Audi Palo Alto

Wonderful service Thank you! It was the best car and best car burning experience I and my family ever had. We will surely be back for future lease and purchase. Thank you! It was the best car and best car burning experience I and my family ever had. We will surely be back for future lease and purchase. More

Nice dealership The entire purchase was fine - the sales was friendly and easy to talk to, the finance guy was courteous and didn’t hard sell. However, the sales was The entire purchase was fine - the sales was friendly and easy to talk to, the finance guy was courteous and didn’t hard sell. However, the sales was not very knowledgeable at items such as Audi Connect, nor was he able to point me to the righty person to resolve the issue. The highlight of this dealership is definitely the receptionist, who was professional, friendly, and knows exactly who to call to resolve the customer’s issues. (She was the one who resolved my Audi Connect problem by calling the right guy!) More

They may not return your phone calls I left voicemails twice about when my car is ready for 10k miles service maintenance, no one called me back, and after 5 hours, I stopped by, waited f I left voicemails twice about when my car is ready for 10k miles service maintenance, no one called me back, and after 5 hours, I stopped by, waited for 45 minutes, before getting my car back. More

Purchase Experience at Audi Palo Alto This was my first Audi purchase. This dealership is highly professional, with knowledgable product experts and none of the usual high pressure sales This was my first Audi purchase. This dealership is highly professional, with knowledgable product experts and none of the usual high pressure sales stuff that is common at a lot of dealers. This transaction (including trading in my previous car) was handled very smoothly with absolutely no surprises. The car I purchased was certified before I completed the transaction and was spotless when delivered. I highly recommend this dealership. More

No one picks up their phone Nice people but terrible operational processes. Worst phone IVR ever. Don’t keep telling me in CA that you are the best dealer in PA. No one picks the Nice people but terrible operational processes. Worst phone IVR ever. Don’t keep telling me in CA that you are the best dealer in PA. No one picks their phone and messages don’t get any responses for days. New tires and rim reconditioning took over a week. Very hard to schedule a service and no loaner available. Slimy finance department sold me a package I don’t need. More

An enjoyable experience! Really! This is how buying a car should work! The dealership advertises on its website a “sale” price on a new S4 and then invites potential customers to requ This is how buying a car should work! The dealership advertises on its website a “sale” price on a new S4 and then invites potential customers to request the “latest price,” and — get this — when I requested that, I got a price quote from Internet Sales Manager Radi Tamimi that was significantly lower. And Radi offered an even lower price if I were close to making a deal. A few days later, I traveled to Palo Alto, admitted that I was pondering whether to buy a new S4 or buy out my leased Q5. Again, Audi Palo Alto’s Radi offered an even lower price and we shook hands. No scheming. No bait and switch. No mysterious visits to the sales manager. It’s nice to be treated as an adult, with courtesy and respect. More

Excellent, easy transaction I worked with the team at Audi Palo Alto to do a new lease on an A4, as my old lease had run out. They were very easy to deal with, actually negotiati I worked with the team at Audi Palo Alto to do a new lease on an A4, as my old lease had run out. They were very easy to deal with, actually negotiating over the phone and email and coming to a deal in a couple of days. They did some of the paperwork over email before I arrived to make the process go quickly. Thanks you Audi Palo Alto for the painless process! More

Courteous? I found the the staff to be very friendly, polite and Courteous. They were able to take care of my of recalls and servicing at the same time. I found the the staff to be very friendly, polite and Courteous. They were able to take care of my of recalls and servicing at the same time. More

No rental cars available, encouraged to submit perfect revie (1) two service trips recently. Loaner/rental car not available on either visit (2) the dealer pushes (subtly) for a 10/10 review, which makes me w (1) two service trips recently. Loaner/rental car not available on either visit (2) the dealer pushes (subtly) for a 10/10 review, which makes me want to give a 9/10 or 8/10 because that’s a bad tactic More

Repair and replacement A bit of confusion regarding the service of my vehicle. It was taken care of within 24 hours by Beenden Barth, and kept me informed of the progress. A bit of confusion regarding the service of my vehicle. It was taken care of within 24 hours by Beenden Barth, and kept me informed of the progress. More