Audi Palo Alto

See comments below My only problem with the service dealt with the loaner car. I called two days before the service to confirm that I needed a loaner and Was told that i My only problem with the service dealt with the loaner car. I called two days before the service to confirm that I needed a loaner and Was told that it was confirmed. I had a 7:30 appointment. I arrived at 7:30 and was the second car and John Su greeted me at 7:45. After explaining what service would be done and the estimate I asked for the loaner car. John said that there were no loaner cars available and I would need to reschedule my appointment for another day. This was upsetting to me because I had confirmed the need for a car, I had a 7:30 appointment when there should have been plenty of cars available and I had planned meetings that day requiring use of a car. I expressed my disappointment and he said the only option was to reschedule. I said that this was not acceptable. He then spoke to someone and then told me a loaner car was available. Fortunately the issue of the loaner car was resolved but it shouldn’t have been an issue. Otherwise, John was very helpful and professional and communicated very well with me during the service process. John is an asset to the dealership. More

Friendly Service Brendan in the service department provides excellent service. I will ask for him next time time I need to come in again. He answered all my question Brendan in the service department provides excellent service. I will ask for him next time time I need to come in again. He answered all my questions and provided me great advice. More

Great service from John Su and the Audi team John was great about communicating and following up. I received a video link to my car's inspection. Lyft rides to and from the dealership were a real John was great about communicating and following up. I received a video link to my car's inspection. Lyft rides to and from the dealership were a real plus. More

Really terribly run - nice employees Always something that happens. Delays for drop off. Delays for pickup. No loaner cars, despite a 3 week reservation which you pick specifically to hav Always something that happens. Delays for drop off. Delays for pickup. No loaner cars, despite a 3 week reservation which you pick specifically to have a loaner car available, to find out when you drop off your car there are NO loaners. They offer one ride with Lyft from dealership then good luck using ride share apps for multiple days while your car repair takes 2.5 days instead of < 1 day! Cost me $75 extra to get to work and home 5 times before car was ready.. this is just the last service. Each and every “service” is uniquely disappointing. Bad enough to not buy another Audi simply because of this dealer Audi Palo Alto. Staff are nice and friendly, but hirer some more people!!! The service seeks usually 2 out of 6 desks occupied. They cannot keep up with the service volume. Help them out corporate and pony up the less than one R8 to cover 3 salaries. More

John Su is the man I really appreciate John’s level of service, he’s professional, transparent, and super helpful. Will definitely be coming back to Audi Palo Alto in th I really appreciate John’s level of service, he’s professional, transparent, and super helpful. Will definitely be coming back to Audi Palo Alto in the future. More

Outstanding Matt did a fantastic job taking care of me and getting me service quickly and cleanly. Showed hustle and poise on a very busy day. Matt did a fantastic job taking care of me and getting me service quickly and cleanly. Showed hustle and poise on a very busy day. More

John So was great! We were very happy with John overall. If it wasn’t for John, we would have gone to another Audi for any future servicesz. John was courteous and profe We were very happy with John overall. If it wasn’t for John, we would have gone to another Audi for any future servicesz. John was courteous and professional. He made things easy and gave us updates as needed. Overall experience was so easy and pleasant. Thanks John! Our previous experience with Brendan Barth in was the worst ever. Our car was in the dealer for about 1.5 months without a loaner and with very little communications. Thanks John for making it worth it to stay with Audi Palo Alto. More

A staff forgot to order the part , which made me pay an unnecessary, extra visit. The third time I visited there, the repair process was fast and smooth, which is the only reason I st , which made me pay an unnecessary, extra visit. The third time I visited there, the repair process was fast and smooth, which is the only reason I still give a 3 star. The labor rate was a lot higher than other places. Well, if they could do it quick and right at the first time, I might be satisfied. However, paying 3 visits and 125 for a 30 minute repair? Not so much. In addition, I don’t like that the staff said that he’s gonna buy me breakfast for the wait, asked me not to have breakfast beforehand, but actually didn’t remember to do so on the day. More

You guys are the best! Awesome service. Everyone is friendly and helpful! Always a pleasure to hang out in the showroom and see all the new models! Can’t wait to buy my n Awesome service. Everyone is friendly and helpful! Always a pleasure to hang out in the showroom and see all the new models! Can’t wait to buy my next Audi! More

Roger was great This was my first service visit after buying my A4 from Audi of Palo Alto last November. I was very impressed with the service and Roger my service ad This was my first service visit after buying my A4 from Audi of Palo Alto last November. I was very impressed with the service and Roger my service advisor was great in terms of explaining everything well and following up. More