Audi Palo Alto

Service Recall Service recall for infotainment center and seat belt was very satisfactory . John got the car delivered in time and service was good. Amazing service Service recall for infotainment center and seat belt was very satisfactory . John got the car delivered in time and service was good. Amazing service a More

Left without completing service Asked for loaner when scheduling. Loaner was not available. Service rep. reason: “Sorry, I don’t have any available. We will notify you, when there is Asked for loaner when scheduling. Loaner was not available. Service rep. reason: “Sorry, I don’t have any available. We will notify you, when there is availability”. More

Great service Professional, friendly, good communication! Car was done on time, rides arranged. Everything went very well. That is all that I have to say. Thank you Professional, friendly, good communication! Car was done on time, rides arranged. Everything went very well. That is all that I have to say. Thank you More

Endangering my car Admittedly although I’ve been their customer for 30 years and my family has purchased vehicles through them, I did leave my car with them for a very l Admittedly although I’ve been their customer for 30 years and my family has purchased vehicles through them, I did leave my car with them for a very long period of time. They claim that work was done in July and the car was not picked up. I travel extensively and it is possible that I missed some contact. However, I was shocked when they dropped the car off at an old office of mine Without permission, when I had it safe address they could have taken it to. I no longer even work in the Bay Area or within 400 miles, but have a home there still. They left the keys with a assistant bookkeeper who they persuaded to sign a release! The situation is still pending, with the car on the curb at this time and the key was taken back to the dealership and the release void it. This is a $200,000 plus car. Finally, I have paid something between $7000 and $10,000 to have the same problem fixed, which I am told is not on warranty, namely the climate control consul. I paid to have a completely replaced in Oregon 12 to 18 months ago and the car has been very little driven since then. I paid the bill to the current dealership but I do not understand why they were not able to at least attempt to have this covered by warranty.Without permission, when I had it safe address they could have taken it to More

Great Experience Thank you Drew and Steve for a warm experience buying from Audi of Palo Alto! In addition to great service you both did a nice job shipping the car ve Thank you Drew and Steve for a warm experience buying from Audi of Palo Alto! In addition to great service you both did a nice job shipping the car very quickly to its destination. More

Excellent purchasing experience From beginning to end, the staff at Audi Palo Alto were professional and helpful. I was able to easily see prices and availability online and reached From beginning to end, the staff at Audi Palo Alto were professional and helpful. I was able to easily see prices and availability online and reached out to Eric from Internet Sales. We scheduled an appointment and Eric was prepared to show the vehicle when I arrived. Eric was knowledgeable about the vehicle and options. The negotiation about pricing was friendly and very fair. The finance staff was also friendly, fair, and accommodating. I did my research in advance and I know I was given a great deal and treated well. I highly recommend Audi Palo Alto! While it shouldn’t matter, I’ll note that I’m a woman buying on her own. I was respected and treated equally during every step of the process. I share that because I have not received the same treatment at other locations. More

tire replacement Victor was extremely helpful and kept me in full communication. He went out of his way to make sure I was taken care of and satisfied with the serv Victor was extremely helpful and kept me in full communication. He went out of his way to make sure I was taken care of and satisfied with the services being provided, which I was More

Radi, sales guy, was AWESOME! Finance guy, Rick(?), was efficient, but not professional. He failed to explain that there was a $50 deductible fee for one service package he sold me. Shoukdve been transpare efficient, but not professional. He failed to explain that there was a $50 deductible fee for one service package he sold me. Shoukdve been transparent on that one. More

Radi at Audi Palo Alto is Fabulous! I had a fantastic experience at Audi Palo Alto and want to thank Rody for getting me in and out in less than an hour. Identified the car I wanted, we I had a fantastic experience at Audi Palo Alto and want to thank Rody for getting me in and out in less than an hour. Identified the car I wanted, we negotiate on price for five minutes seconds, and then he asked me to only fill out one form. Then he made the ultimate customer service move and delivered the car to me in San Francisco, spotless, and on time. I will continue to recommend Rody every time I get the chance. More

It was a wonderful experience I message and they reply back by giving me information they set me for an appointment and sence I got there they trea me good all the personal was inc I message and they reply back by giving me information they set me for an appointment and sence I got there they trea me good all the personal was incredible specially ludmila Hasan I recommend Audi of palo alto very highly thanks lumila thank you Audi and personal assistant More