Audi Palo Alto

Basic service disappointing for long wait Decided to wait for my car considering I could get some work done for a few hours. After two and a half hours I noticed my car wasn’t even taken in y Decided to wait for my car considering I could get some work done for a few hours. After two and a half hours I noticed my car wasn’t even taken in yet for service yet I was the only one in the waiting area. I was surprised more focus to servicing cars to those that wait wouldn’t be a priority. After nearly 4 hours, my car was finally done. My car didn’t need anything other than basic milestone service. The efficiency and process in the service area likely needs to be looked at for improvements to create a better experience for customers especially those that wait. If I go back, I’m dropping my car off. John Su was great in trying to make it better but the lack of good service process that is likely out of his control left a bad experience. More

Quan the service rep was great I wouldn't recommend any extended service warranties as the rear brakes outlasted the warranty so I didn't save any money extended service warranties as the rear brakes outlasted the warranty so I didn't save any money More

Service staff are great, but couldn’t get approval to fix my breaks from squeaking! No loaner cars available @ 9am so rental can took over an hour! my breaks from squeaking! No loaner cars available @ 9am so rental can took over an hour! More

Highly exceeded my expectations. All the staff were attentive and respectful. Even those whose job was NOT to help me were kind in passing and courteous in opening doors and being mindful of folks in m attentive and respectful. Even those whose job was NOT to help me were kind in passing and courteous in opening doors and being mindful of folks in mid-conversation. I’m an Ops guy and I know how hard it is to build a culture like that. The Lyft pickup and arrangements were seamless and the communications were timely and clear. Couldn’t ask for a better experience, honesty. And my car came back squeaky clean and issue-free. More

Audi Palo Alto helps replace glass after my car got break in. The work is done fast and perfect also the price is fair. My advisor Quan is very patient and helpful. in. The work is done fast and perfect also the price is fair. My advisor Quan is very patient and helpful. More

Very Good Experience Kudos to Quan for taking great care of me. He turned a flat tire problem (always a stressful experience) into a no-worry expérience for me. From start Kudos to Quan for taking great care of me. He turned a flat tire problem (always a stressful experience) into a no-worry expérience for me. From start to finish everything went smooth as silk. Thank you Quan. More

Buying the car was satisfactoryI cannot think of twenty Buying the car was satisfactory I cannot think of twenty more words to write the location was good the trade in seemed ok the color choice was good Buying the car was satisfactory I cannot think of twenty more words to write the location was good the trade in seemed ok the color choice was good etc More

David was helpful in getting the servicing and cleaning done . Loaner car was given and servicing was done in very short time. Nice service center! . Loaner car was given and servicing was done in very short time. Nice service center! More

They made it easy to get my car serviced! I love that they use Lyft as shuttle to get you where you need to go. they use Lyft as shuttle to get you where you need to go. More

I have had, for the first time ever, a great experience buying a car from a dealership. No BS, no pressure, good atmosphere. I highly recommend the folks at Audi Palo Alto. buying a car from a dealership. No BS, no pressure, good atmosphere. I highly recommend the folks at Audi Palo Alto. More