Audi Nashua

Worst car buying experience ever! BUYER BEWARE! A few weeks ago, I called Audi Nashua & spoke w/Jessica asking for details about a 2017 Audi Q7 Premium (Vin: WA1AAAF75HD007455). I ask BUYER BEWARE! A few weeks ago, I called Audi Nashua & spoke w/Jessica asking for details about a 2017 Audi Q7 Premium (Vin: WA1AAAF75HD007455). I asked if she could send me some photos & tell me about the condition of the vehicle. She said she would send me photos through e-mail but I never heard anything. The following day, I decided to go into Audi Nashua. I introduced myself to Jessica & she apologized for not getting back to me. Tyler Jones helped me test drive the vehicle. After learning that this vehicle didn't have many options. Tyler told me about a 2017 Q7 Prestige (Vin:WA1VABF71HD017925) that Audi just purchased in Auction. He printed out & gave me a copy of the factory sticker & we went over the options. He told me he wasn't sure when the vehicle would be available but he would be in touch with me so I could come back and see it. On April 9th, I called and spoke with Kathy. I explained that I have yet to receive a phone call or an e-mail regarding the Q7 Prestige & noticed the price dropped online. I explained that I was hoping to see some photos as well as get a rough estimate for my trade in. She told me to give her a few hours and she would e-mail me photos & a list of questions for me to answer. I waited 3 days & no one ever e-mailed or called me. On April 11th, my husband called Audi on his way home from work to find out why no one was following up with me. My husband was sent to voicemail 2 times and placed on hold for 40minutes. He decided to go straight to Audi Nashua (still holding on the phone) to get the answers he was looking for. My husband spoke w/Coby Pooler about our concerns. Coby apologized for the lack of communication & re-assured my husband that he was going to find out what was going on. He called my husband back & explained that the Q7 Prestige was in the body shop having a large dent repaired. Coby explained that he would put a "sold" ticket on the rear view mirror, hold the vehicle & let us be the first to see it. The following day Coby called my husband and said the vehicle was in & it needed to be detailed. The same day, I called & spoke w/ Jessica & she sent me photos of the vehicle through text message. We also set up an appointment to bring my entire family of 5 to see the Q7 Prestige and test drive it on April 14th. My husband had to take time off of work as well. The morning of the 14th Tyler called my cell phone and my husband answered. Tyler told my husband that the Q7 Prestige SOLD. That's right. The vehicle I waited 2 weeks to see & test drive was sold even though the General Sales Manager Coby held the vehicle for me & placed a yellow and red "sold" tag on the rear view mirror marked "hold." Tyler had no compassion at all and sounded like he took extreme pleasure in being the bearer of bad news. My husband asked Tyler to have a manager call him because he was very upset. Coby wasn't available so Assistant sales manager Travis Philbrook called my husband. Travis explained that he doesn't understand how something like this could have happened. Travis said he would look into the matter & make it right. Travis also suggested that we come in because he had a few compatible vehicles. We set up an appointment for 12pm and salesman Mike show us 3 Q7 vehicles. One was a 4 cylinder. Not compatible seeing as though I was interested in a 6 cylinder. The second vehicle was almost 10k more money. The third vehicle was so dirty & had major surface scratches all over the interior as well as more miles. All 3 of these vehicles also were not a Prestige. I asked Travis if he found out why they sold the vehicle I had an appointment for. I also showed him the photos Jessica texted me of the Q7 Prestige with the red & yellow "sold" tag prior to our appointment. Travis told us he didn't know why the vehicle was sold & that there was nothing he can do for us if we don't like the other vehicles. Mike showed us. My entire family left feeling defeated. My seven year old cried the entire way home. This was a disaster and one of the worst car buying experiences we have ever gone through. More

Buyer beware Attention ! If you go into Audi of Nashua and a salesman comes up to you and says hi I’m Tyler do yourself a favor and ask for someone else. He is ver Attention ! If you go into Audi of Nashua and a salesman comes up to you and says hi I’m Tyler do yourself a favor and ask for someone else. He is very unprofessional and doesn’t follow up on his duties as a salesman. His incompetence cost me the Q7 for lack of communication. Not to mention how happy he sounded when he called me and told me my vehicle of interest got sold under my nose even though it was on hold and I had a morning appointment. Way more to my experience at Audi of Nashua but you get the picture. Worst treatment ever buyers beware. More

Great experience This is our third Audi purchase, our first at this dealership, and by far our easiest, most positive experience! Damian was relaxed, knowledgeable and This is our third Audi purchase, our first at this dealership, and by far our easiest, most positive experience! Damian was relaxed, knowledgeable and very fair. We are so pleased we made the drive from Vermont and it was a smooth, effortless purchase from the first phone call to the last handshake .. More

New Q7 and can't be happier Patrick was awesome as usual. I noticed a car while dropping off mine for service and with in three days i was in the new one. Very easy and seamless Patrick was awesome as usual. I noticed a car while dropping off mine for service and with in three days i was in the new one. Very easy and seamless process. Patrick was there to walk me through everything and assisted with set up of the packages I purchased with the car. Thank you again for all your help. More

Excellent Place To Purchase A Vehicle Patrick was extremely helpful with finding me the right car that I was looking for, as well as working with me to go through the buy back process that Patrick was extremely helpful with finding me the right car that I was looking for, as well as working with me to go through the buy back process that I was going through. It was a long, and somewhat painful process for all involved, but he stayed on it the whole way. More

Audi Brand and Sales Always an outstanding experience with the folks at Audi. Tyler Jones exceeds expectations every time. He knows his customers and how to service them Always an outstanding experience with the folks at Audi. Tyler Jones exceeds expectations every time. He knows his customers and how to service them! Understanding his customer and the inventory they'd be interested in as well as when the appropriate time to switch cars is really important to me as it ensures there is no wasted time. Having worked with other dealerships in the past, he ensures you can fly through the buying process and not waste time. This was super important since my kids are typically involved in the purchase/pickup. Overall, just an outstanding dealership and overall buying/leasing experience. More

Excellent experience from start to finish! Negotiation process was straight forward from start to finish, and everyone of the dealer staff involved was very helpful and accommodating in order t Negotiation process was straight forward from start to finish, and everyone of the dealer staff involved was very helpful and accommodating in order to get deal completed, particularly Tyler Jones who I completed my first purchase with in 2016. More

A very satisfying experience My daughter and I test drove BMW’s 3 and 4 series cars and the Audi A5. Audi quickly became the clear choice for us. I easily remembered Patrick Holla My daughter and I test drove BMW’s 3 and 4 series cars and the Audi A5. Audi quickly became the clear choice for us. I easily remembered Patrick Holland at Audi of Nashua from five years previous when our friend and neighbor bought his new car. Patrick is enthusiastic and generous with test cars and his time. He also has expert knowledge of the technology in the new cars and easily made adjustments to match our preferences Patrick found just the right car for us within the Audi dealer network and my daughter is very happy. More

Amazing experience ! Patrick Holland was helpful, patient, communicative and extremely knowledgeable about the product and availability. He responded timely to our questi Patrick Holland was helpful, patient, communicative and extremely knowledgeable about the product and availability. He responded timely to our questions every time. He has won us over as a future customer and we will be sure to recommend him to all our friends and family. More

Great experience with Kyle and Veeral This was our second purchase in less than a year from Audi Nashua. Kyle and Veeral provided an overall seamless process and great experience in buying This was our second purchase in less than a year from Audi Nashua. Kyle and Veeral provided an overall seamless process and great experience in buying the pre-owned A6. More