Audi Palo Alto

The service is great and very professional! The people who provide services are very nice, responsive, and friendly. They response to requests timely and explained the detail explicitly. I would The people who provide services are very nice, responsive, and friendly. They response to requests timely and explained the detail explicitly. I would recommend their service to others. More

Great service Audi Palo Alto does everything right. Car is spiffy clean and runs great afterwards. Friendly and respectful treatment. Comfortable waiting room nice Audi Palo Alto does everything right. Car is spiffy clean and runs great afterwards. Friendly and respectful treatment. Comfortable waiting room nice and clean. Wow More

Worst service I have had with any dealership I've had. I have been driving for 60 plus years and this was by far the worst customer service experiences of my life! I brought my new Audi A7 in for a windsh I have been driving for 60 plus years and this was by far the worst customer service experiences of my life! I brought my new Audi A7 in for a windshield replacement on July 1st, and did not get my car back until July 11th. When I dropped off the car early Am, My service agent Brenden said it might require an additional day, and he would call me that day to confirm. The call never happened until 11 days later. I called numerous times and left messages, requesting update but nothing happened. I eventually called the sales agent (Drew A. ) who was very apologetic, and said he would look into it. He also went out of his way to deliver my car that day. Perhaps my next service experience will be better, but I will also consider alternative Audi dealerships. Ken More

Q5 Service Excellent! The check in went smoothly and the service was completed promptly the same day as promised. The recall notice on the car was explained and Excellent! The check in went smoothly and the service was completed promptly the same day as promised. The recall notice on the car was explained and handled thoroughly. More

Straight forward pricing and quick service It was a pleasure working with Radek Kubiak. He gave me great deal beating all other dealers. Reserved the car for me before i got there and helped be It was a pleasure working with Radek Kubiak. He gave me great deal beating all other dealers. Reserved the car for me before i got there and helped best a competing quote. Over all it was a gr8 experience with Radek and audi of Palo Alto. More

Purchase of new vehicle We’re very satisfied with our purchased transaction. This is probably the easiest and fastest car purchase we had. Mila and Tony are the best. We’re very satisfied with our purchased transaction. This is probably the easiest and fastest car purchase we had. Mila and Tony are the best. More

Helpful staff, friendly service We are very happy with our recent visit to Audi Palo Alto. As with our previous visits, the service was very friendly and attentive. In particular, Ro We are very happy with our recent visit to Audi Palo Alto. As with our previous visits, the service was very friendly and attentive. In particular, Roger went above and beyond to make sure our visit was a pleasant one, including making sure that we could pick up the car after hours on the same day (we had a similarly great experience with Matthew Roat on our last visit). Thanks guys! More

Emissions Monitors For whatever reason, the emissions monitors in Q5 were in a status not ready and failing. I’m not sure how these got ‘disconnected’ but John worked t For whatever reason, the emissions monitors in Q5 were in a status not ready and failing. I’m not sure how these got ‘disconnected’ but John worked to get them ready. Apparently, there is no machine / computer that can reset these, a tech had to take the car through a drive cycle. More