Audi Palo Alto

Very helpful staff and prompt service The staff were helpful and pleasant. They provided a Lyft ride from and to the center. My car was ready in 6 hours the same day. The staff were helpful and pleasant. They provided a Lyft ride from and to the center. My car was ready in 6 hours the same day. More

Service Great service. Alex was punctual & excellence customer service. Also I didn’t have to call & remind them of dropping off car. It came no problems. Great service. Alex was punctual & excellence customer service. Also I didn’t have to call & remind them of dropping off car. It came no problems. More

repair sloppily done and still unfinished My car is still with the service department at Audi Palo Alto for an expensive repair is a motor mount creating a cascade of other problems that was s My car is still with the service department at Audi Palo Alto for an expensive repair is a motor mount creating a cascade of other problems that was supposed to be competed last Friday. When It drove the car afterwards, I discovered the repair had not been properly completed. I took the car back and after some skepticism on the part of the service department, I had them find the lead technician Paul who luckily was around and who agreed. I am still waiting for news of the repair. I also had to push for Audi to refund my credit card until the repair is done. More

Excellent Experience Very smooth buying experience. Friendly, knowledgeable and professional salesperson. They had exactly the car I was looking for at a very competitive Very smooth buying experience. Friendly, knowledgeable and professional salesperson. They had exactly the car I was looking for at a very competitive price. The test drive clinched the deal. No pressure, just a very nice product and good people to deal with. More

Denis was awesome Denis got me in and out of the dealership within 30 minutes! He was efficient and very professional. I would highly recommend using Denis in the futur Denis got me in and out of the dealership within 30 minutes! He was efficient and very professional. I would highly recommend using Denis in the future for Audi purchases. More

Great experience and easy transaction Great experience and easy transaction. Answered all my questions, friendly and helpful sales and dealership staff. Great selection of cars and optio Great experience and easy transaction. Answered all my questions, friendly and helpful sales and dealership staff. Great selection of cars and options. Will definitely do my future business with this dealership. More

Great service Gino and Larry went out of their ways to locate the car my wife wanted. The service we received was exceptional and extremely professional. Can't ask Gino and Larry went out of their ways to locate the car my wife wanted. The service we received was exceptional and extremely professional. Can't ask anything better. More

Great communication My service advisor recommended items for my living in Tahoe. He was pro active on communication and what I could expect and followed through on his co My service advisor recommended items for my living in Tahoe. He was pro active on communication and what I could expect and followed through on his commitments. More

Very efficient The staff were all very helpful. I was planning on just staying there while they worked on my car, however they couldn't guarantee the time it would The staff were all very helpful. I was planning on just staying there while they worked on my car, however they couldn't guarantee the time it would be complete so they offered for me to take a Lyft to my office and provided a link to use on the return. I had left something in my car that I needed and they were quick to retrieve it for me. I had bought a cell phone holder that needed installation on my dash vents and they were very helpful helping me to install it. More

2018 Q3 The sales team at Audi Palo Alto made the purchase straight forward and enjoyable. They also explained how the MMI system worked. Overall a great exp The sales team at Audi Palo Alto made the purchase straight forward and enjoyable. They also explained how the MMI system worked. Overall a great experience More