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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
348 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 348 reviews

September 28, 2023

Amy is as good as it gets; every dealer should try to have service advisors this good. More

by DAVE@MANCOCONTROLS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your words about Amy being "as good as it gets" are truly appreciated! We strive for excellence, and your acknowledgment motivates us to maintain the highest standards of service.

September 28, 2023

Jesse was great to work with in buying my Q4. Very helpful during the test drives and through the whole buying process. He also showed me all the features on my car after I bought it. More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Leeman
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Nov 28, 2023 -

Audi Marin responded

We're grateful for your positive feedback about Jesse's assistance during the purchase of your Q4. It's wonderful to hear that he was helpful during test drives and throughout the entire buying process, ensuring you were familiar with all the features of your new car.

September 27, 2023

Amy is a very good communicator and is also very kind. She always keeps me updated More

by BUTLERSJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

Thank you for highlighting Amy's excellent communication skills and kindness. Keeping our customers informed is a top priority, and we're pleased to know that Amy consistently delivers on this front.

September 26, 2023

Amy was both professional and friendly. She had my car ready earlier than expected with a video to confirm that everything looked good. The customer service at Audi Marin is above and beyo More

by MISSMARTYMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We understand the importance of efficiency, and we're glad to hear that your experience with us was both efficient and personable. Thank you for your understanding about our loaner policy, and we're here to make your future visits just as seamless. We're pleased that Amy's professionalism and friendliness stood out during your visit. Delivering above and beyond customer service is our goal, and we're grateful for your recognition.

September 26, 2023

Amy was professional, kind and communicative. I appreciated her time explaining everything, and the video that was sent. More

by FNILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We're delighted to hear that Amy's professionalism, kindness, and communication stood out during your visit. Thank you for appreciating her efforts in explaining everything and the video sent.

September 26, 2023

She was efficient and personable in getting the car in and out. She explained why they no longer give loaners More

by BRUCEDZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We appreciate your compliments on Amy's professionalism, kindness, and communication. It's wonderful to know that you found her explanations valuable, and the video added to your overall experience.

September 26, 2023

Omar Ruiz was a very helpful sales person as well as Grace Collins - 5 Stars for both More

by seilerd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Juster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Kangarani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Ruiz
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Nov 28, 2023 -

Audi Marin responded

Thank you for the 5-star rating for both Omar Ruiz and Grace Collins. We're proud to have helpful and dedicated team members, and your positive experience is a testament to their commitment to customer satisfaction. Your feedback is incredibly valuable, and it motivates us to continue providing exceptional service. If you ever have further comments or if there's anything we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Audi Marin.

September 25, 2023

The service was excellent. The team fixed/repaired my car on time. I got a video of the problem with my car, and it helped me understand the issues of the vehicle. More

by michelin10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Audi Marin responded

We're delighted to hear about your excellent service experience, including the video updates. Understanding the issues with your vehicle is crucial, and we're glad we could provide clarity.

September 25, 2023

Professional, willing and polite service people, but didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signa More

by DICKROTHKOPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

We apologize for any inconvenience you experienced regarding the dashboard warning signal. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction.

September 25, 2023

Great customer service and friendly atmosphere. The team was very helpful and supportive throughout the leasing process. More

by RAMINAKEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Audi Marin responded

Thank you for acknowledging the great customer service and supportive atmosphere during the leasing process. Your satisfaction is our reward. If you have any further feedback, questions, or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

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