Audi Palo Alto

Check engine light for my 2010 Audi A5 Drop off at the service center was smooth. I however didn't get a callback with a status update for almost 24 hrs. I however did get a callback once I Drop off at the service center was smooth. I however didn't get a callback with a status update for almost 24 hrs. I however did get a callback once I left a voicemail. Description of the issue and recommended action was good. They said the thermostat needed to be replaced but I didn't see the specific item in the estimate. I saw water pump as one of the items in the estimate, maybe that means the thermostat and water pump need to be replaced together. I ended up taking my car to a non Audi service center as the labor charges were too high for what I was willing to pay. More

Overall it was satisfying and Omar was of great help Everything went very smooth and the sales representative Omar was very helpful, I would definitely recommend this dealership and will be open to buy m Everything went very smooth and the sales representative Omar was very helpful, I would definitely recommend this dealership and will be open to buy my next car for the same place. More

Not responsive One line summary: poor estimation of time, and no communication with customers. Whole story: I brought in my car for a regular service and two reca One line summary: poor estimation of time, and no communication with customers. Whole story: I brought in my car for a regular service and two recalls around 10:30 Friday morning. The technician estimated that the car should be ready in 5 hours. I started to called them starting 5pm but the front desk could not even direct my calls to the technician. All she could do was to leave “urgent messages” to the technician, which he never responded. I had to continue calling them all Saturday morning asking when I could have my car back. Still, no responses from the technician ever. Eventually I decided to drive there and check out. Turned out there was only one other technician there, and he could not “work on someone else’s half-finished task.” I did expect my technician to at least give me a call explaining the delay on Monday, but all I got was a text message that my car was ready in the afternoon - no explanations. He simple ignored all my calls and messages! More

bought a new Q5 Audi Hi Had a very good salesperson very helpful he took lots of time convincing us to purchase our new audi Thankyou Omar for all your patience explainin Hi Had a very good salesperson very helpful he took lots of time convincing us to purchase our new audi Thankyou Omar for all your patience explaining everything with our vehicle , Hope you have lots of sucess in the future. More

Great Experience Everyone was very friendly and punctual. Both David and Tony were very nice and informative, and made the experience very pleasant. Would definitely c Everyone was very friendly and punctual. Both David and Tony were very nice and informative, and made the experience very pleasant. Would definitely come again. More

I believe the Techs lack training I had taken the car in for a code specific to one sensor. The service writer Brendan was very helpful and got me set up with a vehicle right away with I had taken the car in for a code specific to one sensor. The service writer Brendan was very helpful and got me set up with a vehicle right away with little downtime. I got my car back with a new part and repair reason for a different issue. The code returned on the way home from the dealer. Again Brendan was helpful and I was out of there fairly quickly. After some time I was notified that my warranty was voided because of an air filter installed on the vehicle 120k miles ago. Speculation from the tech with nothing to support the findings like a lab scope referencing a good sensor vs my bad sensor but blamed the filter for theoretically "making this go bad which made that go bad which caused this to go bad" etc. until every issue was cause by that filter. The solution was to replace yet another sensor except the one with the code at my expense. I've been a diesel mechanic for about 20 years and I really believe there is a lack of tech knowledge on the floor. Even with the service writer being helpful and I really believe he was arguing on my behalf with Audi Warranty. Since then I've replaced the originally failed sensor with no reoccurring faults. I cannot recommend repairs done here. More

Excellent all around Thank you, Brendan for taking good care of us from A-Z, esp. when it was found that this time this was not just a service ... Thank you, Brendan for taking good care of us from A-Z, esp. when it was found that this time this was not just a service ... More

Great experience at Audi Palo Alto Drew Michaels was extremely helpful and was the reason we purchased our new Audi - he also gave us the best test drive we’ve ever had. Drew Michaels was extremely helpful and was the reason we purchased our new Audi - he also gave us the best test drive we’ve ever had. More

Great experience It was a fast honest experience. I was able to complete the transaction over the phone out of state. The delivery of the vehicle was a simple process It was a fast honest experience. I was able to complete the transaction over the phone out of state. The delivery of the vehicle was a simple process. More

Great service, with a smile - compliments of Roger Gray! Friendly and efficient service. Really appreciated your help as I did not have an appointment. Had to wait a long time but, under the circumstances, I Friendly and efficient service. Really appreciated your help as I did not have an appointment. Had to wait a long time but, under the circumstances, I cannot complain. The car wash was disappointing - not a good job worthy of Audi. More