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Audi Palo Alto
Palo Alto, CA
2,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,832 Reviews of Audi Palo Alto
June 12, 2019
Poor service Signed up for a service for 7:30 AM, ended up waiting for over an hour once I arrived for someone to take my car in. Once I was at the desk, was told Signed up for a service for 7:30 AM, ended up waiting for over an hour once I arrived for someone to take my car in. Once I was at the desk, was told that my Audi Care plan “expired”. I.e. there is a expiration mileage (in the verbiage of T&Cs, so read carefully, if you get talked into buying this) - 57k miles. My car showed 58k, so I was told that half of the $1,000 I paid for the Audi Care package was basically no good. To be fair, I was able to get one of the services it covered, but this next one (and the more pricey one) would not be covered - expired! Essentially half the money I paid for the Audi Care - “expired”. Figure that. I know I could have read the T&Cs better (but then again - purchase the package about 2 years ago, who’d remember the T&Cs?), but this really feels like I got scammed. Asked the manager to top off the oil (as low oil light came on), which he said they did. Two minutes into my drive home the light came right back on. AND the “low tire pressure light” came on (tires were totally fine before my unfortunate visit to this dealer). Terrible experience all around. Will never go back. More
by Alexander
Verified CustomerEmployees Worked With
John Su
June 11, 2019
Excellent experience!! Audi of Palo Alto provided me with an excellent new car leasing & delivery experience. Everyone was very knowledgable & professional. And now, I'm dri Audi of Palo Alto provided me with an excellent new car leasing & delivery experience. Everyone was very knowledgable & professional. And now, I'm driving a great car. More
by zzd112
Employees Worked With
Michael Low, Gino Maynetto, Peter Chantharath
June 11, 2019
Larry was great Interaction with Larry was very smooth. He did a quick research of the type of car I was looking for. Also the Lyft arrangement was quick to go home Interaction with Larry was very smooth. He did a quick research of the type of car I was looking for. Also the Lyft arrangement was quick to go home. More
by TAKUJIHOSOI
Employees Worked With
Christina Ramos, Larry Ofori, Gino Maynetto
June 11, 2019
Great experience at Audi in Palo Alto Luan and tony were great to work with! Night and day experience from the San Jose Audi dealership. Would definitely recommend going to them instead. Luan and tony were great to work with! Night and day experience from the San Jose Audi dealership. Would definitely recommend going to them instead. More
by Mary
Employees Worked With
Luan Nguyen , Tony Oliva
June 11, 2019
Brand new brakes I am satisfied with the change of breaks in my car. My feedback is: it took three days to get the work done, which it is fine for me, however, I shoul I am satisfied with the change of breaks in my car. My feedback is: it took three days to get the work done, which it is fine for me, however, I should have received a notification about it the second day so I don't make plans. Second, my car was delivered to me dirty, it wasn't washed. More
by Juan
Employees Worked With
Matthew Rost, Ahres Yasin
June 10, 2019
Lease new Audi A4 & 75 k services Luan was amazing sale person providing w a quality services for us to take a lease on the day. Johns su was be to accommodate what I need to work o Luan was amazing sale person providing w a quality services for us to take a lease on the day. Johns su was be to accommodate what I need to work on my old q5. More
by PAIGEBYPHAM
Employees Worked With
Richard Yoneji , Luan Nguyen , Gino Maynetto, John Su
June 10, 2019
Efficient and professional Always a pleasure. When I arrive they are very friendly. Seldom have I had to wait. Confident they are doing what is needed efficiently and correctl Always a pleasure. When I arrive they are very friendly. Seldom have I had to wait. Confident they are doing what is needed efficiently and correctly More
by teresabrewer
Employees Worked With
Ahres Yasin
June 10, 2019
Excellent service Ahres was extremely helpful and friendly. The service experience was so pleasant and easy. The Process to take a loaner car was simple and the car was Ahres was extremely helpful and friendly. The service experience was so pleasant and easy. The Process to take a loaner car was simple and the car was great. Even though this dealership is not the closest to my home I will return in the future because of the experience I’ve had there. More
by kwill
Employees Worked With
Ahres Yasin
June 10, 2019
Excellent Service Ahres was extremely friendly and helpful to work with! He was very flexible on the days and times I wanted to come in for my service. The only thing I Ahres was extremely friendly and helpful to work with! He was very flexible on the days and times I wanted to come in for my service. The only thing I'd like to state is it'd be nice to be updated on a daily basis or process basis on what is going on with my car during service. Other than that, Ahres was amazing to work with, and he's very knowledgable. More
by tiffanyngo
Employees Worked With
Ahres Yasin
June 09, 2019
Best experience I've ever had at a dealership Luan made my purchase simple and clean. I could honestly say while I was shopping around Audi Palo Alto gave me the best experience. I never once felt Luan made my purchase simple and clean. I could honestly say while I was shopping around Audi Palo Alto gave me the best experience. I never once felt pressured and everyone was very attentive. Would highly recommend to anyone looking to buy an Audi. More
by paulrcelis
Employees Worked With
Luan Nguyen , Christina Ramos
