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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews

205 Reviews of Audi Marin - Service Center

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September 22, 2023

Great fast service with expert advice and high quality work. Never diasppoints. Gene was a pleasure to work with. More

by hussein.nili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Marin responded

We're thrilled to hear that you experienced great fast service with expert advice and high-quality work. Gene appreciates your kind words, and we're pleased to have him on our team.

September 22, 2023

Gene, my service advisor is always so courteous and friendly. And I love it that my car comes back sparkly clean More

by LIZ32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Marin responded

We're delighted to hear that Gene, your service advisor, consistently provides courteous and friendly service. And we're glad you enjoy the sparkly clean return of your car.

September 21, 2023

This was my first time at your service dept - Gene Frank was great to work with. Thank you! More

by monicaduflock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We're pleased to hear that your first-time service experience with Gene Frank was great. Thank you for choosing Audi Marin. If you ever have more feedback or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 21, 2023

Great service. .. Transparent evaluation and clear explanation of problems with the car and excellent communication. More

by EATON45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Marin responded

We're pleased to hear that you had a great service experience with transparent evaluation and clear communication about your car's issues. Providing excellent service is our priority.

September 21, 2023

Of all the three Audi dealers I’ve dealt with, Audi Marin has been the best. More

by WINEZEN78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for considering Audi Marin as the best among the three Audi dealers you've dealt with. Your satisfaction is our greatest reward.

September 21, 2023

My service representative was pleasant and made every effort to have my car serviced in a timely manner. More

by JBRENNAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Marin responded

Thank you for acknowledging the efforts of your service representative in ensuring your car was serviced in a timely manner. Your satisfaction is our goal.

September 20, 2023

Very professional and courteous service. Car was ready when promised and I had a Lyft ride which was convenient. More

by Sfpopal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Providing professional and courteous service is our goal, and we're glad your car was ready as promised, coupled with the convenience of a Lyft ride.

September 20, 2023

Amy was absolutely incredible with keeping me updated and going above and beyond to organize the body shop to do my repairs. I have never had such amazing service from a car dealership. I will be recommend More

by erinkmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for acknowledging Amy's incredible service and going above and beyond to organize body shop repairs. We're thrilled to have exceeded your expectations, and we appreciate your recommendation.

September 20, 2023

Friendly staff, informative, able to communicate and follow up on service that needs to be done in order to protect you and your vehicle. More

by MARTYNASSIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We appreciate your recognition of our friendly and informative staff. Communication and follow-up are key, and we're pleased to have met your expectations.

September 20, 2023

Been working with them for years. Thoroughly enjoy their service. Worth the drive from my home More

by URBANWINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

We're honored to have been your choice for years, and we're delighted that you thoroughly enjoy our service. Your commitment, even from a distance, is truly appreciated.

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