Audi Palo Alto

Car servicing All went as planned with excellent communication through the process. Audi Palo Alto staff was very responsive and I will plan on returning to service All went as planned with excellent communication through the process. Audi Palo Alto staff was very responsive and I will plan on returning to service my Audi More

Love Audi of Palo Alto I looked at a lot of cars and decided on the new Audi Q3. Unfortunately, the car is hard to get in any color other than white on black until towards t I looked at a lot of cars and decided on the new Audi Q3. Unfortunately, the car is hard to get in any color other than white on black until towards the end of the year. With the end of my lease on my Mercedes coming soon, I don't have the time to wait. My salesperson, Drew, was patient and willing to help find what I wanted nationwide, to no avail. When a new one came in that matched most of my check list, he put a sold sign on it and gave me a call. I immediately went in and took it for a drive. I didn't like the orange accents, so passed on the car. While coming back from THAT test drive I asked him what the difference was between the Q3 and Q5. He responded with 6" longer, and 2" wider. What?? I decided to take one out and I was sold. But again, I didn't want the white, grey, or black that 75% of the cars on the road happen to be. So he took me to one of their off-site lots and we walked through. I wanted red on grey or blue on grey. The sun hit my car just right and I told him if he could make me a good deal, I would take it. Shortly thereafter I drove away with my new 2019 Metallic Navarra Blue with Rock Gray leather seat Q5. More

a long wait John was polite, attentive and helpful but I took my car in expecting to get it back in a day or two and had to leave it there for 2 weeks. Next time, John was polite, attentive and helpful but I took my car in expecting to get it back in a day or two and had to leave it there for 2 weeks. Next time, I'd like to know in advance that the recall part (which never came in so I have to bring my car back again) we were waiting for had not arrived. I would have waited until it had if I'd known that as none of my car problems were acute. I also left some things in the car that I needed during the time it was with you, so had I known that I'd have to leave it at the dealership for so long, I would have cleaned out my stuff. I appreciated that I was not charged for the replacement sun roof, etc., and I was very grateful for the courtesy car but I hope staff can give clients a heads up when there's a possibility that our car will take this long to be serviced. Thanks so much.--helen pyne More

Excellent service Found everyone to be very helpful and determined to ensure everything was taken care of. In addition to the excellent service, they provide a great ar Found everyone to be very helpful and determined to ensure everything was taken care of. In addition to the excellent service, they provide a great area to work, should you choose to wait for your car. More

Good but slow Work was done well, but received no updates for four days, I had to call eventually to find out what was going on. I declined battery change because o Work was done well, but received no updates for four days, I had to call eventually to find out what was going on. I declined battery change because of price: $1000 More

Easy buying process Howard was great to work with, made the whole buying experience a positive one. Finance process was fairly easy, although felt a little rushed in p Howard was great to work with, made the whole buying experience a positive one. Finance process was fairly easy, although felt a little rushed in presenting the data. More

Great service and customer attention Came in for a recall and brake inspection due to some squealing in my brakes. Magically, the squeaking disappeared and the recall was done in a very s Came in for a recall and brake inspection due to some squealing in my brakes. Magically, the squeaking disappeared and the recall was done in a very short time. More