I would reach them and pretty sure there is a GM for every location). I went looking for this corporate number to call and stumbled on the audipeabody.com staff page. The staff page lists all employees in the Sales and Service departments. It also has Jim in there and the name and phone number for the General Manager, who frequently replies to reviews on here… BUT there is not one James in the Audi Peabody Team. Jim, who is in a customer facing role should be expected to know the organizational structure and direct satisfied/unsatisfied customers appropriately. After about 30 mins of digging online I was still not able to find Jim’s boss James. Forgot to mention that Jim’s email signature states James. In conclusion, I will not spend any more money at this dealership and service center. Also, to ensure that Audi and Group 1 Automotive pay attention I plan on distributing this review to appropriate people. As a result of this I do not plan on purchasing another Audi and will go with a competitor. More

Open inGreg.....I dont know where to begin. Except for Open in Greg..... I dont know where to begin. Except for outstanding customer support. Listens to and shows empathy to client's individual needs. Yo Open in Greg..... I dont know where to begin. Except for outstanding customer support. Listens to and shows empathy to client's individual needs. You are not just a $$ sign, Greg shows concern with your cars needs. I have always had high-end cars. I researched my Audi Q7 on kelly blue book and motor trend. I bought my car from "Auto house" now "Prime" in Saugus. It was not the cheapest I found. I wanted white. Problems since day one. Brakes, battery, tires, ignition. Then towed to the wrong dealership bc of the name change. I will never buy from a fly-by-night car dealer again. I walked into "Prime" only to be spoken down to as the sales associate that sold me the car ran outback. I have officially learned my lesson. I know my dad and brother were watching out for me. Sending Greg messages from above. There are still honest dealerships. They have won my loyalty. Hopefully I won't see u to soon, unless for a new ride. Sincerely, Bethany Leary More

Great experience Audi picked up my car and dropped off a loaner. They let me know they were on their way and when they were bringing my car back. Very easy process. loaner. They let me know they were on their way and when they were bringing my car back. Very easy process. More