Gary Poarch

The whole team was very polite and dedicated, offered courtesy vehicle, kept me up to date and the car was ready sooner than I expected courtesy vehicle, kept me up to date and the car was ready sooner than I expected More

by castanedad Verified Customer Verified Customer

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Service has been very professional and courteous since day 1. I would recommend them to friends and family day 1. I would recommend them to friends and family More

by Azatrom Verified Customer Verified Customer

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I had a great experience at Audi Marin. Willy Ortiz was very professional, helpful, and friendly as my service advisor. He kept me informed throughout the process, and the team did a great Willy Ortiz was very professional, helpful, and friendly as my service advisor. He kept me informed throughout the process, and the team did a great job taking care of my Audi Q5. I’m very satisfied with the service and would definitely recommend Willy and Audi Marin! More

by kennyjoemalivert Verified Customer Verified Customer

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Gary got my car in and finished ahead of schedule provided me with a loaner and made the whole experience seamless provided me with a loaner and made the whole experience seamless More

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Gary's Service has been outstanding year after year, that is one important reason why we continue to purchase our Vehicles at Audi Marin. is one important reason why we continue to purchase our Vehicles at Audi Marin. More

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just a seamless easy experience. no problems and the service was done in a few hours no problems and the service was done in a few hours More

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The text messages from the dealership were confusing. We received a message early on Monday after the dealership had the vehicle all weekend and we thought this communication meant that are car was ready We received a message early on Monday after the dealership had the vehicle all weekend and we thought this communication meant that are car was ready. I think this was a reasonable assumption given that the dealership had the car since Friday morning and asked to keep it over the weekend implying that it would be serviced on Saturday. We went to the dealership Monday after receiving the text message only to be told that the car was not ready. This was frustrating and Gary didn’t even apologize for the confusion. We can assume that we made an appointment for 8am a service on Friday and no one started working on our car until Monday morning. More

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Friendly attentive service as always, they make it easy and the video message is appreciated and the video message is appreciated More

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Gary is an excellent customer service technician! Great working with him, and the auto technician. Great working with him, and the auto technician. More

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Audi Marín is consistently Professional Efficient Accurate Timely Service with friendly staff and excellent showroom Accurate Timely Service with friendly staff and excellent showroom More

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