Audi Palo Alto

Eficiant All issues taken care of the first time. My vehicle was free if noises and very clean at pick up. I was notified and updated on my vehicle's repair pr All issues taken care of the first time. My vehicle was free if noises and very clean at pick up. I was notified and updated on my vehicle's repair process. More

recall woes Audi has sent me repeated e-mails and cards etc. re. air bag recall for months. I'd call service center and there were no parts. A month ago I calle Audi has sent me repeated e-mails and cards etc. re. air bag recall for months. I'd call service center and there were no parts. A month ago I called and service said they had the part so I scheduled an appointment. I showed up for the appointment only to learn they did not have the part. That being said, when they did get the part in a few days later, Sergio called immediately, did the recall repair in a very timely way, and the service was excellent. More

Friendly and courteous service staff From the moment I pulled up, a service member greeted me and offered water or coffee. The service write up was quick and they took care of my Q5! I go From the moment I pulled up, a service member greeted me and offered water or coffee. The service write up was quick and they took care of my Q5! I got my car back clean and fresh. More

Bought a car Great experience dealing with mila and Audi Palo Alto. We made a deal over the phone and I drive the 400 mikes to complete the deal. The were professi Great experience dealing with mila and Audi Palo Alto. We made a deal over the phone and I drive the 400 mikes to complete the deal. The were professional in keeping to the deal as well. Paperwork was smooth and we closed as quickly as possible. Great car great experience thanks! More

Best Audi service best dealer service! Ahres did and excellent job handling the service needs for my 2016 Audi A7. He was courteous, professional and respectful. The process was smooth an Ahres did and excellent job handling the service needs for my 2016 Audi A7. He was courteous, professional and respectful. The process was smooth and I can’t tell you how much I appreciate the excellent quality service. He was able to help me clearly explain the issues, resolve them and keep the process simple. This level of service goes a long way in future purchases and service needs. Having someone I can trust who is capable and experienced in handling these issues gives me peace of mind when purchasing and Audi. Not all dealers are like this and Ahres by far was the best service advisor I’ve had with any car. It makes a difference when deciding on my next vehicle! He was very efficient and John the other advisor was also there to help make the process smooth like arranging for the rental car even though he didn’t have to (some advisors just sit in there chair and stare into space when they aren’t busy with their own customer). These guys are awesome, thank you again! More

New car lease Tony Olivia found the car and model we were looking for and work with us to secure. The experience with Tont was excellent, he was on time for my appo Tony Olivia found the car and model we were looking for and work with us to secure. The experience with Tont was excellent, he was on time for my appointment, prepared and professional. Tony was through, kind and made the process seamless. He was knowledgeable, with a review of the car and test drive. Great experience. Cheers, More

Quick and helpful Ahres was our service advisor and he made the whole process quick and simple and explained everything in a timely and simple manner. One of my best ex Ahres was our service advisor and he made the whole process quick and simple and explained everything in a timely and simple manner. One of my best experiences at a service department by far. More

Armi is THE BEST!!! Armi is extremely fiendly, professional, knowledgeable and knows how to tailor the right vehicle for your needs and wants! Zero hassle and there to he Armi is extremely fiendly, professional, knowledgeable and knows how to tailor the right vehicle for your needs and wants! Zero hassle and there to help. Grateful for Armi! More

Great experience! Armi is without a doubt the best salesperson I’ve ever dealt with. She helped me get a great price on my trade in and helped me select my NEW 2016 A3 Armi is without a doubt the best salesperson I’ve ever dealt with. She helped me get a great price on my trade in and helped me select my NEW 2016 A3 etron. More

Poor communication and disappointing level of service I came into Audi Palo Alto for a 50k service, they identified a repair (leaky cam shaft) that would "take 6 hours". Instead they held my car for an en I came into Audi Palo Alto for a 50k service, they identified a repair (leaky cam shaft) that would "take 6 hours". Instead they held my car for an entire week. The entire time I struggled to get the status of my car, calling in and trying to reach my service representative who was never there (and was extremely slow to get back to me, if he ever did). On a Thursday afternoon I was told the repair would be complete by the next morning, and when I came in Friday early evening, the repair still was not complete (but no one had bothered to call me). The slow execution and poor communication left me in limbo for the week. After some research I also learned the cost was much higher than a normal market rate. I'm not super high-maintenance or picky, but this was an extremely negative experience and I'll never go back. I had much better luck with Rector Audi of Burlingame (and will go back to them next time, despite being farther away. More