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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
345 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 345 reviews

October 06, 2023

It’s all about how much your people are engaged and willing to help. Fifteen More

by JKASTNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

Your acknowledgment of our team's engagement and willingness to help is truly appreciated. We'll continue to prioritize exceptional service for our customers. If you have any further comments, concerns, or suggestions, please feel free to reach out. Your trust in Audi Marin is invaluable, and we look forward to serving you with excellence in the future.

October 06, 2023

I love my car and the fact it had services paid for by the previous owner. Amy is very professional, courteous and well spoken. The technician had a telling video to accompany the repairs and the text c More

by smoezzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for choosing Audi and for appreciating Amy's professionalism, courtesy, and effective communication. We're pleased that the video and communication platform enhanced your service experience.

October 06, 2023

diodnt agree that an engine mount was not part of warranty when you had the car in May before the warranty expired..An engine mount at 40k miles is just not right...And I bought the car less then a y More

by ACOPPIN
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2023

Amy was super helpful and very professional. She attended to us quickly and even put us in touch with the used car department to discuss selling our older car. We received excellent services as More

by audimarinindigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're glad that Amy provided super helpful and professional service, attending to your needs promptly. It's always a pleasure to offer excellent services to our valued customers.

October 06, 2023

Audi Marin is a superior dealership their customer support is outstanding. I recently had an issue with my vehicle and stoped by their service department. I met my service advisor Amy Stoica, she set More

by R-BASS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for acknowledging our commitment to customer support. We're delighted to hear that Amy Stoica and our service department could promptly address and resolve the issue with your vehicle. We appreciate your kind words.

Nov 15, 2023 -

R-BASS responded

I believe it’s important to compliment individuals for doing a great job and providing excellent customer service.

October 06, 2023

Everything went well except it was a little too slow. We spent almost the entire day. More

by amolineaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We appreciate your feedback. We understand that time is valuable, and we'll work on streamlining our processes to ensure a more efficient experience in the future.

October 06, 2023

Just awesome from lot attendant to service advisor to loaner manager, excellent customer service skills. Ian is awesome. More

by cso1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian service advisor
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're thrilled that you had an awesome experience from the lot attendant to the service advisor and loaner manager. Ian is appreciative of your recognition, and we're proud to provide excellent customer service.

October 04, 2023

I have leased two cars from Scott Carter at Audi and highly recommend working with him and Audi Marin. He was professional, knowledgeable, reasonable, accommodating and not pushy in the least. More

by alwagner01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Carter
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for recommending Scott Carter and Audi Marin. We're delighted to hear about your positive experience with Scott, and we appreciate your trust in our dealership.

October 04, 2023

Gene is a great guy and very professional. He assured me that the next time my car was serviced, I would get a loaner as BMW always gave me a loaner, and I spent over $80 on Uber with Audi. More

by DEBORAH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We apologize for any inconvenience with the loaner, and we appreciate your understanding. Gene is grateful for your kind words and appreciates your acknowledgment of his professionalism.

October 04, 2023

The service center was organized, and efficient and Gene always takes care of me when I have an issue. I received a video of the service but I couldn't hear anything he was saying. More

by cgarru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're pleased to hear that our service center was organized and efficient. Gene is grateful for your kind words, and we apologize for any inconvenience regarding the video. Your feedback is valuable.

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