Audi Palo Alto

John is my go to person at Audi. I recently had my my purse stolen with my car keys. The theft resulted in identity theft. It's been a stressful time. John helped me sort through securing my car issues. purse stolen with my car keys. The theft resulted in identity theft. It's been a stressful time. John helped me sort through securing my car issues. He is responsive, extremely helpful, trustworthy and reliable. More

We worked with Eric Gonzalez and had the most enjoyable and easy car buying experience! I cannot say enough great things about Eric. He is so knowledgeable, sweet, and helpful. He made the entire experienc and easy car buying experience! I cannot say enough great things about Eric. He is so knowledgeable, sweet, and helpful. He made the entire experience so quick and painless, which has not been our experience when buying a car from other dealerships in the past. You will not regret working with Eric if you are interested in an Audi! More

Professional service, good communication and follow through on the status of my vehicle during the maintenance visit. Appreciate their attention to details. Good job, folks. through on the status of my vehicle during the maintenance visit. Appreciate their attention to details. Good job, folks. More

I brought my car in for a factory recall and was very impressed by the service appointment. A complementary ride home and pick up by Lift was part of the service. They changed the batteries in my key fob impressed by the service appointment. A complementary ride home and pick up by Lift was part of the service. They changed the batteries in my key fob and did not charge anything. More

John took care of me. He goes above and beyond to make sure all was going well and even ensured I had a loaner for the duration. He is amazing. sure all was going well and even ensured I had a loaner for the duration. He is amazing. More

Great service overall. Definitely proactive communication can be improved but I am very satisfied still. John Su did a great job and Alex Jameli who picked up my car was very friendly. can be improved but I am very satisfied still. John Su did a great job and Alex Jameli who picked up my car was very friendly. More

David Liss provided exceptional customer service! It’s great dealing with such a considerate person. He scheduled Lyft rides for me monitored them as well. great dealing with such a considerate person. He scheduled Lyft rides for me monitored them as well. More

Received updates via video and a clean car upon completion of work. Thanks for the great service! I was also able to use the wifi and waiting area in comfort while the work was performed completion of work. Thanks for the great service! I was also able to use the wifi and waiting area in comfort while the work was performed More

Kevin was excellent with explaining the work before and after. Quick, efficient and detailed enough. He had a loaner ready to go for me. I would recommend your service dept. Luan was there too. He took after. Quick, efficient and detailed enough. He had a loaner ready to go for me. I would recommend your service dept. Luan was there too. He took time to chat and tell me about the new vehicles as my lease is coming to an end soon. I would highly recommend him as the sakes rep. More

Excellent service, good location, good value, nice atmosphere, great staff, prompt initial service, Quan was great, will come back, Washing the car was good service atmosphere, great staff, prompt initial service, Quan was great, will come back, Washing the car was good service More