Audi Palo Alto

Service Waited over an hour for a service advisor; then spent about 15 min at the dealership to be told that the parts for my PODS recall needs to be ordered. Waited over an hour for a service advisor; then spent about 15 min at the dealership to be told that the parts for my PODS recall needs to be ordered. Total waste of my drive and time. Audi Palo Alto needs to hire more service advisors, this type of wait is unacceptable! More

Professional sales and support Driving a new S5 Sportback thanks to The staff at Audi Palo Alto. They listened and made a recommendation based on my needs/wants. It was enjoyable to Driving a new S5 Sportback thanks to The staff at Audi Palo Alto. They listened and made a recommendation based on my needs/wants. It was enjoyable to talk with the entire staff and made it a very pleasant experience. Will come back again! More

Long wait Unfortunately, the service department was very slow to getting the customers checked it but once I was helped the service was good. I did not care fo Unfortunately, the service department was very slow to getting the customers checked it but once I was helped the service was good. I did not care for the fact that the dealership uses Lift to shuttle customers to their destination, the drivers are not very friendly and drive way to fast. More

Fair charge for replacing spark plugs and ignition coil My 2013 Audi A4’s engine light was on and l scheduled an inspection at Audi Pali Alto. Brendan took the case, he had the card inspected at cost of $25 My 2013 Audi A4’s engine light was on and l scheduled an inspection at Audi Pali Alto. Brendan took the case, he had the card inspected at cost of $250 which was standard, 30min later he told me it would took longer and he called a lyft to send me to work office. In PM he sms me that ignition coil and spark plugs needs to be replaced at cost of $926. I googled the cost of parts and labor and it seems reasonable and I let them did the work and picked up the car next day. They somehow only charged me $926 (seems to waived the 250 inspection fee) which was very reasonable price. Car was also washed and engine issue was fixed. Also Vacuum Switch was replaced with extended warranty without charge. Very satisfied with the service. More

Easy and respectful Michael Low was fantastic! He made the process very smooth and was incredibly helpful. He made sure I would be happy as a long-term customer, instead Michael Low was fantastic! He made the process very smooth and was incredibly helpful. He made sure I would be happy as a long-term customer, instead of a quick sale. Muhammad Chouchary In their finance department was also very helpful. As a first time new car buyer, it was a great experience. More

Superlative Audi Palo Alto is a lovely place to buy a car. Warm friendly staff, yummy refreshments and beautiful cars! Sales team are low key and professional. Da Audi Palo Alto is a lovely place to buy a car. Warm friendly staff, yummy refreshments and beautiful cars! Sales team are low key and professional. David Young patiently and skillfully walked me through the entire process. The man is a saint because I could not make up my mind for days! Thanks for a great experience! More

Excellence is an understatement I started my car shopping journey about 6 months ago. I was looking for the just right blend of luxury and performance. I ruled out electric as I was I started my car shopping journey about 6 months ago. I was looking for the just right blend of luxury and performance. I ruled out electric as I wasn’t ready for it. Looked at the Alfa and Acura and then to my ultimate decision the Audi. I am very particular when buying a vehicle. I test drove an A4 and was pleased with the fit, finish and appearance of the car. The color I was looking for Daytona pearl grey was harder to find. I saw that a car was due to arrive in a few months at Audi Palo Alto that met the timeline for my purchase. I made a web via inquiry and was contacted within a few hours. I made an offer that was accepted and worked within my timeline. As time approached to purchase the vehicle I tried to contact the representative I had been working with. I went down over the weekend and found he had left. Audi of Palo Alto honored my deal and gave me a new representative to work with. I saw that Javier had gotten excellent reviews, so I asked to work with him. Javier is a role model not only for Audi but for how a knowledgeable professional in the industry should operate and work with a client. I asked to try an S4 and was very impressed with the quality and performance. I made an offer that was accepted and bought the car. Audi of Palo Alto traded a unit for the exact color and options package that I wanted. If you want to take a car buying experience from a drag and hassle and make it fun, exciting and enjoyable I would recommend Audi of Palo Alto. The whole buying process was stress free and seamless. Everything from the sales and finance to taking really good care of the customer was very professional. I understand now why Audi owners are repeat customers. Thank You Javier and the Audi team for putting me in a car I had only dreamed of owning. Sincerely Matthew Cague More

Over promise Originally promised loaner car. But then none were available. Rescheduled and S again not provided a loaner car. But sure why Service is over promisin Originally promised loaner car. But then none were available. Rescheduled and S again not provided a loaner car. But sure why Service is over promising on loaners. More

Great buying experience I worked with Rami and he made for a great purchasing experience. He took care of me and went above and beyond. Left feeling great and would certainly I worked with Rami and he made for a great purchasing experience. He took care of me and went above and beyond. Left feeling great and would certainly recommend to others that are looking to buy. More

Great Cyrus handled logistics and appointment changes very well with a clear customer focus and pragmatic approach. He arranges Uber rides both ways and ca Cyrus handled logistics and appointment changes very well with a clear customer focus and pragmatic approach. He arranges Uber rides both ways and car was ready earlier than anticipated More