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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
350 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi ...
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Today: 9:00 AM - 7:00 PM Closed Now
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 350 reviews

September 25, 2023

Professional, willing and polite service people, but didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signa More

by DICKROTHKOPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

We apologize for any inconvenience you experienced regarding the dashboard warning signal. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction.

September 25, 2023

Great customer service and friendly atmosphere. The team was very helpful and supportive throughout the leasing process. More

by RAMINAKEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

Thank you for acknowledging the great customer service and supportive atmosphere during the leasing process. Your satisfaction is our reward. If you have any further feedback, questions, or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

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September 25, 2023

Ok, Brittany was our service contact, very professional and friendly! Car was taken care of, video sent, that was awesome!!! More

by WMBYRNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan O'Sullivan
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Nov 14, 2023 -

Audi Marin responded

Thank you for recognizing Brittany's professionalism and friendliness. We're glad you appreciated the video updates, and we aim to continue providing awesome service.

September 24, 2023

Came in looking to just test drive, ended up not just buying a car but spending a lot more than we planned. Scott is a great salesman, and was incredibly helpful throughout the entire process. Even drov More

by nick.kapranos
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 14, 2023 -

Audi Marin responded

We appreciate your positive feedback about Scott's exceptional salesmanship. It's wonderful to hear that he was incredibly helpful throughout the buying process, even going the extra mile to locate your car. We're grateful for your appreciation of our team's dedication, especially on a Saturday.

September 24, 2023

Had a great experience buying my RS3. David was extremely responsive, answered all my questions quickly and kept me up to date on the vehicle's status. More

by artliao
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lu, Leonel Valencia
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Nov 14, 2023 -

Audi Marin responded

We're pleased to hear about your great experience buying your RS3 with David. His responsiveness, quick answers, and status updates are reflective of our commitment to providing a positive buying experience.

September 24, 2023

Great customer service and friendly atmosphere. The team was very helpful and supportive throughout the process. More

by KOBRU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Langlois
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Nov 14, 2023 -

Audi Marin responded

We're pleased to hear that you experienced great customer service and a supportive atmosphere. Our team is dedicated to being helpful throughout every step of the process.

September 24, 2023

Gene always does a great job with getting the job done right and very quickly. I'm very happy with Gene. More

by SIMONETHERINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

Thank you for your kind words about Gene. We're delighted to hear that he consistently does a great job, ensuring the work is done right and quickly. Your satisfaction is our top priority.

September 24, 2023

Excellent customer service; clear communication; quick turnaround time; suggested a fix for noisy windshield wipers; very good experience! More

by carrie_b_beard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

We're thrilled to know that you had an excellent customer service experience with clear communication, quick turnaround time, and helpful suggestions. Your feedback encourages us to maintain these high service standards.

September 24, 2023

Brittany was great in helping get my car serviced and fixed. She kept me updated regularly during the service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

Thank you for acknowledging Brittany's great assistance in getting your car serviced and fixed. Regular updates are part of our commitment to transparent communication.

September 23, 2023

Ian has been great to work with. Always calls to keep me updated. Don’t have to call him. More

by GQUILICI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 14, 2023 -

Audi Marin responded

We're pleased to know that Ian has been great to work with, keeping you updated without the need for additional calls. Your satisfaction is our priority. If you ever have more feedback or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

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