Audi Palo Alto

Marc was amazingly helpful and flexible as we navigated the deal process. Once we were aligned on the deal, Rick in financing did a great job of having all my paperwork ready and I was out the door in no t the deal process. Once we were aligned on the deal, Rick in financing did a great job of having all my paperwork ready and I was out the door in no time at all. More

Exceptional customer service. Friendly, timely, excellent communication, they really listen. Thorough, never any problems or issues. I could go to a dealership closer to home but the service is a excellent communication, they really listen. Thorough, never any problems or issues. I could go to a dealership closer to home but the service is average at best! More

Kevin and the team were very good, got the work done expeditiously and assuaged my concerns that something else would go wrong with the car in the short term. See you at 50k miles Greg expeditiously and assuaged my concerns that something else would go wrong with the car in the short term. See you at 50k miles Greg More

Improved customer service and timeliness Since, last years service, I was pleasantly surprised the swiftness of checking in & dropping off my vehicle. 100% for improvement. My tech advisor Since, last years service, I was pleasantly surprised the swiftness of checking in & dropping off my vehicle. 100% for improvement. My tech advisor was friendly. My car was completed on time. On the challenging side, dealership should not be in the tire business. I was told needed new front tires. Not sure which tool was being used to check for tread wear. But, it was way off, after visiting the tire store which my tires were purchased. This was unfortunate. Last time, the dealership told me I needed tires. They were correct. Who looked at the tires? More

I came to the service dept to repair my glass, which was broken by vandals in SF. The service did a very good job fixing it. The itemized bill included $113.70 for a diagnostic fee. The insurance declined t broken by vandals in SF. The service did a very good job fixing it. The itemized bill included $113.70 for a diagnostic fee. The insurance declined to pay this fee. When I contacted the service dept. he said it was a mistake, and should be detail dept charge to clean up glass. However, the insurance company did not reimburse this amount. More

Excellent Service :)David walked me through the Excellent Service :) David walked me through the process, arrayed by pick up and drop and took care of all maintenance work. Happy with his help Excellent Service :) David walked me through the process, arrayed by pick up and drop and took care of all maintenance work. Happy with his help More

The dealership is very convenient because of its proximity to my home. I worked with Victor Cardenas who was very helpful. I am very satisfied with my Audi A4. proximity to my home. I worked with Victor Cardenas who was very helpful. I am very satisfied with my Audi A4. More

I have leased/owned BMW 7 series for more than 25 years. Stopped in to check out the Q8 because I was interested in moving to an SUV. Drew is an awesome guy. He is a super knowledgeable car guy. The Q Stopped in to check out the Q8 because I was interested in moving to an SUV. Drew is an awesome guy. He is a super knowledgeable car guy. The Q8 is awesome. The process in working with Drew was very easy and straight forward. No BS that is typical with every salesperson/dealership I have always hated. This was by far the best experience I have had in buying/leasing a car. Can’t say enough positive about Drew’s style and about the overall experience with your dealership. I am super happy with the Q8. I will tell anyone that asks! More

David Liss was very professional! David arranged for a Lyft to and from the local shopping center so I could do some errands while my car was being serviced. The service was completed David arranged for a Lyft to and from the local shopping center so I could do some errands while my car was being serviced. The service was completed in the time he had initially indicated and he thoroughly reviewed the work that was completed. Overall great customer service and efficiency! More

I did not get the car wash service that is part of the markup for service fees. I was told my car did not start, but it worked fine. I am not coming again to this over priced dealership that does not prov markup for service fees. I was told my car did not start, but it worked fine. I am not coming again to this over priced dealership that does not provide the promised services. More