Audi Palo Alto

Poor communication Getting my car in was straightforward. I made a reservation online on a day I could get a loaner car. When I got there, they had no loaners available, Getting my car in was straightforward. I made a reservation online on a day I could get a loaner car. When I got there, they had no loaners available, but said they would get me a Lyft home, and call me with updates. That the car should be done that day or early the next. I called an hour before closing that day because I’d gotten no updates. Was told my advisor would call me back right away. No call. No update Called again first thing in the morning and left a message as my advisor wasn’t available. An hour later called back, was put on hold then hung up on. Called again immediately and was told I’d get a call back right away. Waited an hour and called again. Was told By a receptionist that my car would definitely not be ready that day and that they didn’t know when it would be done. Asked to speak to my advisor and was told he wasn’t available. Asked to speak to anyone in service who could give me an update and was told no one was available. At that point I started making plans to get on with scheduled events without my car, only to get a call back to tell me it had been ready for hours and when was I coming to pick it up? No explanation of why this was such a difficult process, and no apology for the lack of communication. John Su is the person I marked as dealing with, but he was the last person to contact me and seems to be a bit more together than the rest of the staff. More

Glad this is my local service center! I really like the service personnel at Audi Palo Alto. They are professional, personable and friendly. I’ve dropped by a few times for various reasons I really like the service personnel at Audi Palo Alto. They are professional, personable and friendly. I’ve dropped by a few times for various reasons and I’m never made to feel that I’m a bother. They give good advice and I never feel I’m being taken advantage of. More

Beautiful person. Both inside and out. She made my visit there amazing. Christina eased our nerves with her personable approach and empathy. It was like hanging out with a best friend. there amazing. Christina eased our nerves with her personable approach and empathy. It was like hanging out with a best friend. More

Enormous delay I arrived promptly for my 10:15 appointment for a recall service. It was about 11:25 or 11:30 before a service representative dealt with my situation I arrived promptly for my 10:15 appointment for a recall service. It was about 11:25 or 11:30 before a service representative dealt with my situation and about 11:35 before I was able to leave. Consequently, I spent about 80 minutes at the service center in a situation that has taken no more than 15 minutes at other dealers. In addition, the center claimed to have fixed my Homelink so that it would open my garage door. Upon returning home, I found that the Homelink did not open the door. A discussion with Jon Bittrolff, the dealership manager, indicated to me that he is well aware of the time delay problem and is seeking to remedy it. More

Travis and Drew were great! Felt like we got a good deal and lots of help. The payment process took a little longer due to multiple customers. Maybe add more check out staff. Felt like we got a good deal and lots of help. The payment process took a little longer due to multiple customers. Maybe add more check out staff. More

Friendly knowledgeable staff I was trying to setup Audi Connect with the sales, spent about half an hour with no luck, then the receptionist points me to this staff and he was abl I was trying to setup Audi Connect with the sales, spent about half an hour with no luck, then the receptionist points me to this staff and he was able to set it up within 5 minutes. More

New car orientation Difficult to schedule but good service once the appointment was scheduled. Mailed me the wrong tag plate but resolved it during this appointment. Over Difficult to schedule but good service once the appointment was scheduled. Mailed me the wrong tag plate but resolved it during this appointment. Overall decent service. More

Entirely professional, timely, courteous, and reachable My first maintenance with my 2018 Q7: Cyrus was able to accommodate me and was very attentive, and easy to reach by text. The car was ready on time, My first maintenance with my 2018 Q7: Cyrus was able to accommodate me and was very attentive, and easy to reach by text. The car was ready on time, and when I had a question after I had driven home, Cyrus arranged for the mechanic who worked on it to assist me and answer my concerns. Above and beyond the call of duty. More

First car purchase, seamless process Luan Nguyen made the process of buying my first car so seamless. I got a great price and great relationship after the purchase as well. Luan continual Luan Nguyen made the process of buying my first car so seamless. I got a great price and great relationship after the purchase as well. Luan continually checks on his customers well after he sale is over. Any questions about the car he is happy to help. I will be buying all my audis here in the future. More

I love the audi I been visit different Audi looking for the Audi Q5, Palo Alto is the best one, Bruce giving be a good offer, and helping me to know how does the vehi I been visit different Audi looking for the Audi Q5, Palo Alto is the best one, Bruce giving be a good offer, and helping me to know how does the vehicle working, and they also have the technician contact me after I bough the car, I can appointment or ask by text anytime. More