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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
321 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 321 reviews

August 19, 2023

are you serious ? has to be 15 words long? the service may be fine but this bites.FU More

by SCOTTIEHEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary- Service
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Aug 31, 2023 -

Audi Marin responded

Thank you for your review and feedback. We strive to provide every customer with the highest level of service here at Audi Marin and are delighted to hear you were satisfied with your experience. Your opinion is valuable to us, so please don't hesitate to reach out if there's anything else we can do for you.

Helpful
August 19, 2023

Amy was very accommodating and she provided a top notch service. I was satisfied with the overall service. More

by RSARGISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your recent experience with us at Audi Marin, and for awarding us a 5-star rating! We're thrilled that Amy provided a top notch service during your appointment. That means a great deal to us. We strive to provide top quality customer care at all times, and we are so glad that we could do that for you. If there is anything else we can do for you in the future, please let us know. Thanks again for your kind words!

Helpful
August 18, 2023

My overall experience with Audi Marin was outstanding! Thank you to Cem for his assistance throughout the process. Im extremely happy about my purchase! More

by donaldsonnae35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

We’re thrilled to hear how much you enjoyed your experience at Audi Marin, and thank you for taking the time to post about it! It is always our pleasure to serve our clients, and we are pleased that Cem took great care of you. Thank you for recognizing him – it means a lot to everyone here. Congratulations on your new vehicle purchase and we hope you enjoy many happy miles in it! Thank you for choosing Audi Marin.

Helpful
August 16, 2023

Great service and quick response. Smooth process and all questions answered. Excellent associate for my service. More

by SUDJOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Providing a seamless experience and addressing all your questions is our goal, and it's fantastic to hear that you found our associates to be excellent. Your time is valuable, and we aim to provide efficient and responsive service. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you ever have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

Helpful
August 16, 2023

Really appreciated the care and above and beyond provided by Brittany and other staff when I couldn’t arrive by 6pm to pick up my car. More

by TRAHANFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We understand that life can be unpredictable, and we're glad to have been able to accommodate your schedule by providing care and support beyond regular hours.

Helpful
August 16, 2023

Our sales person was very knowledgeable about the car and answered any questions we had with care, enthusiasm, and patience. He made the process of purchasing a car simple and straightforward. More

by denhvoong18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Arnold
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to review Audi Marin! We are grateful for your feedback and especially delighted to hear you had a positive experience with our sales team. We know purchasing a car is both an important decision and a lot to take in at once, and we strive to ensure each customer receives the best service from start to finish. Our team has worked hard to consistently provide exceptional service and it means the world to us that it was recognized in this review. Please don't hesitate to let us know what else we can do for you when needed. We look forward to continuing your relationship with Audi Marin for many years.

Helpful
August 15, 2023

Brittany is the best! Very communicative about all issues, timing and resolving on my behalf. Never have a worry that I will not be treated fairly and professionally. More

by ddphilp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany in Service
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Brittany's dedication to clear and timely communication is a testament to our commitment to professionalism. We're pleased to hear that she has consistently provided you with the quality service and support you deserve.

Helpful
August 15, 2023

Ian was very efficient and attentive. My car was finished early. Much appreciated.thanks Ian More

by MIKEYBUCKLEY2005
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 17, 2023 -

Audi Marin responded

Thank you so much for you kind review! We're glad to hear that Ian provided efficient and attentive service and that your car was completed ahead of schedule. Your time is valuable, and we aim to provide timely service to minimize any inconvenience.

Helpful
August 15, 2023

Amy was excellent as usual. She explained clearly what was going to be done for the 75000mile service and attended to the additional work that I requested. A pleasure to work wit More

by WCR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 17, 2023 -

Audi Marin responded

Thank you so much for you kind review! Amy's consistent excellence and clear communication are qualities that we greatly value. We're pleased to have been of service for your 75000-mile maintenance and the additional work you requested. It's always a pleasure to work with you, and we look forward to your next visit.

Helpful
August 15, 2023

Fantastic customer service! Amy was incredible and listened to all Of my concerns and helped me out with making sure my car would make it for a long drive to a different state. More

by VALLIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We are thrilled to hear about the fantastic customer service you received from Amy and our exceptional technicians. Ensuring your car is in optimal condition for a long drive is a top priority, and it's fantastic to know that Amy listened to your concerns and provided the assistance you needed.

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