Audi Palo Alto

Disappointed customer My recent experience wasn't good at this dealership. I, among others, had the first appt. We all had to wait because the employees were late. In total My recent experience wasn't good at this dealership. I, among others, had the first appt. We all had to wait because the employees were late. In total I had to wait almost 30 minutes to talk to someone. I was there for a recall and specifically asked for a loaner car as I needed to travel for work that day. I was told all loaners were out. Instead, they expedited my service, but I had to wait an additional 50 minutes for that. I was disappointed in the customer service I received here. Audi is a premium brand and I expect more. More

Top notch service As always, they go above and beyond to be accommodating, even when the service ticket is low or free. They're friendly and great at reminders and co As always, they go above and beyond to be accommodating, even when the service ticket is low or free. They're friendly and great at reminders and communication. More

Excellent AUDI goes above and beyond I highly recommend the PALO ALTO’ store for a new car and used car? And fantastic service with a smile AUDI goes above and beyond I highly recommend the PALO ALTO’ store for a new car and used car? And fantastic service with a smile More

New car review after 2 days. Audi SQ5 new car comes with slight problem on alignment. When steering wheel is in center, car goes toward left. Need dealer's help to fix it. I fo Audi SQ5 new car comes with slight problem on alignment. When steering wheel is in center, car goes toward left. Need dealer's help to fix it. I found this problem in the second day after delivery. More

JUST DON'T!!!! I brought my A8 in for an A/C recharge. They have a poor telephone service there. So getting my car in for this service took weeks. My car was there f I brought my A8 in for an A/C recharge. They have a poor telephone service there. So getting my car in for this service took weeks. My car was there for 4 months!!! If it wasn't for the loaner car.... I was called after 3 months and told they could not get the part they suspected was the reason the air wasn't getting cold. So I ordered it and delivered it the next day. Was called and told that the part was the wrong part. They had given me the wrong part number. So I found the "correct" part, sent them the photo of the part for confirmation, which they did. So I ordered, had it shipped directly to them. Got a call that this part was also not the part they needed. I asked the dealer if he had the next part number, I was given. Amazingly, he did and was willing to trade for the old part in return if I pay for postage. Which I did... The dealer mailed out the third part to the dealership. It was installed and I was called to pick up my car. After 4 months. I was charged the same as the amount I was quoted. Which would have been okay if I hadn't bought and had shipped (in some cases, overnight) the parts for my car. With a few extra parts I paid for plus shipping. And the dealer that was willing to exchange parts, never received the part the dealership told me they were shipping back. Plus my car was not ready at all when I was told it was. The battery had died and they did not wash it, they couldn't even find it! There was zero gas in the car, as they told me to drive it around for a while to charge the battery. I couldn't even make it the couple of blocks it was too my house. And the car which had fine nappa leather interior in ecru/light cream, was covered in grease and dirt. There was a hole in the floor board. Full hand prints on the dash. There was a misc spring holding something in the engine compartment. And the engine cover was cracked from one side to the other! I was absolutely crushed by the lack of professionalism and the lack of quality work done. The A/C is exactly the same as the day I dropped the car off. Wow! And I didn't get the parts they told me to order that were wrong, returned to me! This is a dealership I would recommend anyone and everyone to stay away from! DO NOT WASTE YOUR MONEY TO HAVE THEY RUIN YOUR CAR!!!! More

Friendly and Knowledgeable Overall transaction was very smooth. When it came time for the vehicle review just prior to our departure Luan was the best. I have purchased dozens Overall transaction was very smooth. When it came time for the vehicle review just prior to our departure Luan was the best. I have purchased dozens of vehicles in the past and no body has come close to his knowledge of a vehicles features and systems. More

I highly recommend Audi Palo Alto I was pleasantly surprised how good everyone is. I would highly recommend Redek and finance manager Lean. They’re the very best, they were very helpfu I was pleasantly surprised how good everyone is. I would highly recommend Redek and finance manager Lean. They’re the very best, they were very helpful in answering all my questions, very professional. There responses are very quick and I appreciate the experience I had on buying my first car at dealership. Thank you! More

Ahres is awesome! Audi is expensive! Ahres is awesome! Audi is expensive and Palo Alto Audi is no exception to the rule. With that, Audi’s are great cars and Ahres was amazing! Ahres is awesome! Audi is expensive and Palo Alto Audi is no exception to the rule. With that, Audi’s are great cars and Ahres was amazing! More

Service Warranty My wife's Q5 had excess oil consumption. After multiple tests, Palo Alto Audi replaced the pistons in May 2018. In April 2019 the piston comes through My wife's Q5 had excess oil consumption. After multiple tests, Palo Alto Audi replaced the pistons in May 2018. In April 2019 the piston comes through the side of the engine block (less than 12 months and less than 12,000 miles). Palo Alto Audi tells me yesterday it will pay for 60% of the cost to replace the engine. Palo Alto Audi does not honor their own written warranties. Please consider our experience before ever doing any business with Palo Alto Aud. More